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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Working paper"
~language:"eng"
~language:"hun"
~language:"zho"
~subject:"Service quality"
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Service quality
Services
33
Dienstleistung
23
Dienstleistungssektor
14
Service industry
14
Consumer behaviour
12
Konsumentenverhalten
12
Dienstleistungsqualität
11
Beziehungsmarketing
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Indien
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Customer satisfaction
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services
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Mitronen, Lasse
2
Bougoure, Ursula Sigrid
1
Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
1
Chong, Terrence
1
Darley, William K.
1
Fazal-e-Hasan, Syed
1
Gong, Xiushuang
1
Hänninen, Mikko
1
Jung, Jin Ho
1
Kamarulzaman, Yusniza
1
Keeling, Debbie Isobel
1
Kim, Kwang-Jae
1
Kwan, Stephen K.
1
Lim, Chiehyeon
1
Luethge, Denise J.
1
Mohd-Any, Amrul Asraf
1
Mortimer, Gary
1
Russell-Bennett, Rebekah
1
Ruyter, Ko de
1
Saarijärvi, Hannu
1
Sarker, Moniruzzaman
1
Tian, Hui
1
To, W. M.
1
To, Wai Ming
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Wang, Hanwen
1
Yoo, Jaewon
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Yrjölä, Mika
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Journal of retailing and consumer services
Working paper
The journal of services marketing
27
Journal of service management
25
Journal of service research : JSR
19
The service industries journal
16
Services marketing quarterly
15
Journal of service research
13
International journal of hospitality management
12
International journal of quality and service sciences
6
International journal of services and operations management
6
Journal of business research : JBR
6
Service business
6
European review of service economics and management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of services technology and management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of service theory and practice : JSTP
5
International journal of contemporary hospitality management
4
International journal of services, economics and management
4
Journal of service theory and practice
4
Public management review
4
The journal of business & industrial marketing
4
International journal of applied business and economic research
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of innovation management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of marketing
3
Journal of the Academy of Marketing Science
3
Journal of the Operational Research Society : OR
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
Production and operations management : an international journal of the Production and Operations Management Society
3
SpringerLink / Bücher
3
A Research Agenda for Service Marketing
2
AMS review : official publication of the Academy of Marketing Science
2
European research studies
2
Faculty & research / Insead : working paper series
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business excellence
2
International journal of business innovation and research : IJBIR
2
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ECONIS (ZBW)
11
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1
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
2
Effect of customer involvement on co-creation of services : a moderated mediation model
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012665827
Saved in:
3
AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Chong, Terrence
;
Yu, Ting
;
Keeling, Debbie Isobel
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012666027
Saved in:
4
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
5
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
6
Service value and retention : does gender matter?
Darley, William K.
;
Luethge, Denise J.
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 178-185
Persistent link: https://www.econbiz.de/10012001297
Saved in:
7
Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko
;
Mitronen, Lasse
;
Kwan, Stephen K.
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 380-388
Persistent link: https://www.econbiz.de/10012026015
Saved in:
8
Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
Saved in:
9
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
10
From selling to supporting : leveraging mobile services in the context of food retailing
Saarijärvi, Hannu
;
Mitronen, Lasse
;
Yrjölä, Mika
- In:
Journal of retailing and consumer services
21
(
2014
)
1
,
pp. 26-36
Persistent link: https://www.econbiz.de/10010233547
Saved in:
1
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