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~isPartOf:"Journal of retailing and consumer services"
~person:"Gong, Taeshik"
~person:"Hanks, Lydia"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Interkulturelles Management
Konsumentenverhalten
Dienstleistungsqualität
6
Service quality
6
Beziehungsmarketing
4
Relationship marketing
4
Arbeitsverhalten
3
Consumer behaviour
3
Customer satisfaction
3
Kundenzufriedenheit
3
Work behaviour
3
Customer citizenship behavior
2
Arbeitsethik
1
Arbeitskräfte
1
Attribution
1
Augmented reality characteristics
1
Beschwerdemanagement
1
Betriebsklima
1
Business ethics
1
Checkout methods
1
Climate change
1
Cognitive mechanism
1
Complaint management
1
Customer engagement
1
Customer exhaustion
1
Customer experience
1
Customer fatigue
1
Customer gratitude
1
Customer immersion
1
Customer perception of employees' emotional labor
1
Customer service
1
Customer-oriented constructive deviance
1
Dienstleistungssektor
1
Distributive justice
1
Einzelhandel
1
Emotion
1
Emotional mechanism
1
Employee guilt
1
Employees' emotional labor
1
Ethical climate
1
Food retailing
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Gong, Taeshik
Hanks, Lydia
Sharma, Piyush
Staiger, Douglas
Prentice, Catherine
9
Quach, Sara
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Park, Jungkun
3
Paul, Justin
3
Söderlund, Magnus
3
Babin, Barry J.
2
Bilgihan, Anil
2
Borges, Adilson
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fernandes, Teresa
2
Francioni, Barbara
2
Gohary, Ali
2
Hamzelu, Bahman
2
Islam, Jamid Ul
2
Iyer, Pramod
2
Japutra, Arnold
2
Karande, Kiran
2
Ladhari, Riadh
2
Laroche, Michel
2
Le, Hoang T. P. M.
2
Loureiro, Sandra Maria Correia
2
Lunardo, Renaud
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Molinillo, Sebastian
2
Mortimer, Gary
2
Oikarinen, Eeva-Liisa
2
Pacheco, Natália Araújo
2
Poncin, Ingrid
2
Prybutok, Victor R.
2
Rosenbaum, Mark S.
2
Seger-Guttmann, Tali
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Thaichon, Paramaporn
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Journal of retailing and consumer services
The journal of services marketing
7
International journal of hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
European journal of marketing : EJM
2
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of international consumer marketing
1
Journal of service management
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of travel and tourism marketing
1
Marketing intelligence & planning
1
Psychology & marketing
1
Services marketing quarterly
1
The Cornell hospitality quarterly
1
The service industries journal
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ECONIS (ZBW)
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1
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
2
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
3
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
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