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~isPartOf:"Journal of retailing and consumer services"
~person:"Loureiro, Sandra Maria Correia"
~person:"Quach, Sara"
~subject:"Beziehungsmarketing"
~subject:"Hyperbolic discounting theory"
~subject:"Service industry"
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Beziehungsmarketing
Hyperbolic discounting theory
Service industry
Dienstleistungsqualität
7
Service quality
7
Consumer behaviour
6
Customer satisfaction
6
Konsumentenverhalten
6
Kundenzufriedenheit
6
Relationship marketing
5
Airline
2
Digitale Dienste
2
Einzelhandel
2
Fluggesellschaft
2
Internet
2
Internet service provider (ISP)
2
Retail trade
2
Telecommunications industry
2
Telekommunikationssektor
2
Web-based service
2
Aesthetic Labor
1
Aesthetics
1
Age
1
Airlines
1
Appearance
1
Asymmetrical testing
1
Attitudinal loyalty
1
Behavioural intentions
1
Brand image
1
Brand management
1
Branding
1
Customer Service
1
Customer characteristics
1
Customer commitment
1
Customer engagement
1
Customer experience
1
Customer loyalty
1
Customer retention
1
Customer service
1
Flow theory
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FsQCA
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Loureiro, Sandra Maria Correia
Quach, Sara
Prentice, Catherine
6
Gong, Taeshik
4
Park, Jungkun
4
Paul, Justin
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Mortimer, Gary
3
Prybutok, Victor R.
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Rokonuzzaman, Md
3
Söderlund, Magnus
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Alnawas, Ibrahim
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Asante, Daniel
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Asante, Eric Adom
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Bilgihan, Anil
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El-Adly, Mohammed Ismail
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El-Manstrly, Dahlia
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Fazal-e-Hasan, Syed
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Fernandes, Teresa
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Francioni, Barbara
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Hinson, Robert
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Islam, Jamid Ul
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Japutra, Arnold
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Karande, Kiran
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Kwamega, Michael
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Le, Hoang T. P. M.
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Lee, Kangcheol
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Thurasamy Ramayah
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Wang, Xueqin
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1
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Journal of retailing and consumer services
Asia Pacific journal of marketing and logistics
2
Services marketing quarterly
2
Cogent business & management
1
International journal of hospitality management
1
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of strategic marketing
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Journal of travel and tourism marketing
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ECONIS (ZBW)
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1
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
2
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
3
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
4
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
5
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
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