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~isPartOf:"Journal of retailing and consumer services"
~subject:"Electronic banking"
~subject:"Relationship marketing"
~subject:"Selbstbedienung"
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Search: subject_exact:"Self-service"
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Electronic banking
Relationship marketing
Selbstbedienung
Self-service
13
Consumer behaviour
10
Konsumentenverhalten
10
Customer satisfaction
6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
Service quality
6
Innovation adoption
5
Innovationsakzeptanz
5
Einzelhandel
4
Retail trade
4
Self-service technology
4
Automation
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Automatisierung
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Internet
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Retailing
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Air passenger transport
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Automated parcel stations
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Autonomy
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Beschwerdemanagement
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Beziehungsmarketing
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China
1
Competence
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Complaint management
1
Consumer participation readiness
1
Consumption values
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Continued usage intention
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Customer service
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1
Campy, Kathryn S.
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Cao, Xianye
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Chen, Ching-fu
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1
Demirkan, Haluk
1
Di Pietro, Loredana
1
Di Virgilio, Francesca
1
Diemen, Ronnie van
1
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1
Lee, Hyun-joo
1
Leung, Larry Sau Kei
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Matanda, Margaret J.
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Mohanty, Smaraki
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Moore, Simon
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Pantano, Eleonora
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1
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Journal of retailing and consumer services
The journal of services marketing
15
The service industries journal
14
Journal of business research : JBR
12
Europäische Hochschulschriften / 5
10
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
Service business
5
SpringerLink / Bücher
5
The international review of retail, distribution and consumer research
5
Gabler Edition Wissenschaft
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Betriebs-Berater : BB
3
Economie et statistique
3
History of retailing and consumption
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Betriebswirtschaftliche Abhandlungen
2
Cogent business & management
2
Die Vielfalt der Dienstleistungsökonomik : Festschrift für Dieter Witt zum 60. Geburtstag
2
European journal of marketing : EJM
2
European retail research
2
Food marketing
2
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Handbook of hospitality operations and IT
2
Harvard-Business-Manager : das Wissen der Besten
2
Ilmenauer Schriften zur Betriebswirtschaftslehre
2
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ECONIS (ZBW)
13
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1
Customer reactions to self-checkout discontinuance
Rinta-Kahila, Tapani
;
Penttinen, Esko
;
Kumar, Ashish
; …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581860
Saved in:
2
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
3
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
4
Understanding consumers' behavior to adopt self-service parcel services for last-mile delivery
Zhou, Min
;
Zhao, Lindu
;
Kong, Nan
;
Campy, Kathryn S.
;
Xu, Ge
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012132206
Saved in:
5
The role of consumer participation readiness in automated parcel station usage intentions
Chen, Ching-fu
;
White, Christopher J.
;
Hsieh, Yi-En
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012238372
Saved in:
6
Exploring the adoption of self-service checkouts and the associated social obligations of shopping practices
Bulmer, Sandy
;
Elms, Jonathan
;
Moore, Simon
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 107-116
Persistent link: https://www.econbiz.de/10011826070
Saved in:
7
Exploring the intention to continue using web-based self-service
Tseng, Shu-Mei
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 85-93
Persistent link: https://www.econbiz.de/10010528602
Saved in:
8
Why do customers use self-service information technologies in retail?
Kallweit, Katrin
;
Spreer, Philipp
;
Toporowski, Waldemar
- In:
Journal of retailing and consumer services
21
(
2014
)
3
,
pp. 268-276
Persistent link: https://www.econbiz.de/10010348759
Saved in:
9
Developing a framework to improve virtual shopping in digital malls with intelligent self-service systems
Demirkan, Haluk
;
Spohrer, Jim
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 860-868
Persistent link: https://www.econbiz.de/10010407212
Saved in:
10
Frontline employees' attitudes towards self-service technologies : threats or opportunity for job performance?
Di Pietro, Loredana
;
Pantano, Eleonora
;
Di Virgilio, …
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 844-850
Persistent link: https://www.econbiz.de/10010407215
Saved in:
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