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~isPartOf:"Journal of retailing and consumer services"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Lehrbuch"
~type_genre:"Systematic review"
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Emotion
6
Emotional intelligence
6
Intelligence
6
Intelligenz
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Dienstleistungsqualität
5
Service quality
5
Customer service
4
Kundenservice
4
Beziehungsmarketing
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Animated logos
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Prentice, Catherine
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Dogerlioglu-Demir, Kivilcim
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Dominique-Ferreira, Sergio
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Ferreira, Andreia
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Koçaş, Cenk
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Mekoth, Nandakumar
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Ng, Andy H.
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Journal of retailing and consumer services
International journal of selection and assessment
35
Leadership & organization development journal
18
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
18
International journal of hospitality management
16
Advances in developing human resources : ADHR
15
International journal of organizational analysis
14
Human performance
11
Journal of business research : JBR
11
Human resource management review
10
Journal of behavioral decision making
10
The journal of management development
10
Cogent business & management
9
Cross cultural management : an international journal
9
International business and economics research journal
9
International journal of Indian culture and business management
9
International journal of project management : the journal of The International Project Management Association
9
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
9
Technological forecasting & social change : an international journal
9
Administrative Sciences : open access journal
8
International journal of contemporary hospitality management
8
Journal of business and psychology
8
Journal of business ethics : JOBE
8
Journal of managerial psychology
8
Journal of vocational behavior
8
Management research review
8
Vision : the journal of business perspective
8
Journal of career development
7
Pakistan journal of commerce and social sciences
7
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
7
South Asian journal of management : SAJM
7
The international journal of human resource management
7
Employee relations
6
International journal of learning and change : IJLC
6
International journal of services and operations management
6
Journal of economic behavior & organization : JEBO
6
Journal of personnel psychology
6
Middle East journal of management : MEJM
6
The IUP journal of organizational behavior : IJOB
6
Advances in global leadership
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ECONIS (ZBW)
6
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1
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
Saved in:
2
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
3
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
4
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
5
The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance
Sony, Michael
;
Mekoth, Nandakumar
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 20-32
Persistent link: https://www.econbiz.de/10011473126
Saved in:
6
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
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