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~isPartOf:"Journal of retailing and consumer services"
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Search: subject:"Zufriedenheit"
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Customer satisfaction
419
Kundenzufriedenheit
419
Consumer behaviour
330
Konsumentenverhalten
330
Beziehungsmarketing
259
Relationship marketing
259
Dienstleistungsqualität
218
Service quality
218
Einzelhandel
88
Retail trade
88
Online retailing
80
Online-Handel
80
Satisfaction
74
Customer service
49
Kundenservice
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E-commerce
46
Electronic Commerce
46
Viral marketing
39
Virales Marketing
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Brand management
36
Markenführung
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Beschwerdemanagement
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Complaint management
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Arbeitszufriedenheit
32
Customer loyalty
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Job satisfaction
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Emotion
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Confidence
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Vertrauen
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Brand image
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Customer experience
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Markenimage
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Internet marketing
26
Loyalty
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Online-Marketing
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Social web
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Söderlund, Magnus
12
Prentice, Catherine
10
Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Cambra-Fierro, Jesús
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Khan, Imran
4
Mortimer, Gary
4
Paul, Justin
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Poncin, Ingrid
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Quach, Sara
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Ashill, Nicholas J.
3
Bilgihan, Anil
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Borges, Adilson
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Chakraborty, Shibashish
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Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
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Kim, Min-Seong
3
Molinillo, Sebastian
3
Ngo, Liem Viet
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Nilashi, Mehrbakhsh
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Oikarinen, Eeva-Liisa
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Prybutok, Victor R.
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Rokonuzzaman, Md
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Samad, Sarminah
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Seger-Guttmann, Tali
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Sharma, Piyush
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Agag, Gomaa
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Aguilar-Illescas, Rocío
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Alnawas, Ibrahim
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Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arndt, Aaron D.
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Journal of retailing and consumer services
Discussion paper series / IZA
559
International journal of hospitality management
547
Journal of business research : JBR
443
IZA Discussion Paper
310
Journal of vocational behavior
278
The service industries journal
227
International journal of contemporary hospitality management
225
The international journal of human resource management
224
Tourism management : research, policies, practice
218
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
214
The journal of services marketing
214
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
188
Cogent business & management
187
Journal of hospitality marketing & management
187
Journal of travel and tourism marketing
180
Journal of business ethics : JOBE
150
NBER working paper series
141
Working paper / National Bureau of Economic Research, Inc.
136
International journal of human resource management
134
Tourism management perspectives : TMP
123
Journal of economic behavior & organization : JEBO
119
Journal of managerial psychology
119
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
116
SpringerLink / Bücher
116
NBER Working Paper
113
International journal of happiness and development
111
Journal of business and psychology
110
Journal of career development
105
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
105
Services marketing quarterly
104
Journal of air transport management
101
Journal of Asian finance, economics and business : JAFEB
100
The TQM journal : the international review of organizational improvement
97
Psychology & marketing
96
Journal of service research : JSR
95
Service business
94
Employee relations
91
Asia Pacific journal of marketing and logistics
90
GLO discussion paper
89
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ECONIS (ZBW)
444
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1
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444
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen
;
Ueichi, Hideo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460857
Saved in:
3
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
4
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
5
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
6
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
7
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
8
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
9
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
10
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
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