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~isPartOf:"Journal of service management"
~isPartOf:"Journal of service research : JSR"
~subject:"Arbeitsverhalten"
~subject:"Customer satisfaction"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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Subject
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Arbeitsverhalten
Customer satisfaction
Service quality
Consumer behaviour
207
Konsumentenverhalten
206
Beziehungsmarketing
104
Relationship marketing
104
Dienstleistungsqualität
79
Kundenzufriedenheit
76
Emotion
23
Beschwerdemanagement
22
Complaint management
22
Dienstleistungssektor
22
Service industry
22
Viral marketing
21
Virales Marketing
21
Customer integration
19
Kundenintegration
19
Services
16
Dienstleistung
15
Social Web
15
Social web
15
USA
15
United States
15
Brand management
14
Customer service
14
Kundenservice
14
Markenführung
14
Dienstleistungsmarketing
12
Services marketing
12
Customer value
11
Kundenwert
11
Selbstbedienung
11
Self-service
11
Internet marketing
10
Online retailing
10
Online-Handel
10
Online-Marketing
10
Brand image
9
Dienstleistungsmanagement
9
Markenimage
9
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Online availability
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Undetermined
52
Type of publication
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Article
106
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Konferenzbeitrag
Article in journal
106
Language
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English
106
Author
All
Aksoy, Lerzan
6
Buoye, Alexander
4
Keiningham, Timothy
4
McColl-Kennedy, Janet R.
4
Patterson, Paul G.
3
Schumann, Jan Hendrik
3
Wirtz, Jochen
3
Wu, Luorong
3
Auh, Seigyoung
2
Bloemer, Johanna M.
2
Bolton, Ruth N.
2
Cooil, Bruce
2
Danaher, Tracey S.
2
Dong, Beibei
2
Edvardsson, Bo
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Gustafsson, Anders
2
Haws, Kelly L.
2
Hillebrand, Bas
2
Hoyer, Wayne D.
2
Joosten, Herm
2
Lariviere, Bart
2
Larivière, Bart
2
Loureiro, Yuliya Komarova
2
Malthouse, Edward C.
2
Mattila, Anna S.
2
Rafaeli, Anat
2
Ramaseshan, B.
2
Seiders, Kathleen
2
Sivakumar, K.
2
Sparks, Beverley
2
Tronvoll, BÃ¥rd
2
Uhrich, Fabian
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Yi, Youjae
2
Zou, Shaoming
2
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Published in...
All
Journal of service management
Journal of service research : JSR
Journal of retailing and consumer services
399
International journal of hospitality management
270
Journal of business research : JBR
204
The journal of services marketing
137
Journal of hospitality marketing & management
109
International journal of contemporary hospitality management
107
Journal of travel and tourism marketing
103
Cogent business & management
83
The service industries journal
83
Services marketing quarterly
78
Tourism management : research, policies, practice
66
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
63
Psychology & marketing
59
Asia Pacific journal of marketing and logistics
56
Service business
51
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of strategic marketing
45
European journal of marketing : EJM
42
The international journal of bank marketing : IJBM
41
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
39
Journal of the Academy of Marketing Science
38
International journal of electronic marketing and retailing : IJEMR
37
Tourism management perspectives : TMP
37
International journal of retail & distribution management
36
Journal of retailing
36
International journal of retail and distribution management
35
International journal of quality and service sciences
34
Journal of air transport management
34
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
The TQM journal : the international review of organizational improvement
32
Journal of Asian finance, economics and business : JAFEB
31
International journal of business information systems : IJBIS
29
International journal of consumer studies
29
International journal of services, economics and management
29
Journal of internet commerce
29
International journal of services and operations management
28
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ECONIS (ZBW)
106
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1
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10
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106
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date (oldest first)
1
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
2
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
3
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
4
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
5
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
6
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
7
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
8
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
9
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
10
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
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