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~isPartOf:"Journal of service management"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
~subject:"Einzelhandel"
~subject:"Event-Marketing"
~subject:"Markenartikel"
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Search: subject:"experience"
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Dienstleistungsqualität
Einzelhandel
Event-Marketing
Markenartikel
Beziehungsmarketing
275
Relationship marketing
275
Consumer behaviour
132
Konsumentenverhalten
132
Customer satisfaction
83
Kundenzufriedenheit
83
Service quality
70
Customer integration
50
Kundenintegration
50
Brand management
44
Markenführung
44
Social Web
40
Social web
40
Betriebliche Wertschöpfung
32
Value creation
32
Marketing management
31
Marketingmanagement
31
Brand image
30
Markenimage
30
Customer value
28
Kundenwert
28
Brand
26
Confidence
23
Dienstleistungssektor
23
Internet marketing
23
Lieferantenmanagement
23
Online-Marketing
23
Service industry
23
Supplier relationship management
23
Vertrauen
23
Retail trade
20
Services
17
Dienstleistung
16
Customer experience
15
Online retailing
13
Online-Handel
13
Viral marketing
13
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75
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1
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Article
108
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2
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109
Aufsatz in Zeitschrift
109
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1
Collection of articles of several authors
1
Sammelwerk
1
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English
110
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McColl-Kennedy, Janet R.
4
Edvardsson, Bo
3
Japutra, Arnold
3
Roy, Sanjit Kumar
3
Bloemer, Johanna M.
2
Fernandes, Teresa
2
Gustafsson, Anders
2
Johnson, Lester W.
2
Ketron, Seth
2
Klaus, Philipp
2
Loureiro, Sandra Maria Correia
2
Mishra, Sita
2
Ponsignon, Frederic
2
Prentice, Catherine
2
Rizomyliotis, Ioannis
2
Roy, Sanjit
2
Simkin, Lyndon
2
Thaichon, Park
2
Tronvoll, Bård
2
Weaven, Scott
2
Witell, Lars
2
Abratt, Russell
1
Ahmad, Bilal
1
Ahuvia, Aaron
1
Aimé, Isabelle
1
Akbar, Muhammad Imad Ud Din
1
Akter, Shahriar
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Almubarak, Alanoud F.
1
Amelia, Amelia
1
Anderl, Eva
1
Anderson, Jeffrey E.
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Apostolos, Giovanis
1
Arteaga, Francisco
1
Ashill, Nicholas
1
Augusto, Mário Gomes
1
Balaji, M. S.
1
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Journal of service management
Journal of strategic marketing
Journal of retailing and consumer services
387
Journal of business research : JBR
234
International journal of hospitality management
159
The journal of services marketing
111
The service industries journal
90
Journal of hospitality marketing & management
89
The journal of brand management : an international journal
83
International journal of contemporary hospitality management
82
Journal of travel and tourism marketing
77
The journal of product & brand management
76
Tourism management : research, policies, practice
67
Journal of retailing
62
Services marketing quarterly
61
SpringerLink / Bücher
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Cogent business & management
57
Marketing intelligence & planning
55
The international review of retail, distribution and consumer research
54
Journal of service research : JSR
53
Asia Pacific journal of marketing and logistics
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
International journal of retail & distribution management
48
Service business
48
Psychology & marketing
46
International journal of retail and distribution management
43
European journal of marketing : EJM
39
The TQM journal : the international review of organizational improvement
38
Industrial marketing management : the international journal for industrial and high-tech firms
37
Journal of the Academy of Marketing Science
34
Journal of service research
33
International journal of event and festival management
31
Journal of marketing
30
International journal of quality and service sciences
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
28
The international journal of bank marketing : IJBM
28
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
Journal of air transport management
25
Journal of hospitality and tourism insights
25
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ECONIS (ZBW)
110
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110
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date (oldest first)
1
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
2
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
3
Making the customer
experience
journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
4
Internal customers creating value in the workplace : conceptualising the internal customer perceived value (ICPV) model
Lo Iacono, Joseph
;
Carlini, Joan
;
France, Cassandra
; …
- In:
Journal of strategic marketing
32
(
2024
)
5
,
pp. 712-728
Persistent link: https://www.econbiz.de/10014553352
Saved in:
5
Consumer patronage in omnichannel retailing and the moderating impact of culture : a MetaSEM review
Mukhopadhyay, Sandip
;
Chauhan, Sumedha
;
Mishra, Sita
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 374-390
Persistent link: https://www.econbiz.de/10014553261
Saved in:
6
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
7
Consumer retention through phygital
experience
in omnichannel retailing : role of consumer empowerment and satisfaction
Mishra, Sita
;
Malhotra, Gunjan
;
Chatterjee, Ravi
; …
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 749-766
Persistent link: https://www.econbiz.de/10014304964
Saved in:
8
Exploring customer
experience
, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
9
The TRISEC framework for optimizing conversational agent design across search,
experience
and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
10
The role of proximity in omnichannel customer
experience
: a service logic perspective
Dalla Pozza, Ilaria
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 774-786
Persistent link: https://www.econbiz.de/10013325759
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