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~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Social web"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Social web
Beziehungsmarketing
395
Relationship marketing
395
Consumer behaviour
135
Konsumentenverhalten
135
Lieferantenmanagement
120
Supplier relationship management
120
Kundenzufriedenheit
91
B-to-B-Marketing
90
Business-to-business marketing
90
Dienstleistungsqualität
69
Service quality
69
Customer integration
55
Kundenintegration
54
Brand management
50
Markenführung
50
Social Web
44
Marketing management
39
Marketingmanagement
39
Betriebliche Wertschöpfung
33
Brand image
33
Markenimage
33
Value creation
33
Confidence
31
Salespeople
31
Verkaufspersonal
31
Vertrauen
31
Customer value
30
Kundenwert
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Brand
29
Internet marketing
29
Online-Marketing
29
Markenartikel
28
Innovation
27
Dienstleistungssektor
21
E-commerce
21
Service industry
21
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20
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143
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144
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1
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145
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Svensson, Göran
4
Aksoy, Lerzan
3
Ponsignon, Frederic
3
Bang, Nguyen
2
Buoye, Alexander
2
Cobelli, Nicola
2
Das, Gopal
2
Drummond, Conor
2
Edvardsson, Bo
2
Hammedi, Wafa
2
Høgevold, Nils
2
Itani, Omar S.
2
Kandampully, Jay
2
Keiningham, Timothy
2
Malthouse, Edward C.
2
McGrath, Helen
2
Meyer, Anton
2
O'Toole, Thomas
2
Padin, Carmen
2
Tronvoll, Bård
2
Xu, Yingzi
2
Abratt, Russell
1
Agnihotri, Raj
1
Ahmad, Bilal
1
Ahmed, Riaz Uddin
1
Akhtar, Nadeem
1
Albrecht, Carmen-Maria
1
Alet Vilaginés, Josep
1
Alkire, Linda
1
Allsopp, Jason
1
Anaza, Nwamaka A.
1
Arbore, Alessandro
1
Ashfaq, Muhammad
1
Askariazad, Mohammad Hossein
1
Ata, U. Zeynep
1
Babakhani, Nazila
1
Bartsch, Silke
1
Batat, Wided
1
Benoit, Sabine
1
Bilstein, Nicola
1
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Journal of service management
Marketing intelligence & planning
The journal of business & industrial marketing
Journal of retailing and consumer services
415
Journal of business research : JBR
260
International journal of hospitality management
146
The journal of services marketing
129
Industrial marketing management : the international journal for industrial and high-tech firms
74
Journal of hospitality marketing & management
74
The service industries journal
73
Journal of strategic marketing
67
Journal of travel and tourism marketing
64
Cogent business & management
61
Journal of retailing
59
International journal of contemporary hospitality management
58
Tourism management : research, policies, practice
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Asia Pacific journal of marketing and logistics
52
Journal of the Academy of Marketing Science
52
The international review of retail, distribution and consumer research
52
Services marketing quarterly
51
The journal of product & brand management
51
Service business
50
International journal of internet marketing and advertising : IJIMA
49
Journal of service research : JSR
49
Psychology & marketing
46
International journal of electronic customer relationship management : IJECRM
45
International journal of retail & distribution management
42
International journal of electronic marketing and retailing : IJEMR
41
Journal of marketing
40
The journal of brand management : an international journal
40
International journal of retail and distribution management
37
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
37
The TQM journal : the international review of organizational improvement
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
International journal of business information systems : IJBIS
35
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
35
SpringerLink / Bücher
35
The international journal of bank marketing : IJBM
34
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ECONIS (ZBW)
145
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145
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1
B2C multi- to single-channel : the effect of removing a consumer channel preference on consumer retailer and channel choice
Ngoh, Cheryl-lyn
;
Mellema, Hillary N.
- In:
The journal of business & industrial marketing
39
(
2024
)
1
,
pp. 53-65
Persistent link: https://www.econbiz.de/10014472710
Saved in:
2
Factors influencing m-loyalty and customer reuse intention toward mobile instant messaging services
Mehdi, Mokhalles Mohammad
;
Kler, Arshan
;
Nafees, Lubna
- In:
The journal of business & industrial marketing
39
(
2024
)
1
,
pp. 66-84
Persistent link: https://www.econbiz.de/10014472711
Saved in:
3
Role of community trust in driving brand loyalty in large online B2B communities
Sethi, Amit Rakesh
;
Dash, Satyabhusan
;
Mishra, Abhishek
; …
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 256-272
Persistent link: https://www.econbiz.de/10014473031
Saved in:
4
Analyzing the customer brand engagement model from the perspective of sellers and buyers in the B2B context
Susanti, Vonny
;
Samudro, Andreas
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 299-317
Persistent link: https://www.econbiz.de/10014473046
Saved in:
5
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Ashfaq, Muhammad
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
Saved in:
6
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
7
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
García-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
8
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
9
Celebrity endorsers and social media influencers for leveraging consumer advocacy and relationship intentions : a multivariate mediation analysis
Kalam, Abul
;
Goi, Chai Lee
;
Tiong, Ying Ying
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 84-119
Persistent link: https://www.econbiz.de/10014469195
Saved in:
10
What can satisfy customers in servitization? : service or goods innovation
Xiao, Xiaohong
;
Zhou, Chengxu
;
Mao, Hongyi
- In:
The journal of business & industrial marketing
38
(
2023
)
10
,
pp. 2030-2046
Persistent link: https://www.econbiz.de/10014471880
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