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~isPartOf:"Journal of service management"
~isPartOf:"Quality management journal : QMJ"
~person:"Gowen, Charles, III."
~person:"McColl-Kennedy, Janet R."
~person:"McFadden, Kathleen L."
~person:"Weiss, Rebecca"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
14
Service quality
14
Hospital
8
Krankenhaus
8
healthcare
6
Health care
5
Quality management
5
Qualitätsmanagement
5
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4
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Gowen, Charles, III.
McColl-Kennedy, Janet R.
McFadden, Kathleen L.
Weiss, Rebecca
Prybutok, Victor R.
16
Edvardsson, Bo
7
Blankson, Charles
5
Harun, Ahasan
5
Prybutok, Victor
5
Witell, Lars
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4
Chakraborty, Subhajit
4
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4
Kaynak, Hale
4
Lee, Jung Young
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Prybutok, Gayle
4
Qin, Hong
4
AlNajem, Mohamad N.
3
Davis, Mark
3
Fredendall, Lawrence D.
3
Gustafsson, Anders
3
Johnson, Dana M.
3
Ponnaiyan, Subramaniam
3
Riel, Allard C. R. van
3
Russell, Roberta S.
3
Tronvoll, Bård
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Zhang, Xiaoni
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2
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2
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2
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2
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Journal of service management
Quality management journal : QMJ
Journal of business research : JBR
4
Journal of service research : JSR
4
The journal of services marketing
4
Health care management review : HCM review
2
Journal of operations management
2
Journal of retailing
2
Journal of service research
2
California management review
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
1
International journal of hospitality management
1
International journal of production economics
1
Journal of marketing management : MM
1
Journal of the Academy of Marketing Science
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
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ECONIS (ZBW)
14
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1
Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.
;
Linderman, Kevin W.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10011976301
Saved in:
2
Managing service-specific and open-posting block sizes when allocating operating room time
Taaffe, Kevin
;
Fredendall, Lawrence
;
Weiss, Rebecca
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 18-31
Persistent link: https://www.econbiz.de/10011976306
Saved in:
3
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
4
Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.
;
Linderman, Kevin W.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10012309031
Saved in:
5
Managing service-specific and open-posting block sizes when allocating operating room time
Taaffe, Kevin
;
Fredendall, Lawrence
;
Weiss, Rebecca
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 18-31
Persistent link: https://www.econbiz.de/10012309038
Saved in:
6
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
7
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
8
Improving service operations : linking safety culture to hospital performance
Stock, Gregory N.
;
McFadden, Kathleen L.
- In:
Journal of service management
28
(
2017
)
1
,
pp. 57-84
Persistent link: https://www.econbiz.de/10011654987
Saved in:
9
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
10
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
1
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