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~isPartOf:"Journal of service management"
~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"ukr"
~language:"zho"
~person:"Sharma, Piyush"
~subject:"Arbeitszufriedenheit"
~subject:"Consumer behaviour"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Arbeitszufriedenheit
Consumer behaviour
Unternehmensdienstleistung
Dienstleistungsqualität
11
Service quality
11
Customer satisfaction
9
Kundenzufriedenheit
9
Konsumentenverhalten
7
Cross-cultural management
5
Interkulturelles Management
5
Cross-cultural competence
3
Cultural identity
3
Customer service
3
Dienstleistung
3
Hong Kong
3
Hongkong
3
Intercultural service encounters
3
Interkulturelle Kompetenz
3
Kulturelle Identität
3
Kundenservice
3
Services
3
Auslandsverlagerung
2
Business services
2
Call centre
2
Callcenter
2
Competence
2
Cross-cultural relations
2
Einzelhandel
2
Interaction comfort
2
Intercultural
2
Interkulturelle Beziehungen
2
Internal service quality
2
Job satisfaction
2
Kompetenz
2
Lieferantenmanagement
2
Offshoring
2
Perceived cultural distance
2
Personal cultural orientations
2
Retail trade
2
Service encounter
2
Supplier relationship management
2
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3
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Article
10
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
10
Language
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English
Ukrainian
Chinese
Author
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Sharma, Piyush
Mattila, Anna S.
11
Aksoy, Lerzan
8
Wirtz, Jochen
7
Edvardsson, Bo
6
Hollebeek, Linda D.
6
Keiningham, Timothy
6
Klaus, Philipp
6
Harris, Lloyd C.
5
Bloemer, Johanna M.
4
Buoye, Alexander
4
Collier, Joel E.
4
Daunt, Kate L.
4
Hammedi, Wafa
4
Lariviere, Bart
4
Malthouse, Edward C.
4
McColl-Kennedy, Janet R.
4
Rosenbaum, Mark
4
Wu, Luorong
4
Alkire, Linda
3
Burton, Jamie
3
Cooil, Bruce
3
Gruber, Thorsten
3
Gustafsson, Anders
3
Hur, Won-Moo
3
Jaakkola, Elina
3
Kandampully, Jay
3
Neale, Larry
3
Patterson, Paul G.
3
Poddar, Amit
3
Ramaseshan, B.
3
Rayburn, Steven W.
3
Rosenbaum, Mark S.
3
Schaarschmidt, Mario
3
Seger-Guttmann, Tali
3
Walsh, Gianfranco
3
Wong, IpKin Anthony
3
Bang, Nguyen
2
Barnes, Donald C.
2
Basso, Kenny
2
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Published in...
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Journal of service management
The journal of services marketing
Journal of business research : JBR
7
Marketing intelligence & planning
5
European journal of marketing : EJM
4
Journal of international consumer marketing
3
Journal of retailing and consumer services
3
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of marketing management : MM
2
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of Indian business research
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of business ethics : JBE
1
Journal of euromarketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of the Academy of Marketing Science
1
Psychology & marketing
1
The journal of product & brand management
1
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ECONIS (ZBW)
10
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1
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10
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10
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date (newest first)
date (oldest first)
1
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
2
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
3
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
4
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
5
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
6
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
7
Gender and age as moderators in the service evaluation process
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10009568252
Saved in:
8
Intercultural service encounters (ICSE): an extended framework and empirical validation
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 521-534
Persistent link: https://www.econbiz.de/10009672293
Saved in:
9
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
10
Exploring customer reactions to offshore call centers : toward a comprehensive conceptual framework
Sharma, Piyush
;
Mathur, Rajiv
;
Dhawan, Abhinav
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 289-300
Persistent link: https://www.econbiz.de/10009525738
Saved in:
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