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~isPartOf:"Journal of service management"
~subject:"Gesundheitswesen"
~subject:"Retail trade"
~subject:"Value creation"
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Search: subject:"Service quality"
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Gesundheitswesen
Retail trade
Value creation
Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
32
Konsumentenverhalten
32
Services
25
Dienstleistung
24
Dienstleistungssektor
22
Service industry
22
Customer service
21
Kundenservice
21
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Health care system
13
Customer experience
10
Dienstleistungsmanagement
10
Health care
10
Service management
10
Gesundheitsversorgung
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Arbeitszufriedenheit
7
Job satisfaction
7
Service innovation
7
Dienstleistungsmarketing
6
Einzelhandel
6
Emotion
6
Satisfaction
6
Service recovery
6
Service-Dominant Logic
6
Service-dominant logic
6
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Online availability
All
Undetermined
15
Free
2
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Article
25
Book / Working Paper
1
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Article in journal
26
Aufsatz in Zeitschrift
26
Collection of articles of several authors
1
Sammelwerk
1
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English
26
Author
All
McColl-Kennedy, Janet R.
3
Witell, Lars
3
Beirão, Gabriela
2
Edvardsson, Bo
2
Elg, Mattias
2
Engström, Jon
2
Fisk, Raymond P.
2
Jaakkola, Elina
2
Kristensson, Per
2
Leroi-Werelds, Sara
2
Patrício, Lia
2
Willems, Kim
2
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Arteaga, Francisco
1
Beierlein, Andrea
1
Bouzaabia, Olfa
1
Brengman, Malaika
1
Bustamante, Juan Carlos
1
Cases, Anne-Sophie
1
Cheung, Lilliemay
1
Colurcio, Maria
1
De Gosson de Varennes, Serge
1
Del Chiappa, Giacomo
1
Ferrier, Elizabeth
1
Fuglsang, Lars
1
Fusco, Floriana
1
Gallarza, Martina G.
1
Gauquier, Laurens de
1
Gil Saura, Irene
1
Guglielmetti, Chiara
1
Gustafsson, Anders
1
Hall, Juliet
1
Helkkula, Anu
1
Hodgkinson, Ian R.
1
Hogan, Suellen J.
1
Hogreve, Jens
1
Holbrook, Morris B.
1
Hottat, Eline
1
Jun, Gyuchan Thomas
1
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Published in...
All
Journal of service management
Journal of retailing and consumer services
74
Journal of business research : JBR
36
The journal of services marketing
29
Journal of health organization and management
28
The TQM journal : the international review of organizational improvement
27
The service industries journal
27
Health care management review : HCM review
24
NBER Working Paper
20
NBER working paper series
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Quality management journal : QMJ
18
Working paper / National Bureau of Economic Research, Inc.
18
International journal of hospitality management
17
Service business
17
International journal of productivity and quality management : IJPQM
16
Journal of health economics
16
Technological forecasting & social change : an international journal
16
International journal of retail and distribution management
14
Services marketing quarterly
14
Health marketing quarterly
13
International journal of services and operations management
13
Public management review
13
Management science : journal of the Institute for Operations Research and the Management Sciences
12
International journal of quality & reliability management
11
International journal of retail & distribution management
11
Journal of retailing
11
Production and operations management : an international journal of the Production and Operations Management Society
11
Total quality management & business excellence
11
CHE research paper
10
European journal of operational research : EJOR
10
International journal of production research
10
International journal of quality and service sciences
10
Journal of service research : JSR
10
Australasian marketing journal
9
Health economics
9
Industrial marketing management : the international journal for industrial and high-tech firms
9
Manufacturing & service operations management : M & SOM
9
Production and operations management : the flagship research journal of the Production and Operations Management Society
9
The international review of retail, distribution and consumer research
9
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ECONIS (ZBW)
26
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26
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
4
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
5
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
6
Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, Raymond P.
- In:
Journal of service management
28
(
2017
)
2
,
pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
Saved in:
7
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
8
Measuring customer experience in physical retail environments
Bustamante, Juan Carlos
;
Rubio Benito, Natalia
- In:
Journal of service management
28
(
2017
)
5
,
pp. 884-913
Persistent link: https://www.econbiz.de/10011801824
Saved in:
9
Service innovations breaking institutionalized rules of health care
Wallin, Arto Juhani
;
Fuglsang, Lars
- In:
Journal of service management
28
(
2017
)
5
,
pp. 972-997
Persistent link: https://www.econbiz.de/10011801847
Saved in:
10
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
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