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~isPartOf:"Journal of service management"
~subject:"Service management"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
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Search: subject_exact:"Dienstleistungsmanagement"
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Service management
Dienstleistungsmanagement
32
Dienstleistungsqualität
10
Service quality
10
Dienstleistung
9
Services
9
Beziehungsmarketing
6
Customer integration
6
Dienstleistungsmarketing
6
Dienstleistungssektor
6
Kundenintegration
6
Relationship marketing
6
Service industry
6
Services management
6
Services marketing
6
Bibliometrics
5
Bibliometrie
5
Bundling strategy
5
Consumer behaviour
5
Konsumentenverhalten
5
Leistungsbündel
5
Innovation
4
Service operations
4
Betriebliche Wertschöpfung
3
Service logic
3
Value creation
3
Capital goods industry
2
Co-creation
2
Co-production
2
Customer value
2
Gesundheitswesen
2
Health care system
2
Investitionsgüterindustrie
2
Kundenwert
2
Lieferantenmanagement
2
Marketing theory
2
Marketingtheorie
2
Nachhaltige Entwicklung
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Product design
2
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31
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Article in journal
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Aufsatz in Zeitschrift
32
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2
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1
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English
32
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Edvardsson, Bo
3
Gebauer, Heiko
3
Jaakkola, Elina
3
Fisk, Raymond P.
2
Helkkula, Anu
2
Joglekar, Nitin
2
Mickelsson, Karl-Jacob
2
Verma, Rohit
2
Aarikka-Stenroos, Leena
1
Badinelli, Ralph D.
1
Barile, Sergio
1
Bateman, Nicola
1
Beltagui, Ahmad
1
Blazevic, Vera
1
Bowen, David E.
1
Brown, Stephen Walter
1
Buxton, Rosamnd Chester
1
Candi, Marina
1
Chase, Richard B.
1
Conduit, Jodie
1
Csillag, João Mario
1
Darani, Tiffany
1
Dasu, Sriram
1
Dens, Nathalie
1
Dixon, Michael
1
Drach-Zahavy, Anat
1
Echeverri, Per
1
Ehrhart, Karen Holcombe
1
Erkoyuncu, John Ahmet
1
Esteves Martins, Michele
1
Fischer, Thomas
1
Fleisch, Elgar
1
Funk, Daniel C.
1
Groth, Markus
1
Grönroos, Christian
1
Halinen, Aino
1
Hannibal, Claire
1
Heinonen, Kristina
1
Hodgkinson, Ian R.
1
Holtom, Brooks C.
1
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QUIS <11, 2009, Wolfsburg>
1
Published in...
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Journal of service management
International journal of hospitality management
29
Journal of service research : JSR
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
International journal of services and operations management
13
Tourism management : research, policies, practice
12
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
International journal of quality and service sciences
8
International journal of services technology and management
8
Services marketing quarterly
8
Journal of business research : JBR
7
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Manufacturing & service operations management : M & SOM
6
Cornell hospitality quarterly : CQ
5
Information systems and e-business management : ISeB
5
Information systems management
5
International journal of services, economics and management
5
Public management review
5
The journal of business & industrial marketing
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Die Betriebswirtschaft : DBW
4
European management journal
4
Harvard-Business-Manager : das Wissen der Besten
4
Journal of service theory and practice : JSTP
4
Management decision : MD
4
Operations management research : OMR ; advancing practice through theory
4
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
3
Health care management review : HCM review
3
Journal of engineering and technology management : JET-M
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Marketing intelligence & planning
3
Measuring business excellence : the journal of organizational performance management
3
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ECONIS (ZBW)
32
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1
Circular service management : toward conceptual understanding and service research priorities for a more sustainable future
Karpen, Ingo Oswald
;
Edvardsson, Bo
;
Tronvoll, Bård
; …
- In:
Journal of service management
34
(
2023
)
6
,
pp. 50-69
Persistent link: https://www.econbiz.de/10014456548
Saved in:
2
Guest editorial: the sport x service experience : an opportunity for sport service management research
Kunkel, Thilo
;
Funk, Daniel C.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 46-52
Persistent link: https://www.econbiz.de/10014456576
Saved in:
3
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
4
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
5
Toward a public service management : past, present, and future directions
Hodgkinson, Ian R.
;
Hannibal, Claire
;
Keating, Byron W.
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 998-1023
Persistent link: https://www.econbiz.de/10011801854
Saved in:
6
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
7
Coordinatiing online health communities for cognitive and affective value creation
Van Oerle, Sarah
;
Mahr, Dominik
;
Lievens, Annouk
- In:
Journal of service management
27
(
2016
)
4
,
pp. 481-506
Persistent link: https://www.econbiz.de/10011563644
Saved in:
8
Customer participation management : developing a comprehensive framework and a research agenda
Mustak, Mekhail
;
Jaakkola, Elina
;
Halinen, Aino
; …
- In:
Journal of service management
27
(
2016
)
3
,
pp. 250-275
Persistent link: https://www.econbiz.de/10011583407
Saved in:
9
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
10
Firm self-service technology readiness
Ramaseshan, B.
;
Kingshott, Russel P. J.
;
Stein, Alisha
- In:
Journal of service management
26
(
2015
)
5
,
pp. 751-776
Persistent link: https://www.econbiz.de/10011503563
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