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~isPartOf:"Journal of service research"
~isPartOf:"Services marketing quarterly"
~person:"Bavalur, Amulya Sai"
~person:"Greene, Henry"
~subject:"Beziehungsmarketing"
~type:"article"
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Beziehungsmarketing
Dienstleistungsqualität
3
Relationship marketing
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Bavalur, Amulya Sai
Greene, Henry
Mattila, Anna S.
4
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Choi, Beom Joon
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2
Lemon, Katherine N.
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Journal of service research
Services marketing quarterly
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ECONIS (ZBW)
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Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
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2
The impact of customer education on customer loyalty through service quality
Suh, Munshik
;
Greene, Henry
;
Israilov, Baiastan
;
Rho, …
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 261-280
Persistent link: https://www.econbiz.de/10011339263
Saved in:
3
The role of relationships in service failure : a cross-cultural study : United States, China, and Korea
Suh, Munshik
;
Greene, Henry
;
Rho, Taeseok
;
Qi, Qin
- In:
Services marketing quarterly
34
(
2013
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10009778530
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