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~isPartOf:"Journal of service research"
~language:"bul"
~language:"eng"
~language:"msa"
~subject:"Consumer behaviour"
~subject:"Online-Marketing"
~subject:"Persönlichkeitsmerkmal"
~subject:"Stakeholder"
~subject:"automation"
~type_genre:"Article in journal"
~type_genre:"Konferenzbeitrag"
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Consumer behaviour
Online-Marketing
Persönlichkeitsmerkmal
Stakeholder
automation
Beziehungsmarketing
59
Relationship marketing
59
Dienstleistungsqualität
58
Service quality
58
Konsumentenverhalten
50
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungssektor
29
Service industry
29
Customer service
27
Kundenservice
27
Dienstleistung
21
Services
21
Customer integration
17
Kundenintegration
17
Artificial intelligence
16
Künstliche Intelligenz
16
Beschwerdemanagement
15
Complaint management
15
Emotion
15
artificial intelligence
14
Salespeople
13
Verkaufspersonal
13
Robot
11
Roboter
11
Betriebliche Wertschöpfung
10
Value creation
10
Lieferantenmanagement
9
Social Web
9
Social web
9
Supplier relationship management
9
frontline employees
9
Customer value
8
Kundenwert
8
customer experience
8
Gesundheitsversorgung
7
Gesundheitswesen
7
Health care
7
Health care system
7
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46
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12
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Article
57
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1
Type of publication (narrower categories)
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Article in journal
Konferenzbeitrag
Aufsatz in Zeitschrift
58
Aufsatzsammlung
1
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Bulgarian
English
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Author
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Huang, Ming-Hui
4
Lemon, Katherine N.
4
Brady, Michael K.
3
Gustafsson, Anders
3
Hollebeek, Linda D.
3
McColl-Kennedy, Janet R.
3
Ostrom, Amy L.
3
Bagozzi, Richard P.
2
Field, Joy M.
2
Fotheringham, Darima
2
Grégoire, Yany
2
Keiningham, Timothy
2
Klaus, Philipp
2
Mattila, Anna S.
2
Melero-Polo, Iguácel
2
Sesé, F. Javier
2
Sprott, David E.
2
Subramony, Mahesh
2
Ajiboye, Tolu
1
Aksoy, Lerzan
1
Alexander, Matthew
1
Anderson, Laurel
1
Auh, Seigyoung
1
Azer, Jaylan
1
Azzari, Courtney Nations
1
Bacile, Todd J.
1
Bagherzadeh, Ramin
1
Bambauer-Sachse, Silke
1
Beck, Jonathan M.
1
Becker, Jan U.
1
Bettencourt, Lance A.
1
Bhagwat-Rana, Yashoda
1
Bhattarai, Ashok
1
Blasco-Arcas, Lorena
1
Bolton, Lisa E.
1
Bone, Sterling A.
1
Brach, Simon
1
Béal, Mathieu
1
Böhm, Robert
1
Cabano, Frank G.
1
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Journal of service research
Journal of business research : JBR
2,247
Journal of retailing and consumer services
1,970
International journal of hospitality management
784
International journal of consumer studies
765
Psychology & marketing
708
Journal of business ethics : JOBE
637
Journal of consumer research : JCR ; an interdisciplinary bimonthly
590
Tourism management : research, policies, practice
406
The journal of product & brand management
405
Asia Pacific journal of marketing and logistics
403
Management science : journal of the Institute for Operations Research and the Management Sciences
392
The journal of brand management : an international journal
379
European journal of marketing : EJM
377
Technological forecasting & social change : an international journal
374
Journal of marketing research : JMR
365
Journal of travel and tourism marketing
357
Cogent business & management
352
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of marketing communications
342
Journal of marketing management : MM
339
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
333
Journal of international consumer marketing
326
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
318
Journal of retailing
315
Journal of marketing
311
Marketing letters : a journal of research in marketing
304
Journal of consumer behaviour : an international research review
296
International journal of retail & distribution management
295
International journal of contemporary hospitality management
294
Journal of the Academy of Marketing Science
294
Journal of fashion marketing and management
293
The international review of retail, distribution and consumer research
292
The journal of consumer marketing
289
International journal of internet marketing and advertising : IJIMA
281
Journal of hospitality marketing & management
276
Journal of economic psychology : research in economic psychology and behavioral economics
274
Marketing intelligence & planning
271
The journal of services marketing
268
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
260
Young consumers : insight and ideas for responsible marketers
254
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ECONIS (ZBW)
58
Showing
1
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58
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1
Consumers' intentions to spread negative word of mouth about dynamic pricing for services : role of confusion and unfairness perceptions
Bambauer-Sachse, Silke
;
Young, Ashley
- In:
Journal of service research
27
(
2024
)
3
,
pp. 364-380
Persistent link: https://www.econbiz.de/10014580513
Saved in:
2
Does the label fit the channel? : how "bricks" and "clicks" influence demand for environmental and social sustainability labels
Fröberg, Emelie
;
Kolesova, Svetlana
;
Rosengren, Sara
- In:
Journal of service research
27
(
2024
)
1
,
pp. 124-140
Persistent link: https://www.econbiz.de/10014580397
Saved in:
3
Gamification myopia : satiation effects in gamified activities
Hammedi, Wafa
;
Leclercq, Thomas
;
Steils, Nadia
- In:
Journal of service research
27
(
2024
)
2
,
pp. 213-230
Persistent link: https://www.econbiz.de/10014580421
Saved in:
4
The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid
;
Crosby, Lawrence
;
Johnson, Michael D.
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
Saved in:
5
Sustainable service
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward
- In:
Journal of service research
27
(
2024
)
1
,
pp. 3-5
Persistent link: https://www.econbiz.de/10014580371
Saved in:
6
Visual aesthetic quotient : establishing the effects of computational aesthetic measures for servicescape design
Kumar, Deepak S.
;
Sahadev, Sunil
;
Purani, Keyoor
- In:
Journal of service research
27
(
2024
)
2
,
pp. 250-267
Persistent link: https://www.econbiz.de/10014580431
Saved in:
7
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
8
A common identity intervention to improve service quality for consumers experiencing vulnerabilities
Cabano, Frank G.
;
Minton, Elizabeth A.
- In:
Journal of service research
26
(
2023
)
4
,
pp. 597-613
Persistent link: https://www.econbiz.de/10014580337
Saved in:
9
Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
10
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
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