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~isPartOf:"Journal of service research"
~subject:"Artificial intelligence"
~subject:"Kundenzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Artificial intelligence
Kundenzufriedenheit
Dienstleistungssektor
29
Service industry
29
Dienstleistungsqualität
19
Service quality
19
Dienstleistung
15
Services
15
Beziehungsmarketing
11
Relationship marketing
11
Customer satisfaction
10
Customer service
9
Kundenservice
9
Consumer behaviour
8
Konsumentenverhalten
8
Automation
4
Automatisierung
4
Dienstleistungsinnovation
4
Künstliche Intelligenz
4
Service innovation
4
artificial intelligence
4
B-to-B-Marketing
3
Business services
3
Business-to-business marketing
3
Dienstleistungsmarketing
3
Innovation
3
Lieferantenmanagement
3
Salespeople
3
Service-Dominant Logic
3
Service-dominant logic
3
Services marketing
3
Supplier relationship management
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Unternehmensdienstleistung
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Verkaufspersonal
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service design
3
service innovation
3
transformative service research
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Aufsatz in Zeitschrift
Article in journal
14
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English
14
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Huang, Ming-Hui
3
Ostrom, Amy L.
2
Subramony, Mahesh
2
Anderson, Laurel
1
Andzulis, James
1
Arnold, Todd J.
1
Azzari, Courtney Nations
1
Brennan, Louis
1
Bridge, R. Gary
1
Brock, Jürgen Kai-Uwe
1
Downey, Hilary
1
Fennell, Patrick B.
1
Field, Joy M.
1
Fotheringham, Darima
1
Go Jefferies, Josephine
1
Grohmann, Marcella Maria
1
Groth, Markus
1
Gustafsson, Anders
1
Haenel, Christina M.
1
Hall, Kristina K. Lindsey
1
Hammerschmidt, Maik
1
Hu, Xinyu
1
Jackson, Yamile C.
1
Lechner, Andreas
1
Lemon, Katherine N.
1
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1
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1
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1
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Mohan, Mayoor
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Mustak, Mekhail
1
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1
Noble, Stephanie
1
Osburg, Victoria Sophie
1
Patterson, Anthony
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Journal of service research
The journal of services marketing
28
Journal of business research : JBR
19
Journal of retailing and consumer services
18
Journal of service research : JSR
16
The service industries journal
16
International journal of hospitality management
10
Service business
10
Services marketing quarterly
9
International journal of services and operations management
8
Journal of service management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Journal of the Academy of Marketing Science
7
Psychology & marketing
6
International journal of contemporary hospitality management
5
International journal of quality and service sciences
5
International journal of services and operations management : IJSOM
5
Journal of marketing
5
Journal of service theory and practice : JSTP
5
Managing service quality : MSQ ; an international journal
5
Total quality management & business excellence
5
European journal of marketing : EJM
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of service theory and practice
4
Business horizons
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business excellence
3
International journal of management practice : IJMP
3
International journal of production economics
3
International journal of productivity and quality management : IJPQM
3
International journal of services and standards
3
International journal of services, economics and management
3
Journal of Contemporary Issues in Business and Government
3
Journal of air transport management
3
Journal of hospitality marketing & management
3
Journal of strategic marketing
3
The TQM journal : the international review of organizational improvement
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
Benchmarking : an international journal ; BIJ
2
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ECONIS (ZBW)
14
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
3
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
4
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
5
Moving service research forward
Huang, Ming-Hui
;
Malthouse, Edward
;
Noble, Stephanie
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 459-461
Persistent link: https://www.econbiz.de/10012662578
Saved in:
6
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
7
One-voice strategy for customer engagement
Singh, Jagdip
;
Nambisan, Satish
;
Bridge, R. Gary
; …
- In:
Journal of service research
24
(
2021
)
1
,
pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
Saved in:
8
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
9
A strategic framework for task automation in professional services
Sampson, Scott
- In:
Journal of service research
24
(
2021
)
1
,
pp. 122-140
Persistent link: https://www.econbiz.de/10012426766
Saved in:
10
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
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