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~isPartOf:"Journal of service research"
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Search: subject:"Customer integration"
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Customer integration
17
Kundenintegration
17
Beziehungsmarketing
13
Relationship marketing
13
Betriebliche Wertschöpfung
7
Value creation
7
Dienstleistungsqualität
5
Service quality
5
value co-creation
5
Consumer behaviour
4
Customer value
4
Konsumentenverhalten
4
Kundenwert
4
Automation
3
Automatisierung
3
Customer satisfaction
3
Kundenzufriedenheit
3
customer engagement
3
customer participation
3
practice theory
3
value co-destruction
3
Artificial intelligence
2
Bibliometrics
2
Bibliometrie
2
Customer service
2
Dienstleistungssektor
2
Kundenservice
2
Künstliche Intelligenz
2
Service industry
2
Service-Dominant Logic
2
Service-dominant logic
2
actor engagement
2
Ambidextrous organization
1
B-to-B-Marketing
1
Business network
1
Business-to-business marketing
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Digitalisierung
1
Digitization
1
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Undetermined
12
Free
5
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Article
16
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1
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Article in journal
17
Aufsatz in Zeitschrift
17
Aufsatzsammlung
1
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English
17
Author
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Hollebeek, Linda D.
3
Brady, Michael K.
2
Lumivalo, Juuli
2
Sprott, David E.
2
Tuunanen, Tuure
2
Alexander, Matthew
1
Auh, Seigyoung
1
Azer, Jaylan
1
Blasco-Arcas, Lorena
1
Blut, Markus
1
Bourdin, David
1
Bridge, R. Gary
1
Brock, Jürgen Kai-Uwe
1
Brodie, Roderick J.
1
Cabiddu, Francesca
1
Chaker, Nawar N.
1
Conduit, Jodie
1
Davvetas, Vasileios
1
Dean, Dianne
1
Fehrer, Julia
1
Hartmann, Nathaniel N.
1
Hatak, Isabella
1
Heirati, Nima
1
Hochstein, Bryan
1
Jaakkola, Elina
1
Kelleher, Carol
1
Koller, Monika
1
Kumar, Vikas
1
MacDonald, Emma K.
1
Mengüç, Bülent
1
Moreno, Frau
1
Myers, Michael D.
1
Nagel, Duane
1
Nambisan, Satish
1
Ng, Sylvia C.
1
Peppard, Joe
1
Plewa, Carolin
1
Rangarajan, Deva
1
Salo, Markus
1
Schoefer, Klaus
1
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Journal of service research
Journal of business research : JBR
156
Industrial marketing management : the international journal for industrial and high-tech firms
75
Journal of retailing and consumer services
73
Journal of service management
46
SpringerLink / Bücher
46
International journal of innovation management
45
The journal of product innovation management : an international publication of the Product Development & Management Association
45
The journal of services marketing
44
Technological forecasting & social change : an international journal
38
Research policy : policy, management and economic studies of science, technology and innovation
35
The journal of business & industrial marketing
34
International journal of hospitality management
33
Journal of strategic marketing
31
The service industries journal
31
Journal of marketing management : MM
29
Service business
25
Marketing theory
24
Journal of service research : JSR
23
Public management review
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
22
Kundenintegration : Forum Dienstleistungsmanagement
22
International journal of technology marketing : IJTMkt
21
Journal of marketing
21
The journal of brand management : an international journal
21
International journal of technology management : IJTM
20
Journal of service theory and practice : JSTP
20
Tourism management : research, policies, practice
20
International journal of contemporary hospitality management
19
Journal of the Academy of Marketing Science
17
The journal of product & brand management
17
Creativity and innovation management
16
European management journal
16
International journal of product development : IJPD
16
Marketing intelligence & planning
16
Revolutionizing innovation : users, communities, and open innovation
16
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
15
Psychology & marketing
15
Customer engagement : contemporary issues and challenges
14
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ECONIS (ZBW)
17
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1
Value co-destruction : a conceptual review and future research agenda
Lumivalo, Juuli
;
Tuunanen, Tuure
;
Salo, Markus
- In:
Journal of service research
27
(
2024
)
2
,
pp. 159-176
Persistent link: https://www.econbiz.de/10014580410
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
4
Micro-level mechanisms to support value co-creation for design of digital services
Tuunanen, Tuure
;
Lumivalo, Juuli
;
Vartiainen, Tero
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 381-396
Persistent link: https://www.econbiz.de/10014580516
Saved in:
5
A multidimensional practice-based framework of interactive value formation
Thuy Luyen
;
Shabbir, Haseeb
;
Dean, Dianne
- In:
Journal of service research
25
(
2022
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10013268021
Saved in:
6
From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
Saved in:
7
Proactive value co-creation via structural ambidexterity : customer success management and the modularization of frontline roles
Hochstein, Bryan
;
Chaker, Nawar N.
;
Rangarajan, Deva
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 601-621
Persistent link: https://www.econbiz.de/10012662587
Saved in:
8
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
9
One-voice strategy for customer engagement
Singh, Jagdip
;
Nambisan, Satish
;
Bridge, R. Gary
; …
- In:
Journal of service research
24
(
2021
)
1
,
pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
Saved in:
10
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
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