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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Eggert, Andreas"
~person:"Mittal, Vikas"
~person:"Wieseke, Jan"
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Search: "Customer relationship management"
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Beziehungsmarketing
11
Relationship marketing
11
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Dienstleistungsmarketing
4
Salespeople
4
Services marketing
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Verkaufspersonal
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Dienstleistungsqualität
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Dienstleistungssektor
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Selling
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Service industry
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Service quality
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Verkauf
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Viral marketing
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Virales Marketing
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Außendienst
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B-to-B-Marketing
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Beschwerdemanagement
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Business-to-business marketing
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Complaint management
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Corporate headquarters
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Customer inoculation
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Customer integration
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Customer service
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Decision
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Decision strategy
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Dienstleistung
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Einzelhandel
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Emotion
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Employee retention
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Entscheidung
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Erfolgsfaktor
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Erwartungsbildung
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Eggert, Andreas
Mittal, Vikas
Wieseke, Jan
Kumar, V.
9
Palmatier, Robert W.
8
Ruyter, Ko de
7
Eisingerich, Andreas B
6
Homburg, Christian
6
Sesé, F. Javier
6
Verhoef, Peter C.
6
Beatty, Sharon E.
5
Bolton, Ruth N.
5
Evans, Kenneth R.
5
Gremler, Dwayne D.
5
Grewal, Dhruv
5
Scheer, Lisa K.
5
Steinhoff, Lena
5
Brodie, Roderick J.
4
Doorn, Jenny van
4
Hollebeek, Linda D.
4
Krafft, Manfred
4
Lam, Son K.
4
Polo-Redondo, Yolanda
4
Rapp, Adam
4
Venkatesan, Rajkumar
4
Voorhees, Clay M.
4
Walsh, Gianfranco
4
Wangenheim, Florian von
4
Alavi, Sascha
3
Auh, Seigyoung
3
Bell, Simon J.
3
Blut, Markus
3
Brady, Michael K.
3
Dong, Beibei
3
Evanschitzky, Heiner
3
Folse, Judith Anne Garretson
3
Habel, Johannes
3
Hennig-Thurau, Thorsten
3
Hoyer, Wayne D.
3
Huang, Ming-Hui
3
Lee, Ju-Yeon
3
Lemon, Katherine N.
3
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Journal of service research : JSR
Journal of the Academy of Marketing Science
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of marketing
7
Kaiserslauterer Schriftenreihe Marketing
5
Journal of retailing
3
Marketing letters : a journal of research in marketing
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Applied Marketing Science /Angewandte Marketingforschung
1
Creating and managing superior customer value
1
E-Services : opportunities and threats
1
Electronic Services
1
Gabler Edition Wissenschaft / Applied Marketing Science/ Angewandte Marketingforschung
1
Gabler-Edition Wissenschaft
1
Handbuch Kundenbindungsmanagement
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of Inter-Organizational Relationships
1
Journal of business economics : JBE
1
Journal of marketing research : JMR
1
Journal of marketing theory and practice
1
Journal of personal selling & sales management : JPSSM
1
Journal of service research
1
Kundenbeziehungen im Dienstleistungsbereich
1
MIT sloan management review
1
Management mit Vision und Verantwortung : eine Herausforderung an Wissenschaft und Praxis ; Festschrift für Hans Raffée zum 75. Geburtstag
1
Marketing : ZFP ; journal of research and management
1
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
1
Roadmap to E-Business : wie Unternehmen das Internet erfolgreich nutzen ; Festschrift zum 75. Geburtstag von Prof. Dr. Heinz Weinhold-Stünzi
1
Schmalenbach business review : sbr
1
SpringerLink / Bücher
1
The journal of business & industrial marketing
1
The journal of personal selling & sales management : JPSSM
1
The journal of supply chain management : a global review of purchasing and supply
1
Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
1
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ECONIS (ZBW)
11
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1
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
Saved in:
2
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
3
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
4
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
5
Managing the bright and dark sides of status endowment in hierarchical loyalty programs
Eggert, Andreas
;
Steinhoff, Lena
;
Garnefeld, Ina
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 210-228
Persistent link: https://www.econbiz.de/10011283708
Saved in:
6
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
7
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
8
On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
Saved in:
9
Walk your talk : an experimental investigation of the relationship between word of mouth and communicators' loyalty
Garnefeld, Ina
;
Helm, Sabrina
;
Eggert, Andreas
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 93-107
Persistent link: https://www.econbiz.de/10008826884
Saved in:
10
When salespeople develop negative headquarters stereotypes : performance effects and managerial remedies
Homburg, Christian
;
Wieseke, Jan
;
Lukas, Bryan A.
; …
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
5
,
pp. 664-682
Persistent link: https://www.econbiz.de/10009381733
Saved in:
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