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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Beziehungsmarketing"
~subject:"Germany"
~subject:"Online retailing"
~subject:"Relationship marketing"
~subject:"Social web"
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Subject
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Beziehungsmarketing
Germany
Online retailing
Relationship marketing
Social web
Consumer behaviour
226
Konsumentenverhalten
226
Marketing management
118
Marketingmanagement
118
Customer satisfaction
113
Kundenzufriedenheit
113
Dienstleistungsqualität
111
Service quality
111
Brand management
86
Markenführung
86
Lieferantenmanagement
69
Supplier relationship management
69
Salespeople
62
Verkaufspersonal
62
USA
58
United States
58
Innovation
55
Brand image
53
Dienstleistungssektor
53
Markenimage
53
Service industry
53
Beschwerdemanagement
52
Complaint management
52
Customer service
51
Kundenservice
51
Firm performance
48
Unternehmenserfolg
48
Innovation management
42
Innovationsmanagement
42
Brand
37
Customer integration
36
Kundenintegration
36
Markenartikel
35
Customer value
34
Kundenwert
34
Selling
34
Verkauf
34
Corporate Social Responsibility
32
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Undetermined
139
Free
14
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Article
310
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2
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Article in journal
312
Aufsatz in Zeitschrift
312
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2
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2
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2
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2
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English
312
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Kumar, V.
10
Palmatier, Robert W.
10
Homburg, Christian
8
Ruyter, Ko de
7
Wieseke, Jan
7
Eisingerich, Andreas B
6
Scheer, Lisa K.
6
Sesé, F. Javier
6
Verhoef, Peter C.
6
Beatty, Sharon E.
5
Bolton, Ruth N.
5
Evans, Kenneth R.
5
Gremler, Dwayne D.
5
Grewal, Dhruv
5
Lam, Son K.
5
Steinhoff, Lena
5
Walsh, Gianfranco
5
Brodie, Roderick J.
4
Doorn, Jenny van
4
Hollebeek, Linda D.
4
Krafft, Manfred
4
Polo-Redondo, Yolanda
4
Rapp, Adam
4
Venkatesan, Rajkumar
4
Voorhees, Clay M.
4
Wangenheim, Florian von
4
Alavi, Sascha
3
Auh, Seigyoung
3
Baker, Thomas L.
3
Bell, Simon J.
3
Blut, Markus
3
Brady, Michael K.
3
Dong, Beibei
3
Evanschitzky, Heiner
3
Folse, Judith Anne Garretson
3
Habel, Johannes
3
Hammerschmidt, Maik
3
Hennig-Thurau, Thorsten
3
Hoyer, Wayne D.
3
Huang, Ming-Hui
3
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Published in...
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Journal of service research : JSR
Journal of the Academy of Marketing Science
SpringerLink / Bücher
1,787
Journal of business research : JBR
847
Journal of retailing and consumer services
661
Europäische Hochschulschriften / 5
648
Gabler Edition Wissenschaft
559
Industrial marketing management : the international journal for industrial and high-tech firms
491
International journal of hospitality management
392
Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung
364
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
336
Springer eBook Collection
332
Research
311
Springer eBook Collection / Business and Economics
301
Tourism management : research, policies, practice
239
The journal of services marketing
235
ZEW discussion papers
231
Discussion paper
229
Die Bank
223
Discussion paper series / IZA
221
The journal of business & industrial marketing
217
Management science : journal of the Institute for Operations Research and the Management Sciences
216
Cogent business & management
204
The service industries journal
204
Der Betrieb
195
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
192
Lehrbuch
190
Research policy : policy, management and economic studies of science, technology and innovation
186
Journal of strategic marketing
181
International journal of contemporary hospitality management
180
Journal of hospitality marketing & management
171
Umweltwirtschaftsforum : uwf ; die betriebswissenschaftlich-ökologisch orientierte Fachzeitschrift
171
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
168
Journal of business economics : JBE
166
International journal of electronic customer relationship management : IJECRM
165
Berichte aus der Betriebswirtschaft
164
Journal of management information systems : JMIS
164
Journal of marketing management : MM
162
The journal of product & brand management
161
The journal of brand management : an international journal
159
Technological forecasting & social change : an international journal
156
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ECONIS (ZBW)
312
Showing
1
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10
of
312
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date (oldest first)
1
When less is more : the downside of customer
knowledge
sharing in new product development teams
Tang, Yihui
;
Marinova, Detelina
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
2
,
pp. 288-307
Persistent link: https://www.econbiz.de/10012290963
Saved in:
2
Absorbing customer
knowledge
: how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
3
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
4
Utilizing customer
knowledge
in innovation : antecedents and impact of customer involvement on new product performance
Cui, Anna Shaojie
;
Wu, Fang
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
4
,
pp. 516-538
Persistent link: https://www.econbiz.de/10011563229
Saved in:
5
Advancing and consolidating
knowledge
about customer engagement
Brodie, Roderick J.
;
Hollebeek, Linda D.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 283-284
Persistent link: https://www.econbiz.de/10009383364
Saved in:
6
Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
Saved in:
7
Salient
knowledge
that others are also evaluating reduces judgment extremity
Tsai, Claire I.
;
Zhao, Min
;
Soman, Dilip
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 366-387
Persistent link: https://www.econbiz.de/10012819761
Saved in:
8
Perceived service quality and custumer trust : does enhancing customers' service
knowledge
matter?
Eisingerich, Andreas B
;
Bell, Simon J.
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 256-268
Persistent link: https://www.econbiz.de/10003705597
Saved in:
9
A customer portfolio
management
model that relates company's marketing to its long-term survival
McAlister, Leigh
;
Sinha, Shameek
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 584-600
Persistent link: https://www.econbiz.de/10012548067
Saved in:
10
The impact of unprofitable customer
management
strategies on shareholder value
Feng, Hui
;
Morgan, Neil A.
;
Rego, Lopo L.
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
2
,
pp. 246-269
Persistent link: https://www.econbiz.de/10012290948
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