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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Dienstleistungsqualität"
~subject:"Vertrauen"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Vertrauen
Beziehungsmarketing
281
Relationship marketing
281
Consumer behaviour
125
Konsumentenverhalten
125
Customer satisfaction
77
Kundenzufriedenheit
77
Service quality
69
Lieferantenmanagement
32
Supplier relationship management
32
Dienstleistungssektor
31
Service industry
31
Customer value
30
Kundenwert
30
Salespeople
28
Verkaufspersonal
28
Customer integration
27
Kundenintegration
27
Customer service
23
Kundenservice
23
USA
23
United States
23
Beschwerdemanagement
19
Complaint management
19
Marketing management
18
Marketingmanagement
18
Social Web
18
Social web
18
Dienstleistungsmarketing
17
Services marketing
17
Services
16
Viral marketing
16
Virales Marketing
16
Dienstleistung
15
Firm performance
15
Internet marketing
15
Online-Marketing
15
Unternehmenserfolg
15
Betriebliche Wertschöpfung
13
Emotion
13
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Free
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Article
76
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76
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English
76
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Eisingerich, Andreas B
4
Dong, Beibei
3
Sesé, F. Javier
3
Sivakumar, K.
3
Wieseke, Jan
3
Auh, Seigyoung
2
Bell, Simon J.
2
Brady, Michael K.
2
Chan, Kimmy Wa
2
Evans, Kenneth R.
2
Falk, Tomas
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Grégoire, Yany
2
Haws, Kelly L.
2
Kumar, V.
2
Melero-Polo, Iguácel
2
Mikolon, Sven
2
Schaefers, Tobias
2
Schumann, Jan Hendrik
2
Seiders, Kathleen
2
Verhoef, Peter C.
2
Voorhees, Clay M.
2
Wangenheim, Florian von
2
Wiesel, Thorsten
2
Wittkowski, Kristina
2
Zou, Shaoming
2
Alavi, Sascha
1
Albrecht, Arne Keno
1
Allen, Alexis M.
1
Andreassen, Tor W.
1
Aurier, Philippe
1
Babakus, Emin
1
Baker, Julie
1
Bansal, Harvir S.
1
Barnes, Donald C.
1
Bartl, Christopher
1
Basso, Kenny
1
Bayón, Tomás
1
Bearden, William O.
1
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Published in...
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Journal of service research : JSR
Journal of the Academy of Marketing Science
Journal of retailing and consumer services
222
Journal of business research : JBR
143
International journal of hospitality management
131
The journal of services marketing
105
The service industries journal
85
Journal of hospitality marketing & management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Industrial marketing management : the international journal for industrial and high-tech firms
53
International journal of contemporary hospitality management
53
Services marketing quarterly
53
Journal of travel and tourism marketing
49
Service business
47
Journal of service management
42
Cogent business & management
39
Asia Pacific journal of marketing and logistics
36
The international journal of bank marketing : IJBM
35
Journal of service research
33
The TQM journal : the international review of organizational improvement
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of strategic marketing
32
Tourism management : research, policies, practice
31
The journal of business & industrial marketing
29
International journal of electronic customer relationship management : IJECRM
26
International journal of electronic marketing and retailing : IJEMR
25
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
Marketing intelligence & planning
25
European journal of marketing : EJM
24
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
24
International journal of quality and service sciences
23
Psychology & marketing
23
Total quality management & business excellence
23
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of financial services marketing : JFSM
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
76
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1
Trust in blockchain-enabled exchanges : duture directions in blockchain marketing
Teck Ming Tan
;
Saraniemi, Saila
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 914-939
Persistent link: https://www.econbiz.de/10014326666
Saved in:
2
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
Boundary spanner corruption : a potential dark side of multi-level trust in marketing relationships
Forkmann, Sebastian
;
Webb, Jonathan
;
Henneberg, Stephan
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 889-914
Persistent link: https://www.econbiz.de/10013389479
Saved in:
5
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
6
Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Flynn, Andrea Godfrey
;
Salisbury, Linda Court
;
Seiders, …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 292-305
Persistent link: https://www.econbiz.de/10011736766
Saved in:
7
The interplay between business and personal trust on relationship performance in conditions of market turbulence
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1138-1155
Persistent link: https://www.econbiz.de/10012386878
Saved in:
8
Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
Saved in:
9
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
10
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
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