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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Service business"
~language:"eng"
~subject:"Arbeitsverhalten"
~subject:"Customer satisfaction"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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Subject
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Arbeitsverhalten
Customer satisfaction
Service quality
Consumer behaviour
207
Konsumentenverhalten
207
Beziehungsmarketing
89
Relationship marketing
89
Dienstleistungsqualität
83
Kundenzufriedenheit
79
Beschwerdemanagement
23
Complaint management
23
Emotion
23
Viral marketing
20
Virales Marketing
20
Social Web
16
Social web
16
Confidence
14
Internet marketing
14
Online retailing
14
Online-Handel
14
Online-Marketing
14
Vertrauen
14
Customer service
13
Dienstleistungssektor
13
Kundenservice
13
Service industry
13
Brand image
12
Brand management
12
Markenführung
12
Markenimage
12
Satisfaction
12
Customer integration
11
Kundenintegration
11
Services
11
Dienstleistung
10
Experiment
10
Gastronomie
10
Restaurant industry
10
Customer value
9
Kundenwert
9
Selbstbedienung
9
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Online availability
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Undetermined
72
Free
2
Type of publication
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Article
109
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Konferenzbeitrag
Article in journal
109
Language
All
English
Author
All
McColl-Kennedy, Janet R.
3
Patterson, Paul G.
3
Schumann, Jan Hendrik
3
Auh, Seigyoung
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Jeon, Hyeon Mo
2
Seiders, Kathleen
2
Sivakumar, K.
2
To, W. M.
2
Uhrich, Fabian
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Yagil, Dana
2
Yi, Youjae
2
Zou, Shaoming
2
Aa, Zanna van der
1
Afudo-Peregrina, Angel F.
1
Ahn, Jinwoo
1
Aksoy, Lerzan
1
Alan, Alev Kocak
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Anaya-Sánchez, Rafael
1
Andreassen, Tor W.
1
Babakus, Emin
1
Back, Ki-Joon
1
Baker, Julie
1
Balaji, M. S.
1
Bali, Zsofia
1
Barrutia, José M.
1
Bartl, Christopher
1
Bearden, William O.
1
Beatty, Sharon E.
1
Becker, Marc
1
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Journal of service research : JSR
Service business
Journal of retailing and consumer services
399
International journal of hospitality management
270
Journal of business research : JBR
204
The journal of services marketing
137
Journal of hospitality marketing & management
109
International journal of contemporary hospitality management
107
Journal of travel and tourism marketing
103
Cogent business & management
83
The service industries journal
83
Services marketing quarterly
78
Tourism management : research, policies, practice
66
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
63
Psychology & marketing
59
Asia Pacific journal of marketing and logistics
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of service management
48
Journal of strategic marketing
45
European journal of marketing : EJM
42
The international journal of bank marketing : IJBM
41
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
39
Journal of the Academy of Marketing Science
38
International journal of electronic marketing and retailing : IJEMR
37
Tourism management perspectives : TMP
37
International journal of retail & distribution management
36
Journal of retailing
36
International journal of retail and distribution management
35
International journal of quality and service sciences
34
Journal of air transport management
34
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
The TQM journal : the international review of organizational improvement
32
Journal of Asian finance, economics and business : JAFEB
31
International journal of business information systems : IJBIS
29
International journal of consumer studies
29
International journal of services, economics and management
29
Journal of internet commerce
29
International journal of services and operations management
28
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ECONIS (ZBW)
109
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
17
(
2023
)
4
,
pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
Saved in:
4
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
5
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea : COVID-19 crisis and beyond
Kim, Seon Hee
;
Yoo, Se Ran
;
Jeon, Hyeon Mo
- In:
Service business
16
(
2022
)
3
,
pp. 771-790
Persistent link: https://www.econbiz.de/10013459487
Saved in:
6
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan
;
Ma, Mu-Lan
;
Yu, Jing
- In:
Service business
15
(
2021
)
2
,
pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
Saved in:
7
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
Saved in:
8
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
9
The role of customers in the gig economy : how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Service business
15
(
2021
)
1
,
pp. 45-75
Persistent link: https://www.econbiz.de/10012489178
Saved in:
10
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
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