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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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Customer satisfaction
Service quality
Consumer behaviour
232
Konsumentenverhalten
232
Dienstleistungsqualität
111
Beziehungsmarketing
98
Relationship marketing
98
Kundenzufriedenheit
95
Emotion
27
USA
27
United States
27
Beschwerdemanagement
21
Complaint management
21
Customer service
20
Dienstleistung
20
Dienstleistungssektor
20
Kundenservice
20
Service industry
20
Services
20
Viral marketing
19
Virales Marketing
19
Brand management
17
Markenführung
17
Brand image
16
Dienstleistungsmarketing
16
Markenimage
16
Services marketing
16
customer satisfaction
15
Customer integration
13
Kundenintegration
13
loyalty
13
Confidence
11
Selbstbedienung
11
Self-service
11
Vertrauen
11
Experiment
10
satisfaction
10
Einzelhandel
9
Retail trade
9
customer loyalty
9
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Article
132
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Aufsatz in Zeitschrift
Konferenzbeitrag
Article in journal
132
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English
132
Author
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Gilboa, Shaked
4
Gong, Taeshik
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Patterson, Paul G.
3
Schumann, Jan Hendrik
3
Vilnai-Yavetz, Iris
3
Auh, Seigyoung
2
Choi, Beom Joon
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gamliel, Eyal
2
Haws, Kelly L.
2
Herstein, Ram
2
Leisen Pollack, Birgit
2
Mangleburg, Tamara
2
Quach, Sara
2
Savas-Hall, Selen
2
Seiders, Kathleen
2
Sheng, Xiaojing
2
Shin, Hyunju
2
Sivakumar, K.
2
Thaichon, Park
2
Uhrich, Fabian
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Zou, Shaoming
2
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Aksoy, Lerzan
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Ali, Alisha
1
Amaad, Hafiz
1
Andreassen, Tor W.
1
Babakus, Emin
1
Baker, Julie
1
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Journal of service research : JSR
Services marketing quarterly
Journal of retailing and consumer services
391
International journal of hospitality management
261
Journal of business research : JBR
192
The journal of services marketing
136
Journal of hospitality marketing & management
108
Journal of travel and tourism marketing
103
International journal of contemporary hospitality management
101
Cogent business & management
83
The service industries journal
81
Tourism management : research, policies, practice
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Psychology & marketing
58
Asia Pacific journal of marketing and logistics
55
Service business
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of service management
47
Journal of strategic marketing
44
The international journal of bank marketing : IJBM
41
European journal of marketing : EJM
40
International journal of electronic marketing and retailing : IJEMR
37
Journal of the Academy of Marketing Science
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
Tourism management perspectives : TMP
37
International journal of retail & distribution management
36
International journal of retail and distribution management
35
Journal of retailing
35
Journal of air transport management
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of quality and service sciences
32
The TQM journal : the international review of organizational improvement
32
Journal of Asian finance, economics and business : JAFEB
31
International journal of business information systems : IJBIS
29
International journal of consumer studies
29
International journal of services, economics and management
29
Journal of internet commerce
29
International journal of services and operations management
28
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ECONIS (ZBW)
132
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
5
Consumer gratifications for gamified e-services
Cicchirillo, Vincent
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 105-127
Persistent link: https://www.econbiz.de/10014513541
Saved in:
6
Self-service technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
7
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
8
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
9
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
10
Self-service technology : examining the influence of emotions
Mukerjee, Kaushik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 188-205
Persistent link: https://www.econbiz.de/10014320368
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