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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Services marketing quarterly"
~subject:"Konsumentenverhalten"
~subject:"USA"
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Konsumentenverhalten
USA
Dienstleistungsqualität
245
Service quality
245
Customer satisfaction
130
Kundenzufriedenheit
130
Consumer behaviour
112
Beziehungsmarketing
98
Relationship marketing
98
Dienstleistungssektor
37
Service industry
37
Beschwerdemanagement
30
Complaint management
30
Customer service
28
Dienstleistung
28
Kundenservice
28
Services
28
service quality
25
Dienstleistungsmarketing
21
Services marketing
21
customer satisfaction
17
United States
15
satisfaction
15
Gesundheitsversorgung
14
Health care
14
Brand management
13
Markenführung
13
service failure
13
service recovery
13
Emotion
12
Customer integration
11
Kundenintegration
11
Arbeitszufriedenheit
10
Gesundheitswesen
10
Health care system
10
Job satisfaction
10
loyalty
10
Confidence
9
E-commerce
9
Einzelhandel
9
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Undetermined
60
Free
3
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Article
122
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Article in journal
122
Aufsatz in Zeitschrift
122
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English
122
Author
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Gilboa, Shaked
4
Gong, Taeshik
3
McColl-Kennedy, Janet R.
3
Schumann, Jan Hendrik
3
Vilnai-Yavetz, Iris
3
Auh, Seigyoung
2
Beatty, Sharon E.
2
Choi, Beom Joon
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gamliel, Eyal
2
Greene, Henry
2
Haws, Kelly L.
2
Herstein, Ram
2
Mangleburg, Tamara
2
Mattila, Anna S.
2
Patterson, Paul G.
2
Quach, Sara
2
Rafaeli, Anat
2
Rho, Taeseok
2
Savas-Hall, Selen
2
Seiders, Kathleen
2
Sheng, Xiaojing
2
Shin, Hyunju
2
Sivakumar, K.
2
Suh, Munshik
2
Uhrich, Fabian
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Zou, Shaoming
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Ali, Alisha
1
Andreassen, Tor W.
1
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Published in...
All
Journal of service research : JSR
Services marketing quarterly
Journal of retailing and consumer services
240
International journal of hospitality management
207
Journal of business research : JBR
126
Working paper / National Bureau of Economic Research, Inc.
112
The journal of services marketing
111
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
80
The service industries journal
68
Journal of travel and tourism marketing
67
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Service business
40
Journal of air transport management
37
Journal of service management
34
Quality management journal : QMJ
33
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
31
Tourism management : research, policies, practice
31
International journal of quality and service sciences
30
Health care management review : HCM review
29
International journal of services and operations management
29
Managing service quality : MSQ ; an international journal
29
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of service research
25
European journal of marketing : EJM
23
Journal of strategic marketing
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of the Academy of Marketing Science
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
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ECONIS (ZBW)
122
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122
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
The differential impact of e-
service
quality
's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
4
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
5
How to enhance customer loyalty to retail stores via retail
service
quality
practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
6
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
7
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
8
Consumer gratifications for gamified e-services
Cicchirillo, Vincent
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 105-127
Persistent link: https://www.econbiz.de/10014513541
Saved in:
9
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
10
Self-service technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
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