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~isPartOf:"Journal of service research : JSR"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customer loyalty"
~subject:"Electronic Banking"
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Search: subject_exact:"Kundenorientierung"
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Customer loyalty
Electronic Banking
Beziehungsmarketing
202
Relationship marketing
202
Consumer behaviour
90
Konsumentenverhalten
90
Customer satisfaction
78
Kundenzufriedenheit
78
Dienstleistungsqualität
72
Service quality
72
Bank
39
Dienstleistungssektor
22
Personal banking
22
Privatkundengeschäft
22
Service industry
22
Confidence
19
Customer value
19
Kundenwert
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Vertrauen
19
Lieferantenmanagement
16
Supplier relationship management
16
Customer integration
15
Customer service
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Dienstleistungsmarketing
15
Kundenintegration
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Kundenservice
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Services marketing
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Dienstleistung
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Services
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Beschwerdemanagement
13
Complaint management
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Emotion
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Electronic banking
12
USA
12
United States
12
Salespeople
11
Verkaufspersonal
11
Viral marketing
11
Virales Marketing
11
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Brun, Isabelle
2
Rajaobelina, Lova
2
Agrawal, Shiv Ratan
1
Amin, Muslim
1
Amoako, George Kofi
1
Anabila, Peter
1
Arcand, Manon
1
Bak, Randall
1
Bang, Nguyen
1
Berraies, Sarra
1
Bhat, Suhail Ahmad
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Coll, Santiago Forgas
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Darzi, Mushtag Ahmad
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Effah, Ebenezer Asare
1
Esterik-Plasmeijer, Pauline W. J. van
1
Falcão e Cunha, Joã
1
Fatma, Mobin
1
Fisk, Raymond P.
1
Guillén, Marta Estrada
1
Hannachi, Mariem
1
Ismail, Hina
1
Kalthom Abdullah
1
Kaura, Vinita
1
Khan, Imran
1
Khian Sin Ong
1
Kumi, Desmond Kwadjo
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Ladeira, Wagner Junior
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Larsson, Anthony
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Line, Ricard
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Rahman, Zillur
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Roig, Juan Carlos Fandos
1
Saleem, Muhammad Abid
1
Sampaio, Cláudio Hoffmann
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Santini, Fernando de Oliveira
1
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Journal of service research : JSR
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
45
Journal of business research : JBR
20
International journal of contemporary hospitality management
12
The TQM journal : the international review of organizational improvement
11
International journal of bank marketing
9
International journal of hospitality management
9
The journal of services marketing
9
Asia Pacific journal of marketing and logistics
8
Journal of Islamic marketing
8
Journal of financial services marketing : JFSM
8
Journal of the Academy of Marketing Science
8
International journal of quality & reliability management
7
International journal of quality and service sciences
7
Service business
7
Journal of financial services marketing
6
Journal of service management
6
Marketing intelligence & planning
6
Australasian marketing journal
5
International journal of electronic customer relationship management : IJECRM
5
The journal of business & industrial marketing
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of electronic finance : IJEF
4
Journal of digital banking
4
Journal of service theory and practice : JSTP
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism management : research, policies, practice
4
Banken im Wandel : Direktbanken und Direct Banking
3
Business horizons
3
European journal of marketing : EJM
3
Future Business Journal
3
International journal of business and globalisation : IJBG
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of emerging markets
3
Journal for global business advancement : JGBA
3
Journal of central banking theory and practice
3
Journal of customer behaviour
3
Journal of open innovation : technology, market, and complexity
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of retailing
3
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ECONIS (ZBW)
21
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21
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1
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
2
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
3
Mediation role of brand preference on bank advertising and customer loyalty : a developing country perspective
Amoako, George Kofi
;
Anabila, Peter
;
Effah, Ebenezer Asare
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 983-996
Persistent link: https://www.econbiz.de/10011788289
Saved in:
4
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
5
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
6
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
7
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
8
The role of customer brand engagement and brand experience in online banking
Khan, Imran
;
Rahman, Zillur
;
Fatma, Mobin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
Saved in:
9
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
10
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
Saved in:
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