//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Dienstleistungssektor"
~subject:"Electronic Banking"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenorientierung"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
Electronic Banking
Beziehungsmarketing
202
Relationship marketing
202
Consumer behaviour
90
Konsumentenverhalten
90
Customer satisfaction
78
Kundenzufriedenheit
78
Dienstleistungsqualität
72
Service quality
72
Bank
39
Personal banking
22
Privatkundengeschäft
22
Service industry
22
Confidence
19
Customer value
19
Kundenwert
19
Vertrauen
19
Lieferantenmanagement
16
Supplier relationship management
16
Customer integration
15
Customer service
15
Dienstleistungsmarketing
15
Kundenintegration
15
Kundenservice
15
Services marketing
15
Dienstleistung
14
Services
14
Beschwerdemanagement
13
Complaint management
13
Emotion
13
Electronic banking
12
USA
12
United States
12
Customer loyalty
11
Salespeople
11
Verkaufspersonal
11
Viral marketing
11
Virales Marketing
11
Bankgeschäft
10
more ...
less ...
Online availability
All
Undetermined
12
Type of publication
All
Article
34
Type of publication (narrower categories)
All
Article in journal
34
Aufsatz in Zeitschrift
34
Case study
2
Fallstudie
2
Language
All
English
34
Author
All
Brun, Isabelle
2
Rajaobelina, Lova
2
Aksoy, Lerzan
1
Amin, Muslim
1
Arcand, Manon
1
Auh, Seigyoung
1
Bak, Randall
1
Bang, Nguyen
1
Barnes, Donald C.
1
Beatty, Sharon E.
1
Berraies, Sarra
1
Berry, Leonard L.
1
Brady, Michael K.
1
Buoye, Alexander
1
Challagalla, Goutam
1
Chan, Kimmy Wa
1
Chandler, Jennifer D.
1
Chun, Hae Eun Helen
1
Ciuchita, Robert
1
Collier, Joel E.
1
Colm, Laura
1
Conroy, Denise M.
1
Dacin, Peter A.
1
Danaher, Peter J.
1
Edvardsson, Bo
1
Eisingerich, Andreas B
1
Falcão e Cunha, Joã
1
Fatma, Mobin
1
Faßnacht, Martin
1
Fisk, Raymond P.
1
Flynn, Andrea Godfrey
1
Frennea, Carly M.
1
Gong, Taeshik
1
Hannachi, Mariem
1
Harrison, Mary P.
1
Haumann, Till
1
Haws, Kelly L.
1
Hopkins, Lucas M.
1
Huang, Ming-Hui
1
Huang, Ming-hui
1
more ...
less ...
Published in...
All
Journal of service research : JSR
The international journal of bank marketing : IJBM
The journal of services marketing
33
Journal of business research : JBR
27
Journal of retailing and consumer services
20
Journal of service management
13
The service industries journal
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of electronic customer relationship management : IJECRM
10
Journal of service research
10
International journal of bank marketing
9
Journal of the Academy of Marketing Science
9
Journal of financial services marketing : JFSM
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
Services marketing quarterly
8
Service business
7
Interaktionen im Dienstleistungsbereich
6
SpringerLink / Bücher
6
The journal of business & industrial marketing
6
Gabler Edition Wissenschaft
5
International journal of business excellence
5
International journal of production economics
5
International journal of quality and service sciences
5
International journal of services and operations management
5
Journal of hospitality marketing & management
5
Journal of strategic marketing
5
Managing service quality : MSQ ; an international journal
5
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
4
International journal of contemporary hospitality management
4
International journal of electronic finance : IJEF
4
International journal of hospitality management
4
International journal of quality & reliability management
4
International journal of services, economics and management
4
Journal for global business advancement : JGBA
4
Journal of business-to-business marketing
4
Journal of digital banking
4
Psychology & marketing
4
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
4
Banken im Wandel : Direktbanken und Direct Banking
3
more ...
less ...
Source
All
ECONIS (ZBW)
34
Showing
1
-
10
of
34
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
Getting smart : learning from technology-empowered frontline interactions
Marinova, Detelina
;
Ruyter, Ko de
;
Huang, Ming-Hui
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10011647479
Saved in:
4
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
5
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
6
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
7
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
8
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
9
When service customers do not consume in isolation : a typology of customer copresence influence modes (CCIMs)
Colm, Laura
;
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10011736753
Saved in:
10
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->