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~isPartOf:"Journal of service research : JSR"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Electronic Banking"
~subject:"Vertrauen"
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Search: subject_exact:"Kundenorientierung"
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Electronic Banking
Vertrauen
Beziehungsmarketing
202
Relationship marketing
202
Consumer behaviour
90
Konsumentenverhalten
90
Customer satisfaction
78
Kundenzufriedenheit
78
Dienstleistungsqualität
72
Service quality
72
Bank
39
Dienstleistungssektor
22
Personal banking
22
Privatkundengeschäft
22
Service industry
22
Confidence
19
Customer value
19
Kundenwert
19
Lieferantenmanagement
16
Supplier relationship management
16
Customer integration
15
Customer service
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Dienstleistungsmarketing
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Kundenintegration
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Kundenservice
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Services marketing
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Dienstleistung
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Services
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Beschwerdemanagement
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Electronic banking
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USA
12
United States
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Viral marketing
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Brun, Isabelle
2
Hurley, Robert F.
2
Rajaobelina, Lova
2
Amin, Muslim
1
Arcand, Manon
1
Bak, Randall
1
Bang, Nguyen
1
Basso, Kenny
1
Bell, Simon J.
1
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1
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1
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1
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1
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1
Eisingerich, Andreas B
1
Esterik-Plasmeijer, Pauline W. J. van
1
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1
Fatma, Mobin
1
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1
Fisk, Raymond P.
1
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1
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1
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1
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1
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1
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1
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1
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1
Line, Ricard
1
Loh, Claire
1
Marshall, Roger
1
McCarthy, Michael S.
1
Miceli, Gaetano Nino
1
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Published in...
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Journal of service research : JSR
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
63
Journal of business research : JBR
40
Industrial marketing management : the international journal for industrial and high-tech firms
30
International journal of hospitality management
20
The journal of business & industrial marketing
18
Asia Pacific journal of marketing and logistics
17
Journal of financial services marketing : JFSM
17
The service industries journal
17
International journal of electronic marketing and retailing : IJEMR
16
The journal of services marketing
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
Journal of strategic marketing
15
International journal of electronic customer relationship management : IJECRM
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
International journal of bank marketing
12
Cogent business & management
11
Journal of business-to-business marketing
11
Journal of hospitality marketing & management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Journal of travel and tourism marketing
10
European journal of marketing : EJM
9
International journal of retail & distribution management
9
Journal of internet commerce
9
Journal of global marketing
8
Service business
8
Services marketing quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of contemporary hospitality management
7
Journal of business ethics : JOBE
7
Journal of financial services marketing
7
Journal of service management
7
Market : review for marketing theory and practice
7
Marketing intelligence & planning
7
Pakistan journal of commerce and social sciences
7
SpringerLink / Bücher
7
The international review of retail, distribution and consumer research
7
International journal of business excellence
6
International journal of business information systems : IJBIS
6
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ECONIS (ZBW)
29
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1
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
2
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
3
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
4
The influence of culture on trust in B2B banking relationships
Houjeir, Roudaina
;
Brannan, Ross
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 495-515
Persistent link: https://www.econbiz.de/10011731545
Saved in:
5
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
6
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
7
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
8
Trust recovery following a double deviation
Basso, Kenny
;
Santos, Cristiane Pizzutti dos
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 209-223
Persistent link: https://www.econbiz.de/10011485447
Saved in:
9
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
10
The role of customer brand engagement and brand experience in online banking
Khan, Imran
;
Rahman, Zillur
;
Fatma, Mobin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
Saved in:
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