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~isPartOf:"Journal of service research : JSR"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Electronic Banking"
~subject:"Virales Marketing"
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Search: subject_exact:"Kundenorientierung"
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Electronic Banking
Virales Marketing
Beziehungsmarketing
202
Relationship marketing
202
Consumer behaviour
90
Konsumentenverhalten
90
Customer satisfaction
78
Kundenzufriedenheit
78
Dienstleistungsqualität
72
Service quality
72
Bank
39
Dienstleistungssektor
22
Personal banking
22
Privatkundengeschäft
22
Service industry
22
Confidence
19
Customer value
19
Kundenwert
19
Vertrauen
19
Lieferantenmanagement
16
Supplier relationship management
16
Customer integration
15
Customer service
15
Dienstleistungsmarketing
15
Kundenintegration
15
Kundenservice
15
Services marketing
15
Dienstleistung
14
Services
14
Beschwerdemanagement
13
Complaint management
13
Emotion
13
Electronic banking
12
USA
12
United States
12
Customer loyalty
11
Salespeople
11
Verkaufspersonal
11
Viral marketing
11
Bankgeschäft
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23
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Brun, Isabelle
2
Rajaobelina, Lova
2
Verhoef, Peter C.
2
Amin, Muslim
1
Arcand, Manon
1
Auh, Seigyoung
1
Bak, Randall
1
Bang, Nguyen
1
Beatty, Sharon E.
1
Berraies, Sarra
1
Bolton, Ruth
1
Bügel, Marnix S.
1
Doorn, Jenny van
1
Eggert, Andreas
1
Eisingerich, Andreas B
1
Falcão e Cunha, Joã
1
Fatma, Mobin
1
Ferguson, David
1
Fisk, Raymond P.
1
Garnefeld, Ina
1
Gelbrich, Katja
1
Götz, Oliver
1
Hannachi, Mariem
1
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1
Helm, Sabrina
1
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1
Kalthom Abdullah
1
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1
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1
Khian Sin Ong
1
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1
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1
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1
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1
Lemon, Katherine N.
1
Libai, Barak
1
Line, Ricard
1
Loh, Claire
1
Merlo, Omar
1
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1
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Journal of service research : JSR
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
50
Journal of business research : JBR
30
Journal of hospitality marketing & management
16
The journal of services marketing
13
International journal of hospitality management
12
International journal of contemporary hospitality management
11
Cogent business & management
10
Journal of financial services marketing : JFSM
10
The journal of product & brand management
10
Tourism management : research, policies, practice
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of internet marketing and advertising : IJIMA
9
International journal of bank marketing
8
International journal of electronic customer relationship management : IJECRM
8
Journal of travel and tourism marketing
8
SpringerLink / Bücher
8
International journal of electronic marketing and retailing : IJEMR
7
Journal of strategic marketing
7
Psychology & marketing
7
Asia Pacific journal of marketing and logistics
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of internet commerce
6
Journal of marketing
6
Journal of promotion management : innovations in planning and applied research
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of the Academy of Marketing Science
6
The journal of brand management : an international journal
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal for global business advancement : JGBA
5
Journal of global marketing
5
Journal of service management
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Services marketing quarterly
5
The TQM journal : the international review of organizational improvement
5
The international review of retail, distribution and consumer research
5
The service industries journal
5
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ECONIS (ZBW)
23
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23
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1
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
2
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
3
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
4
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
5
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
6
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
7
The role of customer brand engagement and brand experience in online banking
Khan, Imran
;
Rahman, Zillur
;
Fatma, Mobin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
Saved in:
8
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
9
Can friends also become customers? : the impact of employee referral programs on referral likelihood
Wentzel, Daniel
;
Tomczak, Torsten
;
Henkel, Sven
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 119-133
Persistent link: https://www.econbiz.de/10010356841
Saved in:
10
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
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