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~isPartOf:"Journal of service research : JSR"
~language:"eng"
~subject:"Arbeitsverhalten"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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Arbeitsverhalten
Service quality
Consumer behaviour
103
Konsumentenverhalten
103
Beziehungsmarketing
49
Relationship marketing
49
Dienstleistungsqualität
47
Customer satisfaction
38
Kundenzufriedenheit
38
Beschwerdemanagement
14
Complaint management
14
Emotion
14
Dienstleistungssektor
11
Service industry
11
Dienstleistung
10
Services
10
Viral marketing
10
Virales Marketing
10
USA
9
United States
9
Customer service
7
Dienstleistungsmarketing
7
Kundenservice
7
Services marketing
7
Customer integration
6
Experiment
6
Kundenintegration
6
Preismanagement
6
Pricing strategy
6
Customer value
5
Kundenwert
5
Selbstbedienung
5
Self-service
5
Social network
5
Soziales Netzwerk
5
customer satisfaction
5
Dienstleistungsmanagement
4
E-commerce
4
Electronic Commerce
4
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4
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Article
49
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Aufsatz in Zeitschrift
Konferenzbeitrag
Article in journal
49
Language
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English
Author
All
McColl-Kennedy, Janet R.
3
Schumann, Jan Hendrik
3
Auh, Seigyoung
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Patterson, Paul G.
2
Seiders, Kathleen
2
Sivakumar, K.
2
Uhrich, Fabian
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Zou, Shaoming
2
Alavi, Sascha
1
Albrecht, Arne Keno
1
Andreassen, Tor W.
1
Babakus, Emin
1
Baker, Julie
1
Barrutia, José M.
1
Bartl, Christopher
1
Bearden, William O.
1
Beatty, Sharon E.
1
Bell, Simon J.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Beuningen, Jacqueline van
1
Black, William C.
1
Bloemer, Josée M. M.
1
Bock, Dora E.
1
Boegershausen, Johannes
1
Bourdeau, Brian L.
1
Brady, Michael K.
1
Brocato, E. Deanne
1
Chan, Kimmy Wa
1
Cho, Yun Kyung
1
Choi, Jin Nam
1
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Published in...
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Journal of service research : JSR
Journal of retailing and consumer services
239
International journal of hospitality management
204
Journal of business research : JBR
132
The journal of services marketing
108
International journal of contemporary hospitality management
82
Journal of hospitality marketing & management
79
Services marketing quarterly
67
The service industries journal
66
Journal of travel and tourism marketing
64
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
38
Tourism management : research, policies, practice
36
Journal of service management
33
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
Psychology & marketing
27
International journal of services and operations management
26
Journal of service research
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
25
European journal of marketing : EJM
24
Journal of strategic marketing
24
Journal of hospitality and tourism insights
23
Journal of retailing
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of the Academy of Marketing Science
22
International journal of quality & reliability management
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Marketing intelligence & planning
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
49
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10
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49
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1
The differential effects of online peer review and expert review on service evaluations : the roles of confidence and information convergence
Keh, Hean Tat
;
Sun, Jin
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 474-489
Persistent link: https://www.econbiz.de/10011951812
Saved in:
2
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
Saved in:
3
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
4
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
5
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
6
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
7
An examination of construal effects on price perceptions in the advance selling of experience services
Wakefield, Lane T.
;
Wakefield, Kirk L.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011855806
Saved in:
8
The social dimension of service interactions : observer reactions to customer incivility
Henkel, Alexander P.
;
Boegershausen, Johannes
;
Rafaeli, Anat
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 120-134
Persistent link: https://www.econbiz.de/10011684838
Saved in:
9
Communities as nested servicescapes
Sheng, Xiaojing
;
Simpson, Penny M.
;
Siguaw, Judy A.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10011684844
Saved in:
10
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
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