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~isPartOf:"Journal of service research : JSR"
~subject:"Beziehungsmarketing"
~subject:"KMU"
~subject:"Kundenwert"
~subject:"SME"
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Subject
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Beziehungsmarketing
KMU
Kundenwert
SME
Relationship marketing
117
Dienstleistungsqualität
73
Service quality
73
Consumer behaviour
67
Konsumentenverhalten
67
Customer satisfaction
66
Kundenzufriedenheit
66
Dienstleistungssektor
41
Service industry
41
Customer service
36
Kundenservice
36
Beschwerdemanagement
31
Complaint management
31
USA
27
United States
27
Dienstleistung
20
Services
20
Customer integration
19
Kundenintegration
19
Dienstleistungsmanagement
16
Service management
16
Emotion
15
Lieferantenmanagement
15
Supplier relationship management
15
Customer value
14
Dienstleistungsmarketing
14
Services marketing
14
Innovation
12
Arbeitsverhalten
11
Salespeople
11
Verkaufspersonal
11
Viral marketing
11
Virales Marketing
11
Work behaviour
11
Betriebliche Wertschöpfung
10
Value creation
10
service recovery
10
Innovation management
9
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Undetermined
35
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Article
117
Book / Working Paper
1
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Article in journal
118
Aufsatz in Zeitschrift
118
Case study
2
Fallstudie
2
Collection of articles of several authors
1
Sammelwerk
1
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English
118
Author
All
Eisingerich, Andreas B
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Auh, Seigyoung
3
Doorn, Jenny van
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Parasuraman, A.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Ruyter, Ko de
3
Verhoef, Peter C.
3
Wieseke, Jan
3
Aksoy, Lerzan
2
Bell, Simon J.
2
Benoit, Sabine
2
Danaher, Peter J.
2
Dong, Beibei
2
Eggert, Andreas
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Garnefeld, Ina
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Harrison, Mary P.
2
Haws, Kelly L.
2
Hennig-Thurau, Thorsten
2
Huang, Ming-Hui
2
Ilić, Ana
2
Jurić, Biljana
2
Libai, Barak
2
Malthouse, Edward C.
2
McColl-Kennedy, Janet R.
2
Merlo, Omar
2
Mittal, Vikas
2
Ordanini, Andrea
2
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Published in...
All
Journal of service research : JSR
Journal of business research : JBR
827
Journal of retailing and consumer services
595
Industrial marketing management : the international journal for industrial and high-tech firms
517
SpringerLink / Bücher
460
International journal of hospitality management
332
Cogent business & management
245
The journal of business & industrial marketing
241
The journal of services marketing
231
The service industries journal
211
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
203
Journal of strategic marketing
193
Journal of the Academy of Marketing Science
167
International journal of electronic customer relationship management : IJECRM
158
Gabler Edition Wissenschaft
147
Technological forecasting & social change : an international journal
142
Tourism management : research, policies, practice
141
International journal of contemporary hospitality management
134
Journal of marketing
131
Journal of small business and enterprise development
128
Springer eBook Collection
126
Journal of hospitality marketing & management
124
Journal of travel and tourism marketing
121
International entrepreneurship and management journal
120
International journal of entrepreneurship and small business
119
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
119
International journal of innovation management
117
The journal of brand management : an international journal
117
The journal of product & brand management
115
Europäische Hochschulschriften / 5
114
Marketing intelligence & planning
113
Asia Pacific journal of marketing and logistics
112
Journal of service management
112
Small business economics : an entrepreneurship journal
112
European journal of marketing : EJM
107
Technovation : the international journal of technological innovation, entrepreneurship and technology management
107
International journal of technology management : IJTM
105
Journal of business ethics : JOBE
105
Journal of open innovation : technology, market, and complexity
105
Journal of retailing
104
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Source
All
ECONIS (ZBW)
118
Showing
1
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10
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118
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1
Absorbing customer
knowledge
: how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
2
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
3
Advancing and consolidating
knowledge
about customer engagement
Brodie, Roderick J.
;
Hollebeek, Linda D.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 283-284
Persistent link: https://www.econbiz.de/10009383364
Saved in:
4
Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
Saved in:
5
Perceived service quality and custumer trust : does enhancing customers' service
knowledge
matter?
Eisingerich, Andreas B
;
Bell, Simon J.
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 256-268
Persistent link: https://www.econbiz.de/10003705597
Saved in:
6
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
7
Comparing churn prediction techniques and assessing their performance : a contingent perspective
Tamaddoni, Ali
;
Stakhovych, Stanislav
;
Ewing, Michael
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 123-141
Persistent link: https://www.econbiz.de/10011485372
Saved in:
8
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio
management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
9
Analyzing customer experience feedback using text mining : a linguistics-based approach
Ordenes, Francisco Villarroel
;
Theodoulidis, Babis
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 278-295
Persistent link: https://www.econbiz.de/10010393230
Saved in:
10
Customer engagement as a new perspective in customer
management
Verhoef, Peter C.
;
Reinartz, Werner J.
;
Krafft, Manfred
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 247-252
Persistent link: https://www.econbiz.de/10008652136
Saved in:
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