//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
~subject:"Beziehungsmarketing"
~subject:"KMU"
~subject:"SME"
~subject:"Value creation"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: knowledge OR management
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
KMU
SME
Value creation
Relationship marketing
117
Dienstleistungsqualität
73
Service quality
73
Consumer behaviour
67
Konsumentenverhalten
67
Customer satisfaction
66
Kundenzufriedenheit
66
Dienstleistungssektor
41
Service industry
41
Customer service
36
Kundenservice
36
Beschwerdemanagement
31
Complaint management
31
USA
27
United States
27
Dienstleistung
20
Services
20
Customer integration
19
Kundenintegration
19
Dienstleistungsmanagement
16
Service management
16
Emotion
15
Lieferantenmanagement
15
Supplier relationship management
15
Customer value
14
Dienstleistungsmarketing
14
Kundenwert
14
Services marketing
14
Innovation
12
Arbeitsverhalten
11
Salespeople
11
Verkaufspersonal
11
Viral marketing
11
Virales Marketing
11
Work behaviour
11
Betriebliche Wertschöpfung
10
service recovery
10
Innovation management
9
more ...
less ...
Online availability
All
Undetermined
35
Type of publication
All
Article
120
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
121
Aufsatz in Zeitschrift
121
Case study
2
Fallstudie
2
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
121
Author
All
Eisingerich, Andreas B
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Auh, Seigyoung
3
Doorn, Jenny van
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Parasuraman, A.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Ruyter, Ko de
3
Verhoef, Peter C.
3
Wieseke, Jan
3
Aksoy, Lerzan
2
Bell, Simon J.
2
Benoit, Sabine
2
Danaher, Peter J.
2
Dong, Beibei
2
Eggert, Andreas
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Garnefeld, Ina
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Harrison, Mary P.
2
Haws, Kelly L.
2
Hennig-Thurau, Thorsten
2
Huang, Ming-Hui
2
Ilić, Ana
2
Jurić, Biljana
2
Libai, Barak
2
Malthouse, Edward C.
2
McColl-Kennedy, Janet R.
2
Merlo, Omar
2
Mittal, Vikas
2
Ordanini, Andrea
2
more ...
less ...
Published in...
All
Journal of service research : JSR
Journal of business research : JBR
905
Journal of retailing and consumer services
597
Industrial marketing management : the international journal for industrial and high-tech firms
591
SpringerLink / Bücher
553
International journal of hospitality management
331
Cogent business & management
257
The journal of business & industrial marketing
256
The journal of services marketing
236
The service industries journal
211
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
205
Journal of strategic marketing
197
Technological forecasting & social change : an international journal
186
Journal of the Academy of Marketing Science
168
Springer eBook Collection
168
Gabler Edition Wissenschaft
158
International journal of electronic customer relationship management : IJECRM
158
Tourism management : research, policies, practice
153
International journal of contemporary hospitality management
141
Technovation : the international journal of technological innovation, entrepreneurship and technology management
132
Journal of business ethics : JOBE
131
International journal of production economics
130
Journal of service management
129
Journal of small business and enterprise development
128
International journal of innovation management
127
International entrepreneurship and management journal
125
Journal of marketing
124
Journal of open innovation : technology, market, and complexity
124
International journal of entrepreneurship and small business
122
International journal of technology management : IJTM
122
Journal of hospitality marketing & management
122
Journal of travel and tourism marketing
122
The journal of brand management : an international journal
122
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
120
Europäische Hochschulschriften / 5
118
Asia Pacific journal of marketing and logistics
114
Small business economics : an entrepreneurship journal
114
International journal of production research
112
Management decision : MD
112
Marketing intelligence & planning
112
more ...
less ...
Source
All
ECONIS (ZBW)
121
Showing
1
-
10
of
121
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Absorbing customer
knowledge
: how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
2
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
3
Advancing and consolidating
knowledge
about customer engagement
Brodie, Roderick J.
;
Hollebeek, Linda D.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 283-284
Persistent link: https://www.econbiz.de/10009383364
Saved in:
4
Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
Saved in:
5
Perceived service quality and custumer trust : does enhancing customers' service
knowledge
matter?
Eisingerich, Andreas B
;
Bell, Simon J.
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 256-268
Persistent link: https://www.econbiz.de/10003705597
Saved in:
6
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
7
Comparing churn prediction techniques and assessing their performance : a contingent perspective
Tamaddoni, Ali
;
Stakhovych, Stanislav
;
Ewing, Michael
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 123-141
Persistent link: https://www.econbiz.de/10011485372
Saved in:
8
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio
management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
9
Analyzing customer experience feedback using text mining : a linguistics-based approach
Ordenes, Francisco Villarroel
;
Theodoulidis, Babis
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 278-295
Persistent link: https://www.econbiz.de/10010393230
Saved in:
10
Customer engagement as a new perspective in customer
management
Verhoef, Peter C.
;
Reinartz, Werner J.
;
Krafft, Manfred
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 247-252
Persistent link: https://www.econbiz.de/10008652136
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->