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~isPartOf:"Journal of service research : JSR"
~subject:"Beziehungsmarketing"
~subject:"United States"
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Search: subject_exact:"Consumer Behaviour"
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Beziehungsmarketing
United States
Consumer behaviour
103
Konsumentenverhalten
103
Relationship marketing
49
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
38
Kundenzufriedenheit
38
Beschwerdemanagement
14
Complaint management
14
Emotion
14
Dienstleistungssektor
11
Service industry
11
Dienstleistung
10
Services
10
Viral marketing
10
Virales Marketing
10
USA
9
Customer service
7
Dienstleistungsmarketing
7
Kundenservice
7
Services marketing
7
Customer integration
6
Experiment
6
Kundenintegration
6
Preismanagement
6
Pricing strategy
6
Customer value
5
Kundenwert
5
Selbstbedienung
5
Self-service
5
Social network
5
Soziales Netzwerk
5
customer satisfaction
5
Arbeitsverhalten
4
Dienstleistungsmanagement
4
E-commerce
4
Electronic Commerce
4
Innovation
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58
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58
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English
58
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Wangenheim, Florian von
3
Aksoy, Lerzan
2
Auh, Seigyoung
2
Buoye, Alexander
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Keiningham, Timothy
2
Lemon, Katherine N.
2
Mittal, Vikas
2
Seiders, Kathleen
2
Sivakumar, K.
2
Walsh, Gianfranco
2
Wieseke, Jan
2
Wirtz, Jochen
2
Zou, Shaoming
2
Ackermann, Sebastian
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Alexander, Matthew
1
Andreassen, Tor W.
1
Antia, Kersi D.
1
Babakus, Emin
1
Bartl, Christopher
1
Bearden, William O.
1
Beatty, Sharon E.
1
Bell, Simon J.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Black, William C.
1
Bloemer, Josée M. M.
1
Blut, Markus
1
Bock, Dora E.
1
Boegershausen, Johannes
1
Boenigk, Silke
1
Bolton, Ruth
1
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Journal of service research : JSR
Journal of retailing and consumer services
522
Journal of business research : JBR
416
Working paper / National Bureau of Economic Research, Inc.
246
International journal of hospitality management
211
Journal of consumer research : JCR ; an interdisciplinary bimonthly
155
Psychology & marketing
133
The journal of services marketing
127
The journal of product & brand management
111
Journal of the Academy of Marketing Science
102
The journal of brand management : an international journal
91
Journal of hospitality marketing & management
89
Asia Pacific journal of marketing and logistics
83
Journal of travel and tourism marketing
82
International journal of contemporary hospitality management
79
Cogent business & management
76
International journal of retail & distribution management
75
Journal of retailing
73
International journal of consumer studies
69
Journal of fashion marketing and management
69
Journal of marketing
69
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
68
Journal of strategic marketing
66
Services marketing quarterly
66
The journal of consumer marketing
66
The service industries journal
65
The international review of retail, distribution and consumer research
64
European journal of marketing : EJM
63
Industrial marketing management : the international journal for industrial and high-tech firms
63
Journal of service management
59
Marketing intelligence & planning
59
NBER working paper series
56
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
55
Tourism management : research, policies, practice
55
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
53
Journal of international consumer marketing
52
International journal of internet marketing and advertising : IJIMA
51
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
50
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
58
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1
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
2
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
3
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
4
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
5
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
6
The social dimension of service interactions : observer reactions to customer incivility
Henkel, Alexander P.
;
Boegershausen, Johannes
;
Rafaeli, Anat
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 120-134
Persistent link: https://www.econbiz.de/10011684838
Saved in:
7
Communities as nested servicescapes
Sheng, Xiaojing
;
Simpson, Penny M.
;
Siguaw, Judy A.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10011684844
Saved in:
8
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
9
When service customers do not consume in isolation : a typology of customer copresence influence modes (CCIMs)
Colm, Laura
;
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10011736753
Saved in:
10
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
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