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~isPartOf:"Journal of service research : JSR"
~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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Customer satisfaction
Electronic Commerce
Consumer behaviour
103
Konsumentenverhalten
103
Beziehungsmarketing
49
Relationship marketing
49
Dienstleistungsqualität
47
Service quality
47
Kundenzufriedenheit
38
Beschwerdemanagement
14
Complaint management
14
Emotion
14
Dienstleistungssektor
11
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10
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Viral marketing
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Pricing strategy
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Soziales Netzwerk
5
customer satisfaction
5
Arbeitsverhalten
4
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4
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4
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39
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Aufsatz in Zeitschrift
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39
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English
39
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Auh, Seigyoung
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
McColl-Kennedy, Janet R.
2
Patterson, Paul G.
2
Seiders, Kathleen
2
Sivakumar, K.
2
Zou, Shaoming
2
Aksoy, Lerzan
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Andreassen, Tor W.
1
Babakus, Emin
1
Barrutia, José M.
1
Bartl, Christopher
1
Bearden, William O.
1
Beatty, Sharon E.
1
Bell, Simon J.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bloemer, Josée M. M.
1
Bolton, Ruth N.
1
Buoye, Alexander
1
Chan, Kimmy Wa
1
Cho, Yun Kyung
1
Choi, Jin Nam
1
Collier, Joel E.
1
Colm, Laura
1
Danaher, Tracey S.
1
Deitz, George D.
1
Dholakia, Utpal M.
1
Ferraro, Rosellina
1
Finn, Adam
1
Frennea, Carly M.
1
Gilsanz, Ainhize
1
Gouthier, Matthias H. J.
1
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Journal of service research : JSR
Journal of retailing and consumer services
435
Journal of business research : JBR
203
International journal of hospitality management
202
The journal of services marketing
107
Journal of hospitality marketing & management
98
Journal of travel and tourism marketing
94
Cogent business & management
86
International journal of contemporary hospitality management
84
International journal of electronic marketing and retailing : IJEMR
67
Psychology & marketing
65
Asia Pacific journal of marketing and logistics
64
Journal of internet commerce
64
Electronic commerce research
60
Tourism management : research, policies, practice
60
Services marketing quarterly
58
The service industries journal
54
International journal of retail & distribution management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
The international review of retail, distribution and consumer research
47
Journal of retailing
46
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
45
International journal of business information systems : IJBIS
45
Service business
43
International journal of e-business research : an official publication of the Information Resources Management Association
42
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
39
Information systems research : ISR
38
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
38
Journal of strategic marketing
38
Journal of the Academy of Marketing Science
38
European journal of marketing : EJM
37
International journal of consumer studies
37
International journal of retail and distribution management
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Tourism management perspectives : TMP
36
International journal of internet marketing and advertising : IJIMA
35
Journal of electronic commerce research : JECR
35
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
35
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ECONIS (ZBW)
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1
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
2
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
3
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
Saved in:
4
The differential effects of online peer review and expert review on service evaluations : the roles of confidence and information convergence
Keh, Hean Tat
;
Sun, Jin
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 474-489
Persistent link: https://www.econbiz.de/10011951812
Saved in:
5
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
6
When service customers do not consume in isolation : a typology of customer copresence influence modes (CCIMs)
Colm, Laura
;
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10011736753
Saved in:
7
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
8
Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Flynn, Andrea Godfrey
;
Salisbury, Linda Court
;
Seiders, …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 292-305
Persistent link: https://www.econbiz.de/10011736766
Saved in:
9
Unraveling the customer education paradox : when, and how, should firms educate their customers?
Bell, Simon J.
;
Auh, Seigyoung
;
Eisingerich, Andreas B
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 306-321
Persistent link: https://www.econbiz.de/10011736772
Saved in:
10
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
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