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~isPartOf:"Journal of service research : JSR"
~subject:"Customer satisfaction"
~subject:"Service quality"
~subject:"Viral marketing"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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Customer satisfaction
Service quality
Viral marketing
Consumer behaviour
103
Konsumentenverhalten
103
Beziehungsmarketing
49
Relationship marketing
49
Dienstleistungsqualität
47
Kundenzufriedenheit
38
Beschwerdemanagement
14
Complaint management
14
Emotion
14
Dienstleistungssektor
11
Service industry
11
Dienstleistung
10
Services
10
Virales Marketing
10
USA
9
United States
9
Customer service
7
Dienstleistungsmarketing
7
Kundenservice
7
Services marketing
7
Customer integration
6
Experiment
6
Kundenintegration
6
Preismanagement
6
Pricing strategy
6
Customer value
5
Kundenwert
5
Selbstbedienung
5
Self-service
5
Social network
5
Soziales Netzwerk
5
customer satisfaction
5
Arbeitsverhalten
4
Dienstleistungsmanagement
4
E-commerce
4
Electronic Commerce
4
Innovation
4
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23
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Article
63
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Konferenzbeitrag
Article in journal
63
Language
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English
63
Author
All
McColl-Kennedy, Janet R.
3
Patterson, Paul G.
3
Schumann, Jan Hendrik
3
Aksoy, Lerzan
2
Auh, Seigyoung
2
Buoye, Alexander
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Keiningham, Timothy
2
Mittal, Vikas
2
Orsingher, Chiara
2
Ruyter, Ko de
2
Seiders, Kathleen
2
Sivakumar, K.
2
Uhrich, Fabian
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Zou, Shaoming
2
Alavi, Sascha
1
Albrecht, Arne Keno
1
Andreassen, Tor W.
1
Babakus, Emin
1
Baker, Julie
1
Barrutia, José M.
1
Bartl, Christopher
1
Bearden, William O.
1
Beatty, Sharon E.
1
Bell, Simon J.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Beuningen, Jacqueline van
1
Bloemer, Josée M. M.
1
Bolton, Ruth
1
Bolton, Ruth N.
1
Bourdeau, Brian L.
1
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Published in...
All
Journal of service research : JSR
Journal of retailing and consumer services
457
International journal of hospitality management
301
Journal of business research : JBR
277
The journal of services marketing
148
International journal of contemporary hospitality management
122
Journal of hospitality marketing & management
121
Journal of travel and tourism marketing
119
Cogent business & management
93
The service industries journal
86
Psychology & marketing
83
Services marketing quarterly
81
Tourism management : research, policies, practice
81
Asia Pacific journal of marketing and logistics
70
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
68
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
61
European journal of marketing : EJM
55
Journal of the Academy of Marketing Science
54
Service business
54
International journal of internet marketing and advertising : IJIMA
53
International journal of electronic marketing and retailing : IJEMR
52
Journal of service management
51
Journal of internet commerce
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Journal of strategic marketing
48
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
47
Journal of retailing
47
International journal of consumer studies
45
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
44
Tourism management perspectives : TMP
44
Journal of marketing communications
43
The journal of product & brand management
43
The international journal of bank marketing : IJBM
42
Journal of marketing
40
International journal of retail and distribution management
39
The international review of retail, distribution and consumer research
39
International journal of business information systems : IJBIS
38
International journal of retail & distribution management
38
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
37
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ECONIS (ZBW)
63
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1
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
2
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
3
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
4
An examination of construal effects on price perceptions in the advance selling of experience services
Wakefield, Lane T.
;
Wakefield, Kirk L.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011855806
Saved in:
5
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
Saved in:
6
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
7
The differential effects of online peer review and expert review on service evaluations : the roles of confidence and information convergence
Keh, Hean Tat
;
Sun, Jin
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 474-489
Persistent link: https://www.econbiz.de/10011951812
Saved in:
8
Communities as nested servicescapes
Sheng, Xiaojing
;
Simpson, Penny M.
;
Siguaw, Judy A.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10011684844
Saved in:
9
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
10
Online reviewer engagement : a typology based on reviewer motivations
Mathwick, Charla
;
Mosteller, Jill
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 204-218
Persistent link: https://www.econbiz.de/10011684848
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