//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Customer service"
~subject:"Dienstleistungsqualität"
~subject:"Kundenintegration"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer service
Dienstleistungsqualität
Kundenintegration
Beziehungsmarketing
39
Relationship marketing
39
Consumer behaviour
23
Konsumentenverhalten
23
Customer satisfaction
18
Kundenzufriedenheit
18
Service quality
16
Kundenservice
10
Customer integration
9
Emotion
9
Brand management
8
Markenführung
8
Betriebliche Wertschöpfung
6
Social Web
6
Social web
6
Value creation
6
Brand image
5
Markenimage
5
Customer engagement
4
Customer experience
4
Customer loyalty
4
Social relations
4
Soziale Beziehungen
4
Arbeitsverhalten
3
Beschwerdemanagement
3
Complaint management
3
Customer delight
3
Customer retention
3
Customer value
3
Emotions
3
Internet marketing
3
Kundenbindung
3
Kundenwert
3
Lieferantenmanagement
3
Loyalty
3
Online retailing
3
Online-Handel
3
more ...
less ...
Online availability
All
Undetermined
19
Type of publication
All
Article
27
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
28
Aufsatz in Zeitschrift
28
Collection of articles of several authors
1
Conference paper
1
Konferenzbeitrag
1
Sammelwerk
1
Language
All
English
28
Author
All
Chen, Tom
2
Conduit, Jodie
2
Gouthier, Matthias
2
Ludwig, Nadine L.
2
Plewa, Carolin
2
Aagja, Jayesh
1
Andrews, Lynda
1
Aparicio-Valverde, Mireia
1
Athanasopoulou, Pinelopi
1
Aulōnitēs, Geōrgios I.
1
Bagdare, Shilpa
1
Bang, Nguyen
1
Barnes, Donald C.
1
Batt, Resemary
1
Blasco-Arcas, Lorena
1
Breidbach, Christoph F.
1
Brodie, Roderick J.
1
Bruni, Roberto
1
Calderón García, Haydee
1
Carrubbo, Luca
1
Cervera-Taulet, Amparo
1
Chang, Chia-Jung
1
Cheng, Yin-Hui
1
Chicu, Dorina
1
Chuah, Stephanie Hui-wen
1
Chuang, Shih-Chieh
1
Dai, Xujing
1
Drennan, Judy
1
Følstad, Asbjørn
1
Gemmel, Paul
1
Gill, Tripat
1
Giovanis, Apostolos
1
Halvorsrud, Ragnhild
1
Han, Su-Jin
1
He, Zhen
1
Heidenreich, Sven
1
Hernández Ortega, Blanca
1
Hommelhoff, Sabine
1
Hur, Won-Moo
1
Jain, Rajnish
1
more ...
less ...
Published in...
All
Journal of service theory and practice : JSTP
Journal of retailing and consumer services
227
Journal of business research : JBR
185
International journal of hospitality management
130
The journal of services marketing
128
The service industries journal
94
Journal of service research : JSR
65
Industrial marketing management : the international journal for industrial and high-tech firms
61
Journal of hospitality marketing & management
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Services marketing quarterly
56
Journal of service management
54
International journal of contemporary hospitality management
51
Service business
51
Journal of strategic marketing
47
Journal of travel and tourism marketing
47
SpringerLink / Bücher
44
Journal of service research
42
Tourism management : research, policies, practice
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
Journal of the Academy of Marketing Science
35
Cogent business & management
34
The TQM journal : the international review of organizational improvement
34
Journal of marketing
29
Marketing intelligence & planning
29
The journal of business & industrial marketing
28
International journal of quality and service sciences
27
Managing service quality : MSQ ; an international journal
27
Asia Pacific journal of marketing and logistics
26
International journal of services and operations management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
The international journal of bank marketing : IJBM
26
Total quality management & business excellence
25
Journal of marketing management : MM
22
Psychology & marketing
22
International journal of electronic customer relationship management : IJECRM
21
Journal of air transport management
21
Journal of service theory and practice
21
Gabler Edition Wissenschaft
20
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
more ...
less ...
Source
All
ECONIS (ZBW)
28
Showing
1
-
10
of
28
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
2
Implicit managerial theories about followers and customers
Hommelhoff, Sabine
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 47-68
Persistent link: https://www.econbiz.de/10011601107
Saved in:
3
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
4
Bridging and transcending co-creation and engagement
Conduit, Jodie
(
ed.
);
Chen, Tom
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011730587
Saved in:
5
Guest editorial: Transcending and bridging co-creation and engagement : conceptual and empirical insights
Conduit, Jodie
;
Chen, Tom
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 714-720
Persistent link: https://www.econbiz.de/10011730593
Saved in:
6
Engagement platforms in the sharing economy : conceptual foundations and research directions
Breidbach, Christoph F.
;
Brodie, Roderick J.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 761-777
Persistent link: https://www.econbiz.de/10011730623
Saved in:
7
Customer engagement with a service provider and context : an empirical examination
Sim, Max
;
Plewa, Carolin
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 854-876
Persistent link: https://www.econbiz.de/10011730643
Saved in:
8
Using social media posts as resources for engaging in value co-creation : the case for social media-based cause brand communities
Sorensen, Anne
;
Andrews, Lynda
;
Drennan, Judy
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 898-922
Persistent link: https://www.econbiz.de/10011730676
Saved in:
9
A4A relationships
Polese, Francesco
;
Pels, Jaqueline
;
Tronvoll, Bård
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
5
,
pp. 1040-1056
Persistent link: https://www.econbiz.de/10011797949
Saved in:
10
Ethnic stereotyping in service provision : when do stereotypes affect the performance expectations and evaluation of ethnic service providers?
Gill, Tripat
;
Kim, Hae Joo
;
Ranaweera, Chatura
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 520-546
Persistent link: https://www.econbiz.de/10011707257
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->