//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Dienstleistungsqualität"
~subject:"Kundenintegration"
~subject:"Online-Handel"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Kundenintegration
Online-Handel
Beziehungsmarketing
39
Relationship marketing
39
Consumer behaviour
23
Konsumentenverhalten
23
Customer satisfaction
18
Kundenzufriedenheit
18
Service quality
16
Customer service
10
Kundenservice
10
Customer integration
9
Emotion
9
Brand management
8
Markenführung
8
Betriebliche Wertschöpfung
6
Social Web
6
Social web
6
Value creation
6
Brand image
5
Markenimage
5
Customer engagement
4
Customer experience
4
Customer loyalty
4
Social relations
4
Soziale Beziehungen
4
Arbeitsverhalten
3
Beschwerdemanagement
3
Complaint management
3
Customer delight
3
Customer retention
3
Customer value
3
Emotions
3
Internet marketing
3
Kundenbindung
3
Kundenwert
3
Lieferantenmanagement
3
Loyalty
3
Online retailing
3
more ...
less ...
Online availability
All
Undetermined
15
Type of publication
All
Article
23
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
24
Aufsatz in Zeitschrift
24
Collection of articles of several authors
1
Conference paper
1
Konferenzbeitrag
1
Sammelwerk
1
Language
All
English
24
Author
All
Chen, Tom
2
Conduit, Jodie
2
Plewa, Carolin
2
Aagja, Jayesh
1
Andrews, Lynda
1
Aparicio-Valverde, Mireia
1
Athanasopoulou, Pinelopi
1
Aulōnitēs, Geōrgios I.
1
Bagdare, Shilpa
1
Bang, Nguyen
1
Batt, Resemary
1
Blasco-Arcas, Lorena
1
Breidbach, Christoph F.
1
Brodie, Roderick J.
1
Bruni, Roberto
1
Calderón García, Haydee
1
Carrubbo, Luca
1
Cervera-Taulet, Amparo
1
Chang, Chia-Jung
1
Cheng, Yin-Hui
1
Chicu, Dorina
1
Chuah, Stephanie Hui-wen
1
Chuang, Shih-Chieh
1
Dai, Xujing
1
Drennan, Judy
1
Følstad, Asbjørn
1
Gill, Tripat
1
Giovanis, Apostolos
1
Halvorsrud, Ragnhild
1
Han, Su-Jin
1
He, Zhen
1
Hernández Ortega, Blanca
1
Hur, Won-Moo
1
Jain, Rajnish
1
Jiménez Martínez, Julio
1
Kim, Hae Joo
1
Li, Chia-Ying
1
Liao, Ya-Wei
1
Lvale, Knut
1
Marimuthu, Malliga
1
more ...
less ...
Published in...
All
Journal of service theory and practice : JSTP
Journal of retailing and consumer services
280
Journal of business research : JBR
198
International journal of hospitality management
127
The journal of services marketing
121
The service industries journal
90
Industrial marketing management : the international journal for industrial and high-tech firms
60
Journal of hospitality marketing & management
60
Journal of service research : JSR
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of service management
55
Service business
54
Services marketing quarterly
53
International journal of contemporary hospitality management
52
Journal of travel and tourism marketing
50
Journal of strategic marketing
47
Tourism management : research, policies, practice
41
Asia Pacific journal of marketing and logistics
37
Journal of the Academy of Marketing Science
36
SpringerLink / Bücher
36
Cogent business & management
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Marketing intelligence & planning
34
Journal of service research
33
The TQM journal : the international review of organizational improvement
30
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
29
International journal of electronic customer relationship management : IJECRM
29
International journal of electronic marketing and retailing : IJEMR
28
International journal of quality and service sciences
28
Journal of retailing
28
The journal of business & industrial marketing
28
The international journal of bank marketing : IJBM
27
Journal of marketing
26
Psychology & marketing
26
International journal of services and operations management
25
Journal of marketing management : MM
25
International journal of retail & distribution management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Managing service quality : MSQ ; an international journal
24
Total quality management & business excellence
24
more ...
less ...
Source
All
ECONIS (ZBW)
24
Showing
1
-
10
of
24
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Bridging and transcending co-creation and engagement
Conduit, Jodie
(
ed.
);
Chen, Tom
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011730587
Saved in:
2
Guest editorial: Transcending and bridging co-creation and engagement : conceptual and empirical insights
Conduit, Jodie
;
Chen, Tom
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 714-720
Persistent link: https://www.econbiz.de/10011730593
Saved in:
3
Engagement platforms in the sharing economy : conceptual foundations and research directions
Breidbach, Christoph F.
;
Brodie, Roderick J.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 761-777
Persistent link: https://www.econbiz.de/10011730623
Saved in:
4
Customer engagement with a service provider and context : an empirical examination
Sim, Max
;
Plewa, Carolin
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 854-876
Persistent link: https://www.econbiz.de/10011730643
Saved in:
5
Using social media posts as resources for engaging in value co-creation : the case for social media-based cause brand communities
Sorensen, Anne
;
Andrews, Lynda
;
Drennan, Judy
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 898-922
Persistent link: https://www.econbiz.de/10011730676
Saved in:
6
Ethnic stereotyping in service provision : when do stereotypes affect the performance expectations and evaluation of ethnic service providers?
Gill, Tripat
;
Kim, Hae Joo
;
Ranaweera, Chatura
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 520-546
Persistent link: https://www.econbiz.de/10011707257
Saved in:
7
Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
8
Customer experience : a review and research agenda
Jain, Rajnish
;
Aagja, Jayesh
;
Bagdare, Shilpa
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 642-662
Persistent link: https://www.econbiz.de/10011707287
Saved in:
9
A4A relationships
Polese, Francesco
;
Pels, Jaqueline
;
Tronvoll, Bård
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
5
,
pp. 1040-1056
Persistent link: https://www.econbiz.de/10011797949
Saved in:
10
A critical incident technique investigation of customers’ waiting experiences in service encounters
Ramseook-Munhurrun, Prabha
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 246-272
Persistent link: https://www.econbiz.de/10011528280
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->