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~isPartOf:"Journal of strategic marketing"
~isPartOf:"The journal of services marketing"
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Search: subject:"Kundenmanagement"
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Subject
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Beziehungsmarketing
394
Relationship marketing
394
Consumer behaviour
181
Konsumentenverhalten
181
Customer satisfaction
147
Kundenzufriedenheit
147
Dienstleistungsqualität
122
Service quality
122
Customer integration
52
Kundenintegration
52
Customer service
42
Kundenservice
42
Lieferantenmanagement
40
Social Web
40
Social web
40
Supplier relationship management
40
Brand management
39
Markenführung
39
Dienstleistungssektor
36
Service industry
36
Betriebliche Wertschöpfung
34
Value creation
34
Confidence
29
Marketing management
29
Marketingmanagement
29
Vertrauen
29
Customer value
28
Kundenwert
28
Brand image
27
Einzelhandel
27
Markenimage
27
Retail trade
27
Dienstleistungsmarketing
26
Services marketing
26
USA
24
United States
24
Beschwerdemanagement
23
Complaint management
23
Customer experience
23
Emotion
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389
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394
Aufsatz in Zeitschrift
394
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3
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English
394
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Simkin, Lyndon
7
Klaus, Philipp
6
Mattila, Anna S.
6
Pervan, Simon J.
5
Roy, Sanjit
5
Dibb, Sally
4
Fernandes, Teresa
4
Harrigan, Paul
4
Japutra, Arnold
4
Johnson, Lester W.
4
Roy, Sanjit Kumar
4
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bove, Liliana L.
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Hollebeek, Linda D.
3
Holloway, Betsy Bugg
3
Ngo, Liem Viet
3
O'Cass, Aron
3
Thaichon, Park
3
Akaka, Melissa Archpru
2
Ashill, Nicholas
2
Balaji, M. S.
2
Bang, Nguyen
2
Banik, Shanta
2
Barnes, Donald C.
2
Basso, Kenny
2
Baumann, Chris
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Canhoto, Ana Isabel Domingos
2
Choi, Beom Joon
2
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Published in...
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Journal of strategic marketing
The journal of services marketing
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of business & industrial marketing
192
The service industries journal
185
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
Journal of retailing
103
Cogent business & management
102
Psychology & marketing
100
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
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ECONIS (ZBW)
394
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101
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110
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394
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101
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
102
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
103
Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry
Rizomyliotis, Ioannis
;
Poulis, Athanasios
;
Apostolos, …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012202791
Saved in:
104
Building consumer-brand relationships through brand experience and brand identification
Kumar, Vikas
;
Kaushik, Arun Kumar
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 39-59
Persistent link: https://www.econbiz.de/10012202793
Saved in:
105
Internet of things support for marketing activities
Taylor, Mark
;
Reilly, Denis
;
Wren, Chris
- In:
Journal of strategic marketing
28
(
2020
)
2
,
pp. 149-160
Persistent link: https://www.econbiz.de/10012202800
Saved in:
106
Impact of individual market orientation on selling and customer orientation
Baber, Ruturaj
;
Kaurav, Rahul Pratap Singh
;
Paul, Justin
- In:
Journal of strategic marketing
28
(
2020
)
4
,
pp. 288-303
Persistent link: https://www.econbiz.de/10012313902
Saved in:
107
Synchronizing relational benefits with customer commitment profiles
Fatima, Johra Kayeser
;
Di Mascio, Rita
- In:
Journal of strategic marketing
28
(
2020
)
4
,
pp. 366-378
Persistent link: https://www.econbiz.de/10012313907
Saved in:
108
Antecedents of value co-creation activities for online fashion brands
Thomas, Lauren Josie
;
Brooks, Simon
;
McGouran, Cathy
- In:
Journal of strategic marketing
28
(
2020
)
5
,
pp. 384-398
Persistent link: https://www.econbiz.de/10012313908
Saved in:
109
Examining antecedents of reconciliation following service failure and recovery
Radu, Alexandru
;
Surachartkumtonkun, Jiraporn
;
Weaven, Scott
- In:
Journal of strategic marketing
28
(
2020
)
5
,
pp. 417-433
Persistent link: https://www.econbiz.de/10012313910
Saved in:
110
The role of social media in the co-creation of value in relationship marketing : a multi-domain study
Abeza, Gashaw
;
O'Reilly, Norm
;
Finch, David J.
; …
- In:
Journal of strategic marketing
28
(
2020
)
6
,
pp. 472-493
Persistent link: https://www.econbiz.de/10012313915
Saved in:
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