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~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Dienstleistungsqualität"
~subject:"Supplier relationship management"
~subject:"Vertrauen"
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Dienstleistungsqualität
Supplier relationship management
Vertrauen
Beziehungsmarketing
164
Relationship marketing
164
Consumer behaviour
76
Konsumentenverhalten
76
Customer satisfaction
33
Kundenzufriedenheit
33
Lieferantenmanagement
24
Service quality
22
Salespeople
20
Verkaufspersonal
20
Customer value
17
Kundenwert
17
Marketing management
16
Marketingmanagement
16
Customer integration
13
Internet marketing
13
Kundenintegration
13
Online-Marketing
13
Social Web
13
Social web
13
Firm performance
12
USA
12
United States
12
Unternehmenserfolg
12
Brand management
11
Kundenbindungsprogramm
11
Loyalty program
11
Markenführung
11
Marketing theory
11
Marketingtheorie
11
Brand image
10
Customer engagement
10
Einzelhandel
10
Markenimage
10
Retail trade
10
B-to-B-Marketing
9
Business-to-business marketing
9
Dienstleistungssektor
9
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2
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Article
45
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45
Aufsatz in Zeitschrift
45
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English
45
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Scheer, Lisa K.
5
Beitelspacher, Lauren Skinner
2
Grewal, Dhruv
2
Grégoire, Yany
2
Kumar, V.
2
Miao, C. Fred
2
Palmatier, Robert W.
2
Rapp, Adam
2
Sesé, F. Javier
2
Voorhees, Clay M.
2
Allen, Alexis M.
1
Arnold, Todd J.
1
Aurier, Philippe
1
Baker, Julie
1
Baker, Thomas L.
1
Bansal, Harvir S.
1
Basuroy, Suman
1
Bauer, Carlos
1
Bell, Simon J.
1
Bhagwat, Yashoda
1
Bill, Fabian
1
Bilstein, Nicola
1
Bitner, Mary Jo
1
Bock, Dora E.
1
Bolton, Ruth N.
1
Borah, Sourav Bikash
1
Bornemann, Torsten
1
Brady, Michael K.
1
Brocato, E. Deanne
1
Chan, Kimmy Wa
1
Chatterjee, Sharmila C.
1
Chen, Rocky Peng
1
Chmielewski-Raimondo, Danielle A.
1
Crecelius, Andrew T.
1
Davis-Sramek, Beth
1
DeLeon, Anthony J.
1
Dong, Beibei
1
Droge, Cornelia
1
Du, Jiangang
1
Evans, Kenneth R.
1
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Journal of the Academy of Marketing Science
Industrial marketing management : the international journal for industrial and high-tech firms
233
Journal of retailing and consumer services
230
Journal of business research : JBR
209
International journal of hospitality management
133
The journal of business & industrial marketing
120
The journal of services marketing
116
The service industries journal
93
Journal of hospitality marketing & management
62
Services marketing quarterly
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of service research : JSR
56
International journal of contemporary hospitality management
54
Service business
51
Journal of strategic marketing
50
Journal of travel and tourism marketing
50
Journal of business-to-business marketing
44
Journal of service management
44
Cogent business & management
42
Asia Pacific journal of marketing and logistics
39
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
38
The international journal of bank marketing : IJBM
37
Journal of service research
36
Journal of marketing
35
SpringerLink / Bücher
35
Tourism management : research, policies, practice
34
The TQM journal : the international review of organizational improvement
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
32
Marketing intelligence & planning
32
International journal of electronic customer relationship management : IJECRM
30
Gabler Edition Wissenschaft
29
European journal of marketing : EJM
28
International journal of electronic marketing and retailing : IJEMR
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
Psychology & marketing
25
Total quality management & business excellence
25
International journal of production economics
24
Journal of air transport management
24
International journal of quality and service sciences
23
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ECONIS (ZBW)
45
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1
Trust in blockchain-enabled exchanges : duture directions in blockchain marketing
Teck Ming Tan
;
Saraniemi, Saila
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 914-939
Persistent link: https://www.econbiz.de/10014326666
Saved in:
2
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
Boundary spanner corruption : a potential dark side of multi-level trust in marketing relationships
Forkmann, Sebastian
;
Webb, Jonathan
;
Henneberg, Stephan
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 889-914
Persistent link: https://www.econbiz.de/10013389479
Saved in:
5
Not the relationship type? : loyalty propensity as a reason to maintain marketing relationships
Wolter, Jeremy S.
;
Bock, Dora E.
;
Hopkins, Christopher D.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 1052-1070
Persistent link: https://www.econbiz.de/10013390496
Saved in:
6
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
7
Buyer-supplier relationship dynamics : a systematic review
Shamsollahi, Ali
;
Chmielewski-Raimondo, Danielle A.
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 418-436
Persistent link: https://www.econbiz.de/10012434112
Saved in:
8
The interplay between business and personal trust on relationship performance in conditions of market turbulence
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1138-1155
Persistent link: https://www.econbiz.de/10012386878
Saved in:
9
Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
Saved in:
10
Salesperson social media use in business-to-business relationships : an empirical test of an integrative framework linking antecedents and consequences
Bill, Fabian
;
Feurer, Sven
;
Klarmann, Martin
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
4
,
pp. 734-752
Persistent link: https://www.econbiz.de/10012293330
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