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~isPartOf:"Journal of the Academy of Marketing Science"
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Dienstleistungsmarketing
21
Services marketing
21
Service-Dominant Logic
9
Service-dominant logic
9
Beziehungsmarketing
6
Relationship marketing
6
Auftragsfertigung
5
Make-to-order
5
Customer satisfaction
4
Kundenzufriedenheit
4
Marketing theory
4
Marketingtheorie
4
Consumer behaviour
3
Dienstleistungssektor
3
Konsumentenverhalten
3
Service industry
3
Customer value
2
Innovation management
2
Innovationsmanagement
2
Kundenwert
2
Resource-based view
2
Ressourcenorientierter Ansatz
2
Adaptive personalization
1
Auslandsverlagerung
1
Automated technology
1
Automation
1
Automatisierung
1
Beschwerdemanagement
1
Bibliometrics
1
Bibliometrie
1
Business network
1
Cognition
1
Cognitive technology
1
Competitive advantage
1
Complaint management
1
Customer engagement
1
Customer inoculation
1
Customer integration
1
Customer relationships
1
Developed markets
1
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Undetermined
2
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Article
20
Book / Working Paper
1
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21
Aufsatz in Zeitschrift
21
Collection of articles of several authors
1
Sammelwerk
1
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English
21
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Lusch, Robert F.
4
Vargo, Stephen L.
3
Michel, Stefan
2
Abela, Andrew V.
1
Antioco, Michael
1
Arnould, Eric J.
1
Bagozzi, Richard P.
1
Ballantyne, David
1
Bell, Martin L.
1
Brown, Stephen Walter
1
Dalla Pozza, Ilaria
1
Dong, Beibei
1
Etgar, Michael
1
Evans, Kenneth R.
1
Frow, Pennie
1
Gallan, Andrew S.
1
Gummesson, Evert
1
Gupta, Shaphali
1
Huang, Ming-Hui
1
Hunt, Shelby D.
1
Kumar, V.
1
Lindgreen, Adam
1
Madhavaram, Sreedhar
1
Maglio, Paul P.
1
Magnini, Vincent P.
1
Mikolon, Sven
1
Moenaert, Rudy K.
1
Murphy, Patrick E.
1
Payne, Adrian E.
1
Quaiser, Benjamin
1
Rajan, Bharath
1
Rust, Roland T.
1
Spohrer, Jim
1
Storbacka, Kaj
1
Thelen, Shawn T.
1
Troye, Sigurd V.
1
Varey, Richard J.
1
Wetzels, Martin G. M.
1
Wieseke, Jan
1
Xie, Chunyan
1
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Journal of the Academy of Marketing Science
The journal of services marketing
50
SpringerLink / Bücher
40
Services marketing quarterly
31
European journal of marketing : EJM
20
Journal of service research : JSR
20
Fokus Dienstleistungsmarketing
19
Journal of service management
19
Industrial marketing management : the international journal for industrial and high-tech firms
17
Dienstleistungsmarken : Forum Dienstleistungsmanagement
16
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
15
Innovations in services marketing and management : strategies for emerging economies
15
Journal of retailing and consumer services
15
Springer eBook Collection / Business and Economics
15
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
14
Journal of business research : JBR
12
The service industries journal
12
Gabler Edition Wissenschaft
11
International journal of contemporary hospitality management
11
International journal of hospitality management
11
Managing service quality : MSQ ; an international journal
11
Neue Herausforderungen an das Dienstleistungsmarketing
11
Health marketing quarterly
9
Marketing theory
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Jahrbuch der Absatz- und Verbrauchsforschung
8
Services marketing cases in emerging markets : an asian perspective
8
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
7
Die Betriebswirtschaft : DBW
7
Global cases on hospitality industry
7
Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
7
International journal of quality and service sciences
7
Journal of hospitality marketing & management
7
Journal of travel and tourism marketing
7
Kundenbeziehungen im Dienstleistungsbereich
7
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
7
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
6
Advances in services marketing
6
Dienstleistungsmarketing, Kommunikationspolitik und Tourismus
6
Europäische Hochschulschriften / 5
6
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ECONIS (ZBW)
21
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1
Customer engagement in service
Kumar, V.
;
Rajan, Bharath
;
Gupta, Shaphali
;
Dalla …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
1
,
pp. 138-160
Persistent link: https://www.econbiz.de/10011996790
Saved in:
2
Technology-driven service strategy
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 906-924
Persistent link: https://www.econbiz.de/10011779545
Saved in:
3
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
4
An examination of consumer sentiment toward offshored services
Thelen, Shawn T.
;
Yoo, Boonghee
;
Magnini, Vincent P.
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
2
,
pp. 270-289
Persistent link: https://www.econbiz.de/10009124108
Saved in:
5
Service-dominant logic : continuing the evolution
Vargo, Stephen L.
;
Lusch, Robert F.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10003679216
Saved in:
6
The service-dominant logic and the future of marketing
Ballantyne, David
;
Varey, Richard J.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 11-14
Persistent link: https://www.econbiz.de/10003679855
Saved in:
7
Extending the service-dominant logic : from customer centricity to balanced centricity
Gummesson, Evert
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 15-17
Persistent link: https://www.econbiz.de/10003679860
Saved in:
8
Fundamentals of service science
Maglio, Paul P.
;
Spohrer, Jim
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 18-20
Persistent link: https://www.econbiz.de/10003679861
Saved in:
9
Service-dominant logic and resource theory
Arnould, Eric J.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 21-24
Persistent link: https://www.econbiz.de/10003679864
Saved in:
10
Why "service"?
Vargo, Stephen L.
;
Lusch, Robert F.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 25-38
Persistent link: https://www.econbiz.de/10003679866
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