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~isPartOf:"Journal of the Operational Research Society : OR"
~isPartOf:"Public management review"
~subject:"Beziehungsmarketing"
~subject:"Patienten"
~subject:"United Kingdom"
~type:"article"
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Search: subject_exact:"Mystery shopping"
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Beziehungsmarketing
Patienten
United Kingdom
Dienstleistungsqualität
54
Service quality
54
Public services
29
Öffentliche Dienstleistung
29
Gesundheitsversorgung
12
Health care
12
Betriebliche Wertschöpfung
8
Customer satisfaction
8
Gesundheitswesen
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Health care system
8
Kundenzufriedenheit
8
Value creation
8
Customer integration
7
Dienstleistung
7
Kundenintegration
7
Services
7
Hospital
6
Krankenhaus
6
Großbritannien
5
Performance measurement
5
Performance-Messung
5
Public administration
5
Service-Dominant Logic
5
Service-dominant logic
5
value co-creation
5
Öffentliche Verwaltung
5
Contract
4
Dienstleistungsinnovation
4
Patients
4
Relationship marketing
4
Service innovation
4
Vertrag
4
quality
4
Altenhilfe
3
Consumer behaviour
3
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3
Dienstleistungsmarketing
3
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12
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English
12
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Bartram, Timothy
1
Casimir, Gian
1
Chaojie Liu
1
Checkland, Kath
1
Chung, Kwanghun
1
Daunt, Kate L.
1
Eborall, Helen
1
Günal, M. M.
1
Hardyman, Wendy
1
Hertz, Alain
1
Howard, Susan J.
1
Jackson, Michael C.
1
Johnston, N.
1
Jung, Tobias
1
Kislov, Roman
1
Kitchener, Martin
1
Lahrichi, N.
1
Leggat, Sandra G.
1
Liao, Z.
1
Lips, A. Miriam B.
1
Martin, Graham
1
Min, Daiki
1
Newsome, I. M.
1
Onggo, S.
1
Organ, Joe
1
Pidd, Michael
1
Seddon, J.
1
Sutton, Elizabeth
1
Taylor, John A.
1
Wilson, Paul M.
1
Wong, W. K.
1
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Journal of the Operational Research Society : OR
Public management review
Journal of retailing and consumer services
182
International journal of hospitality management
123
Journal of business research : JBR
108
The journal of services marketing
98
The service industries journal
87
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
Journal of hospitality marketing & management
55
Services marketing quarterly
55
Journal of service research : JSR
48
International journal of contemporary hospitality management
47
Journal of travel and tourism marketing
47
Service business
44
The TQM journal : the international review of organizational improvement
44
Journal of service management
38
Health care management review : HCM review
34
Cogent business & management
31
Tourism management : research, policies, practice
31
International journal of quality and service sciences
29
Journal of strategic marketing
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
The international journal of bank marketing : IJBM
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of health organization and management
25
Journal of service research
25
Total quality management & business excellence
24
Asia Pacific journal of marketing and logistics
23
International journal of productivity and quality management : IJPQM
23
International journal of services and operations management
23
Managing service quality : MSQ ; an international journal
23
Quality management journal : QMJ
23
International journal of quality & reliability management
22
Journal of the Academy of Marketing Science
22
Health marketing quarterly
21
Journal of air transport management
21
Marketing intelligence & planning
20
International journal of services, economics and management
19
Psychology & marketing
19
International journal of electronic customer relationship management : IJECRM
18
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
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ECONIS (ZBW)
12
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1
"Real-world" priority setting for service improvement in English primary care : a decentred approach
Kislov, Roman
;
Checkland, Kath
;
Wilson, Paul M.
; …
- In:
Public management review
25
(
2023
)
1
,
pp. 150-174
Persistent link: https://www.econbiz.de/10013548256
Saved in:
2
The link between participation in management decision-making and quality of patient care as perceived by Chinese doctors
Chaojie Liu
;
Bartram, Timothy
;
Casimir, Gian
;
Leggat, …
- In:
Public management review
17
(
2015
)
10
,
pp. 1425-1443
Persistent link: https://www.econbiz.de/10011441118
Saved in:
3
Value co-creation through patient engagement in health care : a micro-level approach and research agenda
Hardyman, Wendy
;
Daunt, Kate L.
;
Kitchener, Martin
- In:
Public management review
17
(
2015
)
1
,
pp. 90-107
Persistent link: https://www.econbiz.de/10010504073
Saved in:
4
Patient involvement in patient safety : current experiences, insights from the wider literature, promising opportunities?
Sutton, Elizabeth
;
Eborall, Helen
;
Martin, Graham
- In:
Public management review
17
(
2015
)
1
,
pp. 73-89
Persistent link: https://www.econbiz.de/10010504079
Saved in:
5
Staffing a service system with appointment-based customer arrivals
Chung, Kwanghun
;
Min, Daiki
- In:
Journal of the Operational Research Society : OR
65
(
2014
)
10
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10010416652
Saved in:
6
Review essay: Citizens, co-producers, customers, clients, captives? : a critical review of consumerism and public services
Jung, Tobias
- In:
Public management review
12
(
2010
)
3
,
pp. 439-446
Persistent link: https://www.econbiz.de/10009516990
Saved in:
7
A patient assignment algorithm for home care services
Hertz, Alain
;
Lahrichi, N.
- In:
Journal of the Operational Research Society : OR
60
(
2009
)
4
,
pp. 481-495
Persistent link: https://www.econbiz.de/10003870494
Saved in:
8
Managing citizen identity information in e-government service relationships in the UK : the emergence of a surveillance state or a service state?
Lips, A. Miriam B.
;
Taylor, John A.
;
Organ, Joe
- In:
Public management review
11
(
2009
)
6
,
pp. 833-856
Persistent link: https://www.econbiz.de/10009534619
Saved in:
9
Using system dynamics to model the impact of policing activity on performance
Newsome, I. M.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
2
,
pp. 164-170
Persistent link: https://www.econbiz.de/10003698771
Saved in:
10
Improving police control rooms using simulation
Günal, M. M.
;
Onggo, S.
;
Pidd, Michael
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
2
,
pp. 171-181
Persistent link: https://www.econbiz.de/10003698772
Saved in:
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