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~isPartOf:"Journal of the Operational Research Society : OR"
~isPartOf:"Public management review"
~subject:"Beziehungsmarketing"
~subject:"Patienten"
~type:"article"
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Beziehungsmarketing
Patienten
Dienstleistungsqualität
57
Service quality
57
Public services
32
Öffentliche Dienstleistung
32
Gesundheitsversorgung
12
Health care
12
Betriebliche Wertschöpfung
9
Gesundheitswesen
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Value creation
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Großbritannien
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Performance measurement
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Performance-Messung
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Service-Dominant Logic
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United Kingdom
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value co-creation
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Local government
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Neues Steuerungsmodell
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Bartram, Timothy
1
Casimir, Gian
1
Chaojie Liu
1
Chung, Kwanghun
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Daunt, Kate L.
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Eborall, Helen
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Hardyman, Wendy
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Hertz, Alain
1
Jung, Tobias
1
Kitchener, Martin
1
Lahrichi, N.
1
Leggat, Sandra G.
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Liao, Z.
1
Martin, Graham
1
Min, Daiki
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Journal of the Operational Research Society : OR
Public management review
Journal of retailing and consumer services
182
International journal of hospitality management
122
Journal of business research : JBR
111
The journal of services marketing
96
The service industries journal
79
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of hospitality marketing & management
54
Services marketing quarterly
53
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
45
Service business
44
The TQM journal : the international review of organizational improvement
44
Journal of service management
37
Cogent business & management
33
Health care management review : HCM review
33
Tourism management : research, policies, practice
32
Journal of service research
31
International journal of quality and service sciences
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
Total quality management & business excellence
25
Quality management journal : QMJ
24
Asia Pacific journal of marketing and logistics
23
International journal of productivity and quality management : IJPQM
23
International journal of services and operations management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
International journal of quality & reliability management
21
Journal of air transport management
21
Journal of health organization and management
21
Health marketing quarterly
20
Marketing intelligence & planning
20
International journal of services, economics and management
19
Journal of service theory and practice
19
Psychology & marketing
19
International journal of electronic customer relationship management : IJECRM
18
Journal of marketing
17
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1
The link between participation in management decision-making and quality of patient care as perceived by Chinese doctors
Chaojie Liu
;
Bartram, Timothy
;
Casimir, Gian
;
Leggat, …
- In:
Public management review
17
(
2015
)
10
,
pp. 1425-1443
Persistent link: https://www.econbiz.de/10011441118
Saved in:
2
Value co-creation through patient engagement in health care : a micro-level approach and research agenda
Hardyman, Wendy
;
Daunt, Kate L.
;
Kitchener, Martin
- In:
Public management review
17
(
2015
)
1
,
pp. 90-107
Persistent link: https://www.econbiz.de/10010504073
Saved in:
3
Patient involvement in patient safety : current experiences, insights from the wider literature, promising opportunities?
Sutton, Elizabeth
;
Eborall, Helen
;
Martin, Graham
- In:
Public management review
17
(
2015
)
1
,
pp. 73-89
Persistent link: https://www.econbiz.de/10010504079
Saved in:
4
Staffing a service system with appointment-based customer arrivals
Chung, Kwanghun
;
Min, Daiki
- In:
Journal of the Operational Research Society : OR
65
(
2014
)
10
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10010416652
Saved in:
5
Review essay: Citizens, co-producers, customers, clients, captives? : a critical review of consumerism and public services
Jung, Tobias
- In:
Public management review
12
(
2010
)
3
,
pp. 439-446
Persistent link: https://www.econbiz.de/10009516990
Saved in:
6
A patient assignment algorithm for home care services
Hertz, Alain
;
Lahrichi, N.
- In:
Journal of the Operational Research Society : OR
60
(
2009
)
4
,
pp. 481-495
Persistent link: https://www.econbiz.de/10003870494
Saved in:
7
The determinants of customer interactions with internet-enabled e-banking services
Liao, Z.
;
Wong, W. K.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
9
,
pp. 1201-1210
Persistent link: https://www.econbiz.de/10003780158
Saved in:
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