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~isPartOf:"Managing consumer services : factory or theater?"
~isPartOf:"The journal of services marketing"
~subject:"Relationship marketing"
~subject:"Services"
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Relationship marketing
Services
Dienstleistungsmarketing
55
Services marketing
55
Beziehungsmarketing
28
Consumer behaviour
12
Konsumentenverhalten
12
Customer integration
10
Kundenintegration
10
Service quality
10
Customer satisfaction
9
Dienstleistung
9
Dienstleistungsqualität
9
Kundenzufriedenheit
9
Service-Dominant Logic
8
Service-dominant logic
8
USA
8
United States
8
Dienstleistungssektor
7
Service industry
7
Betriebliche Wertschöpfung
5
Bibliometrics
5
Bibliometrie
5
Dienstleistungsmanagement
5
Service management
5
Value creation
5
Emotion
4
Lieferantenmanagement
4
Supplier relationship management
4
Well-being
4
B-to-B-Marketing
3
Beschwerdemanagement
3
Brand management
3
Business-to-business marketing
3
Complaint management
3
Confidence
3
Markenführung
3
Service marketing
3
Transformative
3
Vertrauen
3
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10
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31
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27
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27
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4
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4
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1
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31
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Hansen, John D.
2
Harris, Lloyd C.
2
Holloway, Betsy Bugg
2
Jones, Tim
2
Taylor, Shirley F.
2
Akaka, Melissa Archpru
1
Baglieri, Enzo
1
Baron, Steve
1
Barrios, Andrés
1
Basso, Kenny
1
Beatty, Sharon E.
1
Beetles, Andrea C.
1
Benoit, Sabine
1
Blocker, Christopher
1
Blocker, Christopher P.
1
Bruce, Helen L.
1
Camacho, Sonia
1
Carù, Antonella
1
Cova, Bernard
1
Dagger, Tracey S.
1
Daunt, Kate L.
1
Davey, Janet
1
Deitz, George D.
1
Edvardsson, Bo
1
Estrada-Mejia, Catalina
1
Fabrigar, Leandre R.
1
FitzPatrick, Mary
1
Fox, Gavin L.
1
Fraering, Martin
1
Furrer, Olivier
1
Groth, Markus
1
Grönroos, Christian
1
Gummerus, Johanna
1
Klaus, Philipp
1
Koku, Paul Sergius
1
Koskull, Catharina von
1
Kowalkowski, Christian
1
Krolikowska, Ewa
1
La Rocca, Antonella
1
Lacey, Russell
1
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Managing consumer services : factory or theater?
The journal of services marketing
Journal of retailing and consumer services
12
Journal of service research : JSR
11
Services marketing quarterly
11
Journal of service management
9
SpringerLink / Bücher
9
European journal of marketing : EJM
8
Journal of business research : JBR
7
Kundenbeziehungen im Dienstleistungsbereich
7
The service industries journal
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of contemporary hospitality management
6
Journal of the Academy of Marketing Science
6
Basler Schriften zum Marketing
5
Journal of service research
5
Dienstleistungsmarken : Forum Dienstleistungsmanagement
4
European journal of marketing
4
International journal of quality and service sciences
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Marketing theory
4
Springer eBook Collection / Business and Economics
4
The international journal of bank marketing : IJBM
4
The journal of business & industrial marketing
4
Aktuelle Entwicklungen im Dienstleistungsmarketing
3
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
3
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
3
Fokus Dienstleistungsmarketing
3
Gabler Edition Wissenschaft
3
International journal of services and operations management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of strategic marketing
3
Journal of travel and tourism marketing
3
Management im Gesundheitswesen : das Lehrbuch für Studium und Praxis
3
Neue Herausforderungen an das Dienstleistungsmarketing
3
Tourism management : research, policies, practice
3
A Research Agenda for Service Marketing
2
Advances in services marketing
2
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ECONIS (ZBW)
31
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31
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1
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
2
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
3
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
4
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
5
Guest editorial: relationship marketing : past, present and future
Gummerus, Johanna
;
Koskull, Catharina von
;
Kowalkowski, …
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 1-5
Persistent link: https://www.econbiz.de/10011615567
Saved in:
6
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
7
The mediating effects of customers' intimacy perceptions on the trust-commitment relationship
Ponder, Nicole
;
Holloway, Betsy Bugg
;
Hansen, John D.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 75-87
Persistent link: https://www.econbiz.de/10011445670
Saved in:
8
Fresh thinking in
services
marketing
: contemporary, cutting-edge and creative thoughts
Russell-Bennett, Rebekah
;
Baron, Steve
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 421-424
Persistent link: https://www.econbiz.de/10011418232
Saved in:
9
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
10
Relationality in the service logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
Saved in:
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