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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Dienstleistungsqualität"
~subject:"Markenartikel"
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Dienstleistungsqualität
Markenartikel
Beziehungsmarketing
131
Relationship marketing
131
Service quality
77
Customer satisfaction
69
Kundenzufriedenheit
69
Consumer behaviour
45
Konsumentenverhalten
45
Quality management
29
Qualitätsmanagement
29
Taiwan
17
Customer service
15
Kundenservice
15
customer satisfaction
12
Dienstleistungssektor
11
Service industry
11
service quality
11
Beschwerdemanagement
9
Complaint management
9
Customer value
9
Kundenwert
9
Product quality
9
Produktqualität
9
Betriebliche Wertschöpfung
7
Value creation
7
customer loyalty
7
satisfaction
7
Customer integration
6
E-commerce
6
Electronic Commerce
6
Kundenintegration
6
Structural equation model
6
Strukturgleichungsmodell
6
loyalty
6
Brand image
5
Confidence
5
Einzelhandel
5
Electronic Banking
5
Electronic banking
5
Learning organization
5
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21
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Article
75
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3
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78
Aufsatz in Zeitschrift
78
Collection of articles of several authors
3
Conference paper
3
Konferenzbeitrag
3
Sammelwerk
3
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2
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English
78
Author
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Marimon, Frederic
4
Casadesús, Martí
3
Petnji Yaya, Luc Honore
3
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Enquist, Bo
2
Larivière, Bart
2
Shahin, Arash
2
Van Vaerenbergh, Yves
2
Abdullateef, Aliyu Olayemi
1
Al-dweeri, Rami M. O. O.
1
Alonso-Almeida, M. Mar
1
Amorim, Marlene
1
Ažman, Slavko
1
Bahar, Reyhan
1
Barlas, Achilleas
1
Bartl, Christopher
1
Başgöze, Pınar
1
Bernardo, Merce
1
Boakye, Kwabena G.
1
Bravi, Laura
1
Bäckström, Ingela
1
Cassia, Fabio
1
Chahal, Hardeep
1
Chai, Kai-hin
1
Chang, Peng-Chan
1
Chang, Shao-chi
1
Chang, Sue-Ting
1
Chang, Tsang-Chuan
1
Chen, Chih Ta
1
Chen, Ching-fu
1
Chen, Hsin-i
1
Chen, Hui-ju
1
Chen, Ja-Shen
1
Chen, Kuen-Suan
1
Chen, Martin
1
Chen, Mu-Chen
1
Chen, Po-tsang
1
Chen, Wen-ying
1
Cheng, Lai-yu
1
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Managing service quality : MSQ ; an international journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
233
Journal of business research : JBR
174
International journal of hospitality management
127
The journal of services marketing
97
The service industries journal
77
The journal of product & brand management
69
The journal of brand management : an international journal
67
Journal of hospitality marketing & management
61
International journal of contemporary hospitality management
56
Services marketing quarterly
53
Journal of service research : JSR
47
Journal of travel and tourism marketing
46
Cogent business & management
44
Journal of service management
44
Service business
42
Journal of strategic marketing
40
Marketing intelligence & planning
38
Asia Pacific journal of marketing and logistics
36
Psychology & marketing
36
Industrial marketing management : the international journal for industrial and high-tech firms
35
The TQM journal : the international review of organizational improvement
33
Tourism management : research, policies, practice
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of service research
32
European journal of marketing : EJM
28
The international journal of bank marketing : IJBM
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
Journal of the Academy of Marketing Science
25
International journal of quality and service sciences
23
Journal of air transport management
23
Journal of marketing
22
International journal of services and operations management
21
Total quality management & business excellence
20
International journal of productivity and quality management : IJPQM
19
International journal of services, economics and management
19
Journal of Asian finance, economics and business : JAFEB
19
European journal of marketing
18
International journal of electronic customer relationship management : IJECRM
18
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ECONIS (ZBW)
78
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1
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
2
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
3
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
4
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
5
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
6
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
7
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
8
Strategic framework of fitness clubs based on quality dimensions : the blue ocean strategy approach
Vieira, Elsa Regina Monteiro
;
Ferreira, João J. M.
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1648-1667
Persistent link: https://www.econbiz.de/10011962118
Saved in:
9
An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan
Wang, Mei-ling
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1004-1021
Persistent link: https://www.econbiz.de/10009793765
Saved in:
10
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
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