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~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Arbeitszufriedenheit"
~subject:"Dienstleistungsqualität"
~subject:"Markenartikel"
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Search: subject_exact:"Customer relationship management"
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Arbeitszufriedenheit
Dienstleistungsqualität
Markenartikel
Beziehungsmarketing
45
Relationship marketing
45
Service quality
21
Customer satisfaction
17
Kundenzufriedenheit
17
Consumer behaviour
13
Konsumentenverhalten
13
Customer service
9
Kundenservice
9
Beschwerdemanagement
5
Complaint management
5
Dienstleistungssektor
4
Service industry
4
Taiwan
4
Customer integration
3
Customer value
3
Kundenintegration
3
Kundenwert
3
Quality management
3
Qualitätsmanagement
3
Service recovery
3
Australia
2
Australien
2
Bank
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Betriebliche Wertschöpfung
2
Dienstleistung
2
Dienstleistungsmanagement
2
Dienstleistungsmarketing
2
Digital platform
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Digitale Plattform
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Einzelhandel
2
Ethiopia
2
Finland
2
Finnland
2
Friseurhandwerk
2
Gastronomie
2
Gender
2
Geschlecht
2
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Article
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24
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24
Case study
1
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English
24
Author
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Larivière, Bart
2
Van Vaerenbergh, Yves
2
Anaza, Nwamaka A.
1
Barlas, Achilleas
1
Bartl, Christopher
1
Chahal, Hardeep
1
Chai, Kai-hin
1
Chang, Shao-chi
1
Chen, Martin
1
Chen, Wen-ying
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Dagger, Tracey S.
1
David, Meredith E.
1
De Keyser, Arne
1
Enquist, Bo
1
Fang, Shih Chieh
1
Fang, Shyh-Rong
1
Ganguli, Shirshendu
1
Gebauer, Heiko
1
Giese, Andreas
1
Gouthier, Matthias
1
Ha, Hong Youl
1
Hensley, Rhonda L.
1
Hsieh, Jung-kuei
1
Hsieh, Yi-ching
1
Hsu, Li-chun
1
Huang, Chao-Chin
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Huang, Shyh-ming
1
Johnson, Mikael
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Kong, Xiangyu
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Ku, Hsuan-hsuan
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Kuo, Chien-chih
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Laine, Teemu
1
Li, Zhao
1
Lin, Jiun-sheng Chris
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Ng, Sandy
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Pant, Anurag
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Published in...
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Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
237
Journal of business research : JBR
180
International journal of hospitality management
135
The journal of services marketing
105
The service industries journal
82
The journal of product & brand management
69
The journal of brand management : an international journal
67
Journal of hospitality marketing & management
64
International journal of contemporary hospitality management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Services marketing quarterly
54
Journal of travel and tourism marketing
49
Journal of service research : JSR
48
Cogent business & management
45
Journal of service management
44
Journal of strategic marketing
44
Service business
43
Industrial marketing management : the international journal for industrial and high-tech firms
39
Marketing intelligence & planning
38
Asia Pacific journal of marketing and logistics
36
Psychology & marketing
36
Tourism management : research, policies, practice
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Journal of service research
33
The TQM journal : the international review of organizational improvement
33
European journal of marketing : EJM
30
The international journal of bank marketing : IJBM
29
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
Journal of the Academy of Marketing Science
25
Journal of air transport management
24
International journal of quality and service sciences
23
Journal of marketing
23
The journal of business & industrial marketing
23
International journal of services and operations management
21
International journal of productivity and quality management : IJPQM
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of retailing
20
Total quality management & business excellence
20
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ECONIS (ZBW)
24
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1
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
2
Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
3
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
4
The impact of relational bonds on brand loyalty : the mediating effect of brand relationship quality
Huang, Chao-Chin
;
Fang, Shih Chieh
;
Huang, Shyh-ming
; …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 184-204
Persistent link: https://www.econbiz.de/10010253986
Saved in:
5
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
6
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
7
Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service
Ku, Hsuan-hsuan
;
Kuo, Chien-chih
;
Chen, Martin
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 437-452
Persistent link: https://www.econbiz.de/10009792529
Saved in:
8
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
9
Investigating effects of relationship marketing types in life insurers in Taiwan
Yu, Tsu-wei
;
Tung, Feng-cheng
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 111-130
Persistent link: https://www.econbiz.de/10009728571
Saved in:
10
Developing our understanding of patronizing frontline employees
Anaza, Nwamaka A.
;
Rutherford, Brian N.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
4
,
pp. 340-358
Persistent link: https://www.econbiz.de/10009581806
Saved in:
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