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~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Dienstleistungsmanagement"
~subject:"Dienstleistungsqualität"
~subject:"Markenartikel"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsmanagement
Dienstleistungsqualität
Markenartikel
Beziehungsmarketing
45
Relationship marketing
45
Service quality
21
Customer satisfaction
17
Kundenzufriedenheit
17
Consumer behaviour
13
Konsumentenverhalten
13
Customer service
9
Kundenservice
9
Beschwerdemanagement
5
Complaint management
5
Dienstleistungssektor
4
Service industry
4
Taiwan
4
Customer integration
3
Customer value
3
Kundenintegration
3
Kundenwert
3
Quality management
3
Qualitätsmanagement
3
Service recovery
3
Arbeitszufriedenheit
2
Australia
2
Australien
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Bank
2
Betriebliche Wertschöpfung
2
Dienstleistung
2
Dienstleistungsmarketing
2
Digital platform
2
Digitale Plattform
2
Einzelhandel
2
Ethiopia
2
Finland
2
Finnland
2
Friseurhandwerk
2
Gastronomie
2
Gender
2
Geschlecht
2
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Article
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23
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23
Case study
1
Fallstudie
1
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English
23
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Larivière, Bart
2
Van Vaerenbergh, Yves
2
Barlas, Achilleas
1
Bartl, Christopher
1
Chahal, Hardeep
1
Chai, Kai-hin
1
Chang, Shao-chi
1
Chen, Martin
1
Chen, Wen-ying
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Dagger, Tracey S.
1
Dalin, Rolf
1
David, Meredith E.
1
De Keyser, Arne
1
Enquist, Bo
1
Fang, Shih Chieh
1
Fang, Shyh-Rong
1
Ganguli, Shirshendu
1
Gebauer, Heiko
1
Giese, Andreas
1
Gouthier, Matthias
1
Hensley, Rhonda L.
1
Hsieh, Jung-kuei
1
Hsieh, Yi-ching
1
Hsu, Li-chun
1
Huang, Chao-Chin
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Huang, Shyh-ming
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Johnson, Mikael
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Johnston, Robert
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Kong, Xiangyu
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Koustelios, Athanasios
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Kuo, Chien-chih
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Laine, Teemu
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Li, Zhao
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Lin, Jiun-sheng Chris
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Ng, Sandy
1
Pant, Anurag
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Paranko, Jari
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Published in...
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Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
233
Journal of business research : JBR
176
International journal of hospitality management
127
The journal of services marketing
100
The service industries journal
77
The journal of product & brand management
69
The journal of brand management : an international journal
67
Journal of hospitality marketing & management
62
International journal of contemporary hospitality management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Services marketing quarterly
54
Journal of service management
49
Journal of service research : JSR
48
Journal of travel and tourism marketing
46
Cogent business & management
44
Service business
43
Journal of strategic marketing
40
Marketing intelligence & planning
38
Asia Pacific journal of marketing and logistics
36
Psychology & marketing
36
Tourism management : research, policies, practice
36
Industrial marketing management : the international journal for industrial and high-tech firms
35
The TQM journal : the international review of organizational improvement
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of service research
32
European journal of marketing : EJM
28
The international journal of bank marketing : IJBM
28
Journal of the Academy of Marketing Science
26
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
International journal of quality and service sciences
24
Journal of air transport management
23
Journal of marketing
23
SpringerLink / Bücher
22
International journal of services and operations management
21
Total quality management & business excellence
20
International journal of productivity and quality management : IJPQM
19
International journal of services, economics and management
19
Journal of Asian finance, economics and business : JAFEB
19
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
19
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ECONIS (ZBW)
23
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1
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
2
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
3
The impact of relational bonds on brand loyalty : the mediating effect of brand relationship quality
Huang, Chao-Chin
;
Fang, Shih Chieh
;
Huang, Shyh-ming
; …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 184-204
Persistent link: https://www.econbiz.de/10010253986
Saved in:
4
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
5
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
6
Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service
Ku, Hsuan-hsuan
;
Kuo, Chien-chih
;
Chen, Martin
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 437-452
Persistent link: https://www.econbiz.de/10009792529
Saved in:
7
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
8
Investigating effects of relationship marketing types in life insurers in Taiwan
Yu, Tsu-wei
;
Tung, Feng-cheng
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 111-130
Persistent link: https://www.econbiz.de/10009728571
Saved in:
9
All for one but does one strategy work for all? : building consumer loyalty in multi-channel distribution
Hsieh, Yi-ching
;
Roan, Jinshyang
;
Pant, Anurag
;
Hsieh, …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
3
,
pp. 310-335
Persistent link: https://www.econbiz.de/10009562200
Saved in:
10
Service excellence models : a critical discussion and comparison
Gouthier, Matthias
;
Giese, Andreas
;
Bartl, Christopher
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 447-464
Persistent link: https://www.econbiz.de/10009681575
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