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~isPartOf:"Marketing intelligence & planning"
~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"zho"
~person:"Huang, Yu-Shan"
~person:"Sharma, Piyush"
~subject:"Consumer behaviour"
~subject:"Hong Kong"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Consumer behaviour
Hong Kong
Unternehmensdienstleistung
Konsumentenverhalten
14
Dienstleistungsqualität
10
Service quality
10
Customer satisfaction
8
Kundenzufriedenheit
8
Cross-cultural management
4
Interkulturelles Management
4
Cross-cultural competence
3
Cultural identity
3
Hongkong
3
Intercultural service encounters
3
Interkulturelle Kompetenz
3
Kulturelle Identität
3
Personal cultural orientations
3
Product counterfeiting
3
Produktpiraterie
3
Auslandsverlagerung
2
Beziehungsmarketing
2
Business services
2
Call centre
2
Callcenter
2
Competence
2
Corporate culture
2
Counterfeit proneness
2
Cross-cultural relations
2
Customer service
2
Dienstleistung
2
Einzelhandel
2
Ethics
2
Ethik
2
Interaction comfort
2
Interkulturelle Beziehungen
2
Kompetenz
2
Kundenservice
2
Lieferantenmanagement
2
Offshoring
2
Relationship marketing
2
Retail trade
2
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16
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Article in journal
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16
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English
Chinese
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Huang, Yu-Shan
Sharma, Piyush
Phau, Ian
9
Mattila, Anna S.
8
Hollebeek, Linda D.
7
Arli, Denni
5
Bang, Nguyen
5
Klaus, Philipp
5
Chan, Ricky Y. K.
4
Das, Gopal
4
Daunt, Kate L.
4
Harris, Lloyd C.
4
Leckie, Civilai
4
Rosenbaum, Mark
4
Casidy, Riza
3
Cheah, Isaac
3
Edvardsson, Bo
3
Gilboa, Shaked
3
Khare, Arpita
3
Kumar, Prashant
3
Luk, Sherriff T. K.
3
Neale, Larry
3
O'Cass, Aron
3
Poddar, Amit
3
Roy, Rajat
3
Seger-Guttmann, Tali
3
Shimul, Anwar Sadat
3
Sivakumaran, Bharadhwaj
3
Vilnai-Yavetz, Iris
3
Wang, Bo
3
Wong, IpKin Anthony
3
Alkire, Linda
2
Bapat, Dhananjay
2
Basso, Kenny
2
Beatson, Amanda
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Brennan, Ross
2
Bruce, Helen L.
2
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Marketing intelligence & planning
The journal of services marketing
Journal of business research : JBR
7
European journal of marketing : EJM
4
Journal of retailing and consumer services
4
Journal of international consumer marketing
3
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of marketing management : MM
2
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of business ethics : JBE
1
Journal of euromarketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of the Academy of Marketing Science
1
Psychology & marketing
1
The journal of product & brand management
1
The service industries journal
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ECONIS (ZBW)
16
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10
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16
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date (oldest first)
1
Cultural differences in deliberate counterfeit purchase behavior
Sharma, Piyush
;
Chan, Ricky Y. K.
;
St. Davčik, Nebojša
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 121-137
Persistent link: https://www.econbiz.de/10013172901
Saved in:
2
Necessary evil : a strategy to manage dysfunctional customer behavior
Huang, Yu-Shan
;
Fang, Xiang
;
Liu, Ruping
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 741-753
Persistent link: https://www.econbiz.de/10013407597
Saved in:
3
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
4
Threat, efficacy and message framing in consumer healthcare
Nandakumar, Nachiketas
;
Sivakumaran, Bharadhwaj
;
Kalro, Arti
- In:
Marketing intelligence & planning
35
(
2017
)
4
,
pp. 442-457
Persistent link: https://www.econbiz.de/10011723754
Saved in:
5
Antecedents, outcomes, and mediating role of internal reference prices in pay-what-you-want (PWYW) pricing
Roy, Rajat
;
Rabbanee, Fazlul K.
;
Sharma, Piyush
- In:
Marketing intelligence & planning
34
(
2016
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10011459210
Saved in:
6
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
7
Demystifying deliberate counterfeit purchase behaviour : towards a unified conceptual framework
Sharma, Piyush
;
Chan, Ricky Y. K.
- In:
Marketing intelligence & planning
34
(
2016
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011570774
Saved in:
8
How does customer orientation influence authentic emotional display?
Huang, Yu-Shan
;
Brown, Tom
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 316-326
Persistent link: https://www.econbiz.de/10011524406
Saved in:
9
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
10
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
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