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~isPartOf:"Marketing intelligence & planning"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~subject:"Hotel industry"
~subject:"Kundenzufriedenheit"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Hochschule
Hotel industry
Kundenzufriedenheit
Theory
Dienstleistungsqualität
42
Service quality
42
Customer satisfaction
22
Relationship marketing
20
Consumer behaviour
17
Konsumentenverhalten
17
Beschwerdemanagement
5
Complaint management
5
Satisfaction
5
Arbeitszufriedenheit
4
B-to-B-Marketing
4
Business-to-business marketing
4
Customer service
4
Gastronomie
4
Job satisfaction
4
Kundenservice
4
Restaurant industry
4
Customer integration
3
Dienstleistungsmanagement
3
Employee retention
3
Kundenintegration
3
Mitarbeiterbindung
3
Perception
3
Service management
3
Service recovery
3
Wahrnehmung
3
Airline
2
Bankgeschäft
2
Banking services
2
Bewertung
2
Brand equity
2
China
2
Comparison
2
Customer loyalty
2
Deutschland
2
E-commerce
2
Einzelhandel
2
Electronic Banking
2
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15
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Article
31
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31
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English
31
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Ashill, Nicholas J.
2
Rod, Michel
2
Abratt, Russell
1
Ardakani, Saeid Saeida
1
Aziz, Md. Nusrate
1
Balaji, M. S.
1
Bengtsson, Maria
1
Biedenbach, Galina
1
Bjelic, Marija
1
Boukis, Achilleas
1
Calvo-Porral, Cristina
1
Cambra-Fierro, Jesus
1
Carruthers, Janet
1
Dimitrovski, Darko
1
Farhangnejad, Mohammad Ali
1
Ganguli, Shirshendu
1
Gong, Taeshik
1
Gopalakrishna B. V.
1
Goutam, Doddahulugappa
1
Gustafsson, Anders
1
Hyde, Kenneth F.
1
Högström, Claes
1
Ivkov, Danijela
1
Jaiswal, Anand Kumar
1
Jebarakirthy, Charles
1
Johnson, Lester W.
1
Kaminakis, Kostas
1
Kingshott, Russel P. J.
1
Kostopoulos, Ioannis
1
Kursunluoglu, Emel
1
Kushwah, Mihir Kumar
1
Laksamana, Patria
1
Leckie, Civilai
1
Lee, Kangcheol
1
Lemmink, Jos
1
Lévy Mangin, Jean-Pierre
1
Ma, Ke
1
Marell, Agneta
1
Marinkovic, Veljko
1
McLean, Graeme J.
1
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Published in...
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Marketing intelligence & planning
International journal of hospitality management
296
Journal of retailing and consumer services
267
Journal of business research : JBR
172
The journal of services marketing
160
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
153
The service industries journal
149
Journal of hospitality marketing & management
120
International journal of contemporary hospitality management
119
Journal of travel and tourism marketing
103
Services marketing quarterly
96
Tourism management : research, policies, practice
87
Service business
78
The TQM journal : the international review of organizational improvement
73
Journal of air transport management
72
Journal of service research : JSR
71
International journal of quality and service sciences
68
International journal of services and operations management
67
Cogent business & management
62
International journal of quality & reliability management
59
Total quality management & business excellence
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Journal of service management
57
International journal of productivity and quality management : IJPQM
54
International journal of services, economics and management
52
Managing service quality : MSQ ; an international journal
51
Asia Pacific journal of marketing and logistics
50
The international journal of bank marketing : IJBM
46
Quality management journal : QMJ
43
Journal of the Academy of Marketing Science
36
Journal of Asian finance, economics and business : JAFEB
35
Industrial marketing management : the international journal for industrial and high-tech firms
34
Journal of strategic marketing
33
International journal of services and operations management : IJSOM
32
Tourism management perspectives : TMP
32
Journal of service research
31
Psychology & marketing
31
International journal of business information systems : IJBIS
29
International journal of electronic customer relationship management : IJECRM
29
International journal of electronic marketing and retailing : IJEMR
29
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ECONIS (ZBW)
31
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1
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
2
Role of celebrity credibility on banking service providers
Singh, Ramendra Pratap
- In:
Marketing intelligence & planning
41
(
2023
)
2
,
pp. 214-228
Persistent link: https://www.econbiz.de/10014253351
Saved in:
3
Decoding consumers' CSR scepticism : service recovery experience perspective
Kushwah, Mihir Kumar
;
Srivastava, Himanshu Shekhar
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 265-278
Persistent link: https://www.econbiz.de/10014312974
Saved in:
4
Consumer discrimination in service recovery situations
Rohden, Simoni F.
;
Santos, Cristiane Pizzutti dos
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10014312978
Saved in:
5
Customer participation, innovative aspects of services and outcomes
Nyadzayo, Munyaradzi
;
Leckie, Civilai
;
Johnson, Lester W.
- In:
Marketing intelligence & planning
41
(
2023
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10013532100
Saved in:
6
Technology readiness and e-service quality : impact on purchase intention and loyalty
Goutam, Doddahulugappa
;
Ganguli, Shirshendu
; …
- In:
Marketing intelligence & planning
40
(
2022
)
2
,
pp. 242-255
Persistent link: https://www.econbiz.de/10013172937
Saved in:
7
The effect of inoculation messages on service recovery
Ma, Ke
;
Qian, Si
- In:
Marketing intelligence & planning
40
(
2022
)
6
,
pp. 710-723
Persistent link: https://www.econbiz.de/10013393518
Saved in:
8
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
9
Investigating the online customer experience : a B2B perspective
McLean, Graeme J.
- In:
Marketing intelligence & planning
35
(
2017
)
5
,
pp. 657-672
Persistent link: https://www.econbiz.de/10011774644
Saved in:
10
An application of retailing service quality practices influencing customer loyalty toward retailers
Sivapalan, Achchuthan
;
Jebarakirthy, Charles
- In:
Marketing intelligence & planning
35
(
2017
)
7
,
pp. 842-857
Persistent link: https://www.econbiz.de/10011798023
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