//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Marketing intelligence & planning"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
7
Complaint management
7
Beziehungsmarketing
5
Dienstleistungsqualität
5
Relationship marketing
5
Service quality
5
Consumer behaviour
4
Konsumentenverhalten
4
Customer satisfaction
3
Kundenzufriedenheit
3
Service recovery
3
Customer service
2
Ethiopia
2
Kundenservice
2
Mobile communications
2
Mobilkommunikation
2
Social Web
2
Social web
2
Äthiopien
2
Arbeitsgruppe
1
Arbeitsleistung
1
Brand equity
1
Brand experience
1
Brasilien
1
Brazil
1
C2C interactions
1
C2C service recovery
1
Collective job crafting
1
Complaint handling
1
Consumer protection
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Customer complaining behaviour
1
Customer-dominant logic
1
Data Mining
1
Data mining
1
Desire for revenge
1
Dienstleistungsmanagement
1
Discrimination
1
Diskriminierung
1
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Language
All
English
7
Author
All
Hyde, Kenneth F.
1
Kushwah, Mihir Kumar
1
Luu Trong Tuan
1
Ma, Ke
1
Qian, Si
1
Rimoli, Celso A.
1
Rohden, Simoni F.
1
Ryngelblum, Arnaldo L.
1
Santos, Cristiane Pizzutti dos
1
Srivastava, Himanshu Shekhar
1
Vianna, Nadia W. H.
1
Xu, Yingzi
1
Yap, Sheau-Fen
1
Yelkenci, Birce Dobrucalı
1
Özdağoğlu, Güzin
1
İlter, Burcu
1
more ...
less ...
Published in...
All
Marketing intelligence & planning
Journal of business research : JBR
72
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
28
Journal of the Academy of Marketing Science
21
International journal of contemporary hospitality management
20
Service business
20
Psychology & marketing
16
European journal of marketing : EJM
15
Journal of retailing
15
Journal of service research
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of air transport management
12
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
12
SpringerLink / Bücher
12
International journal of consumer studies
11
Journal of marketing management : MM
10
International journal of quality and service sciences
9
Journal of service theory and practice
9
Journal of service theory and practice : JSTP
9
Tourism management : research, policies, practice
9
Asia Pacific journal of marketing and logistics
8
Business horizons
8
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
8
International journal of production economics
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
8
Cogent business & management
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Decoding consumers' CSR scepticism : service recovery experience perspective
Kushwah, Mihir Kumar
;
Srivastava, Himanshu Shekhar
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 265-278
Persistent link: https://www.econbiz.de/10014312974
Saved in:
2
Consumer discrimination in service recovery situations
Rohden, Simoni F.
;
Santos, Cristiane Pizzutti dos
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10014312978
Saved in:
3
Online complaint handling : a text analytics-based classification framework
Yelkenci, Birce Dobrucalı
;
Özdağoğlu, Güzin
; …
- In:
Marketing intelligence & planning
41
(
2023
)
5
,
pp. 557-573
Persistent link: https://www.econbiz.de/10014313058
Saved in:
4
The effect of inoculation messages on service recovery
Ma, Ke
;
Qian, Si
- In:
Marketing intelligence & planning
40
(
2022
)
6
,
pp. 710-723
Persistent link: https://www.econbiz.de/10013393518
Saved in:
5
Collective job crafting and team service recovery performance : a moderated mediation mechanism
Luu Trong Tuan
- In:
Marketing intelligence & planning
35
(
2017
)
5
,
pp. 641-656
Persistent link: https://www.econbiz.de/10011774639
Saved in:
6
Who is talking, who is listening? : service recovery through online customer-to-customer interactions
Xu, Yingzi
;
Yap, Sheau-Fen
;
Hyde, Kenneth F.
- In:
Marketing intelligence & planning
34
(
2016
)
3
,
pp. 421-443
Persistent link: https://www.econbiz.de/10011571115
Saved in:
7
The ways companies really answer consumer complaints
Ryngelblum, Arnaldo L.
;
Vianna, Nadia W. H.
;
Rimoli, …
- In:
Marketing intelligence & planning
31
(
2013
)
1
,
pp. 54-71
Persistent link: https://www.econbiz.de/10009722457
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->