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~isPartOf:"Nepalese journal of finance : a publication of Uniglobe College"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Relationship marketing"
~subject:"customer satisfaction"
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Search: subject:"Service quality"
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Relationship marketing
customer satisfaction
Service quality
144
Dienstleistungsqualität
142
Customer satisfaction
75
Kundenzufriedenheit
75
Quality management
65
Qualitätsmanagement
65
Beziehungsmarketing
37
Consumer behaviour
33
Konsumentenverhalten
33
Health care
25
Gesundheitsversorgung
23
Gesundheitswesen
22
Health care system
22
Hospital
20
Krankenhaus
20
Product quality
18
Produktqualität
18
Higher education institution
15
Hochschule
15
Patienten
14
Patients
14
Customer loyalty
10
Customer service
9
Kundenservice
9
Students
9
Studierende
9
E-commerce
8
Electronic Commerce
8
India
8
Indien
8
service quality
8
Total quality management
7
Electronic Banking
6
Electronic banking
6
Performance measurement
6
Performance-Messung
6
Service industry
6
Viral marketing
6
Virales Marketing
6
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22
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1
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Article
38
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38
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38
Conference paper
2
Konferenzbeitrag
2
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English
38
Author
All
Al Haj Eid, Mohammad Badi’
2
Baccarani, Claudio
2
Bonfanti, Angelo
2
Cassia, Fabio
2
Dandis, Ala' Omar
2
Natarajan, Thamaraiselvan
2
Abu Bakar, Juhaida
1
Agrawal, Gaurav
1
Ahmed, Ezaz
1
Akdag, Hatice Camgöz
1
Al Asheq, Ahmed
1
Alagiriswamy, Ravikumar
1
Antony, Jiju
1
Aryal, Suman
1
Bajracharya, Bipisha
1
Bilotta, Alberto
1
Blank, Cornelia
1
Calabrese, Mario
1
Cano-Kourouklis, Michele
1
Cheng, Lai-yu
1
Chowdhury, Ujjal Yaman
1
Cobelli, Nicola
1
Coelho, Arnaldo
1
Cudney, Elizabeth A.
1
Douglas, Jackie
1
Furterer, Sandra L.
1
Gambarov, Vusal
1
Gill, Liz
1
Griffin, Denis
1
Grundén, Kerstin
1
Guerreiro, Maria Manuela Martins
1
Gurung, Karma Chungdak
1
Hapsari, Raditha
1
Hussein, Ananda Sabil
1
Hysa, Xhimi
1
Izogo, Ernest Emeka
1
Jach, Paula
1
Jasti, Naga Vamsi Krishna
1
Jayapal, Jegan
1
Kashif, Muhammad
1
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Nepalese journal of finance : a publication of Uniglobe College
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
79
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
71
Journal of hospitality marketing & management
61
Services marketing quarterly
54
Journal of service research : JSR
49
Journal of travel and tourism marketing
47
International journal of contemporary hospitality management
46
Service business
42
Cogent business & management
38
Journal of service management
37
International journal of services and operations management
32
Journal of service research
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
Tourism management : research, policies, practice
29
International journal of productivity and quality management : IJPQM
27
International journal of services, economics and management
27
Journal of strategic marketing
27
Total quality management & business excellence
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of electronic customer relationship management : IJECRM
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
International journal of electronic marketing and retailing : IJEMR
19
Psychology & marketing
19
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal for global business advancement : JGBA
16
Journal of marketing
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
Journal of service theory and practice : JSTP
16
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ECONIS (ZBW)
38
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1
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
2
Web design and trust as moderators in the relationship between e-
service
quality
, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
3
Does pickup
service
quality
explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
4
Customer's satisfaction towards life insurance claim settlement in Nepal
Aryal, Suman
- In:
Nepalese journal of finance : a publication of Uniglobe …
10
(
2023
)
1
,
pp. 119-131
Persistent link: https://www.econbiz.de/10014495251
Saved in:
5
The intricate relationships of consumers’ loyalty and their perceptions of
service
quality
, price and satisfaction in restaurant service
Selim Ahmed
;
Al Asheq, Ahmed
;
Ahmed, Ezaz
;
Chowdhury, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
Saved in:
6
Voice of the customer as a tool for
service
quality
analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
7
How integrated store-
service
quality
promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
Saved in:
8
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
9
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
10
Bank 4.0 experiential quality and customer loyalty : a serial mediating role of customer trust and engagement
Hussein, Ananda Sabil
;
Sumiati
;
Hapsari, Raditha
;
Abu …
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1706-1721
Persistent link: https://www.econbiz.de/10014380874
Saved in:
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