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Call centre
15
Callcenter
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Arbeitsbedingungen
4
Großbritannien
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India
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Working conditions
4
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Scholarios, Dora
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Taylor, Phil
3
D'Cruz, Premilla
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Noronha, Ernesto
2
Russell, Bob
2
Ball, Kirstie S.
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Barnes, Alison
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Burgess, John
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Deery, Stephen
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Fältholm, Ylva
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Hannif, Zeenobiyah
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Li, Xibao
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Lund, John R.
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Margulis, Stephen T.
1
McDonnell, Anthony
1
Mueller, Frank
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Nath, Vandana
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Ramirez, Matias
1
Raz, Aviad E.
1
Reid, Stuart
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Rijckevorsel, Adrie͏̈nne van
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Thite, Mohan
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New technology, work and employment
IDB Publications (Working Papers)
146
Shopping-Center-Handbuch : Development, Management, Marketing
96
Journal of retailing and consumer services
70
SpringerLink / Bücher
61
Technovation : the international journal of technological innovation, entrepreneurship and technology management
52
The journal of technology transfer
52
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
International journal of technology management : IJTM
45
Mathematica Policy Research Reports
39
NBER Working Paper
38
Institute of European Studies, Working Paper Series
36
Science parks and innovation centres : their economic and social impact; proceedings of the conference held in Berlin, 13 - 15 February 1985
36
Europäische Hochschulschriften / 5
34
Journal of business research : JBR
34
Discussion paper / Centre for Economic Policy Research
32
Journal of urban economics
30
International journal of retail & distribution management
28
Assessment centres and global talent management
26
International journal of entrepreneurship and innovation management
26
International journal of selection and assessment
26
Arbeitsmaterialien zur Raumordnung und Raumplanung
25
European journal of operational research : EJOR
24
Harvard-Business-Manager : das Wissen der Besten
24
Computers & operations research : and their applications to problems of world concern ; an international journal
22
Executive Assessment : Instrumente, Trends, Herausforderungen
22
Manufacturing & service operations management : M & SOM
22
Technological forecasting & social change : an international journal
22
Journal of international management
21
Management science : journal of the Institute for Operations Research and the Management Sciences
21
Research policy : policy, management and economic studies of science, technology and innovation
21
Springer eBook Collection
21
Die Bank
20
Journal of regional science
20
The international journal of human resource management
20
The service industries journal
20
Management international review : mir ; journal of international business
19
Papers / Center for Operations Research and Econometrics (CORE), École des Sciences Économiques de Louvain
19
Revue d'économie régionale & urbaine : RERU
19
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1
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
2
Why do off-shored Indian call centre workers want to leave their jobs?
Deery, Stephen
;
Nath, Vandana
;
Walsh, Janet
- In:
New technology, work and employment
28
(
2013
)
3
,
pp. 212-226
Persistent link: https://www.econbiz.de/10010231748
Saved in:
3
Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
New technology, work and employment
28
(
2013
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
Saved in:
4
Electronic monitoring and surveillance in call centres : a framework for investigation
Ball, Kirstie S.
;
Margulis, Stephen T.
- In:
New technology, work and employment
26
(
2011
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10009235511
Saved in:
5
The next available agent : work organisation in Indian call centres
Thite, Mohan
;
Russell, Bob
- In:
New technology, work and employment
25
(
2010
)
1
,
pp. 2-18
Persistent link: https://www.econbiz.de/10003958119
Saved in:
6
Gender, choice and constraint in call centre employment
Scholarios, Dora
;
Taylor, Phil
- In:
New technology, work and employment
25
(
2010
)
2
,
pp. 101-116
Persistent link: https://www.econbiz.de/10008905084
Saved in:
7
Indian call centres and business process outsourcing : a study in union formation
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 19-42
Persistent link: https://www.econbiz.de/10003822610
Saved in:
8
Enabling "managed activism" : the adoption of call centres in Australian, British and US trade unions
Lund, John R.
;
Wright, Christopher
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 43-59
Persistent link: https://www.econbiz.de/10003822617
Saved in:
9
"We are nurses, we are supposed to care for people" : professional values among nurses in NHS Direct call centres
Mueller, Frank
;
Valsecchi, Raffaella
;
Smith, Chris
; …
- In:
New technology, work and employment
23
(
2008
)
1/2
,
pp. 2-16
Persistent link: https://www.econbiz.de/10003761585
Saved in:
10
Telephone advisory services : nursing between organisational and occupational professionalism
Fältholm, Ylva
;
Jansson, Anna
- In:
New technology, work and employment
23
(
2008
)
1/2
,
pp. 17-29
Persistent link: https://www.econbiz.de/10003761587
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