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Search: subject:"Call center"
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Call centre
8
Callcenter
8
Queueing theory
4
Warteschlangentheorie
4
Theorie
3
Theory
3
Ankündigungseffekt
2
Announcement effect
2
Börsenkurs
2
Share price
2
Stochastic process
2
Stochastischer Prozess
2
abandonment
2
delay announcement
2
staffing
2
structural estimation
2
Bayes-Statistik
1
Bayesian inference
1
Bayesian learning
1
Business network
1
Customer satisfaction
1
Customer service
1
ED+QED
1
Estimation
1
IT service provider
1
IT-Dienstleister
1
Kundenservice
1
Kundenzufriedenheit
1
Learning
1
Learning process
1
Lernen
1
Lernprozess
1
Outsourcing
1
Schätzung
1
Tourenplanung
1
Unternehmensnetzwerk
1
Vehicle routing problem
1
arrival process
1
arrival rate
1
call center
1
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Article
8
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8
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English
8
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Emadi, Seyed Morteza
2
Gurvich, Itai
2
Zhang, Jiheng
2
Akşin, Zeynep
1
Ata, Baris
1
Huang, Junfei
1
L'Ecuyer, Pierre
1
Leeuwaarden, Johan S. H. van
1
Mandelbaum, Avishai
1
Oreshkin, Boris N.
1
Perry, Ohad
1
Réegnard, Nazim
1
Soh, Seung Bum
1
Su, Che-Lin
1
Swaminathan, Jayashankar M.
1
Tezcan, Tolga
1
Zhang, Bo
1
Zhang, Hanqin
1
Zwart, Bert
1
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Operations research
Manufacturing & service operations management : M & SOM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
Sozialforschungsstelle Dortmund - Publikationen
13
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Management Science
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
8
OR spectrum : quantitative approaches in management
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen
7
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
Manufacturing & Service Operations Management
5
NBER working paper series
5
RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
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ECONIS (ZBW)
8
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1
Rate-based daily arrival process models with application to call centers
Oreshkin, Boris N.
;
Réegnard, Nazim
;
L'Ecuyer, Pierre
- In:
Operations research
64
(
2016
)
2
,
pp. 510-527
Persistent link: https://www.econbiz.de/10011485622
Saved in:
2
Customer learning in call centers from previous waiting experiences
Emadi, Seyed Morteza
;
Swaminathan, Jayashankar M.
- In:
Operations research
66
(
2018
)
5
,
pp. 1433-1456
Persistent link: https://www.econbiz.de/10011932548
Saved in:
3
Impact of delay announcements in call centers : an empirical approach
Akşin, Zeynep
;
Ata, Baris
;
Emadi, Seyed Morteza
;
Su, …
- In:
Operations research
65
(
2017
)
1
,
pp. 242-265
Persistent link: https://www.econbiz.de/10011649054
Saved in:
4
Call
center
staffing : service-level constraints and index priorities
Soh, Seung Bum
;
Gurvich, Itai
- In:
Operations research
65
(
2017
)
2
,
pp. 537-555
Persistent link: https://www.econbiz.de/10011673193
Saved in:
5
Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei
;
Mandelbaum, Avishai
;
Zhang, Hanqin
; …
- In:
Operations research
65
(
2017
)
5
,
pp. 1380-1397
Persistent link: https://www.econbiz.de/10011757559
Saved in:
6
Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga
;
Zhang, Jiheng
- In:
Operations research
62
(
2014
)
4
,
pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
Saved in:
7
Staffing call centers with impatient customers : refinements to many-server asymptotics
Zhang, Bo
;
Leeuwaarden, Johan S. H. van
;
Zwart, Bert
- In:
Operations research
60
(
2012
)
2
,
pp. 461-474
Persistent link: https://www.econbiz.de/10009554757
Saved in:
8
Overflow networks : approximations and implications to
call
center
outsourcing
Gurvich, Itai
;
Perry, Ohad
- In:
Operations research
60
(
2012
)
4
,
pp. 996-1009
Persistent link: https://www.econbiz.de/10009627408
Saved in:
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